GoToGateReviews 2,828

I have just had the worst experience trying to change a booking. I was quoted £375 to change my flight and that I would be sent a link to make my payment. I was told to call back after I paid. I did as was advised only to be told that I had to pay an extra £55 for no explicable reason. I asked to speak to an advisor who was in a word "useless" I requested a refund of my payment and could not make my change. Stay away they're dishonest

Their entire site advertises "24 hour free cancellation on all flights" but they charge you $70 minimum for a cancellation. Customer service straight up lied to me saying the airline does not accept cancellations out-of-window. Only 12 hours had passed since I booked my flight... Yup, the major airline confirmed that they could refund the ticket, but only if my agent contacts them. I communicated this to GoToGate and they kept pretending it was impossible. It's like I was communicating with a toddler. Thanks Kayak for advertising this awful website with a "24h free cancellation" service. Oh, and they try to charge you $20 to book a seat each way - went directly to the airline's site and booked the seats myself for free. Insanity.

This trip is the worst trip of my life. Right now I feel very tired but I can't sleep at all. I have to fly from MSP to BKK 20 4th Jan 2020. I tried to check in 24 hours in advance before flying, but this time, there are some problems with my tickets. The system told me to go to check in at the counter.
First of all, I had to fly with Delta. When I arrived at the counter, the Delta staff swiped my passport for a while, frowned and said in English that "In the system, it states you that you haven't paid for the ticket." I was so confused. I've already paid for this ticket. I have booked it in advance for 5 months. The Delta staff tried to call someone for a very long time. And after calling he said that the agent had cancelled my return ticket."
I almost have to pay 1,000 USD more for the unpaid ticket, but Delta airline booked the new ticket for me. Gotogate is a SCAM. Do you use them. I warn you.

Massively incompetent. I spent three weeks trying to make a small change with a booking. Spoke to at least 10 different staff members by phone and email and including the floor supervisors. Everyone blames everyone else or gives conflicting advice. Can't cancel an unrelated domestic flight that was made as part of a multi-stop international booking because "the outbound following flight will also be cancelled" with no attempt to identify who the party is that's cancelling this.

The airline was happy to cooperate if gotogate would contact them directly but gotogate didn't do this even after many times that they said that they would.

I checked and booked my flight via Skyscanner with one of their advertised agents called Go To Gate (part of ETraveli). Flight booked was for 22nd May 2020 Sydney - Vancouver - Calgary and return on 13 June Calgary - Vancouver - Sydney with Air Canada. Next day in the morning I found out that my return flight needs to be from Whitehorse instead of Calgary, so the return flight should be 13 June Whitehorse - Vancouver - Sydney. I called Go To Gate and they requested to pay AUD $464.00 more. New flight Whitehorse - Vancouver is AUD $203.00. I requested to cancel my flight as I was within 24 hours of booking in order for me to rebook the flight from Whitehorse. Go To Gate refused to cancel my ticket. I called Air Canada to confirm free cancellation. Airline confirmed my right and advised me to request travel agent to cancel my flight. I called GO TO GATE, however the travel agent REFUSED TO proceed with free cancellation, saying 'its almost 24 hours'. I called Air Canada for the second time and the airline confirmed again that Go To Gate has to cancel it. I called for the third time Go TO GATE, but they refused. This isn't acceptable and Skyscanner and Air Canada should not be selling tickets via travel agents who refuse to obey the customer rights!

I just had my first experience with this company and can confirm all of the terrible reviews and experiences everyone else seems to be having.

Beware: this company DOES NOT offer a cancellation insurance! After a 30 minute phone conversation with their representative from India, I finally learned that their cancellation "certificate" is not the same as a typical insurance. I am not able to cancel my flight of $1,000. My flight isn't for 2 months, and I am hoping that this company will at the very least stand behind their "flexible ticket" option that I paid $122 for, so that I can reschedule. At this point I'm not sure I can even trust the rescheduling policy. Regardless, it is too late for me. I have to continue to work with this company, even though they will scam you through the fine print in their policy. Please stay away from GoToGate and use a reputable agency like Expedia or Kayak.

Yes this is a SCAM.

Don't ever use this agency, they are not US based company and they claim they don't have to follow US travel laws. I bought tickets with them, but then due to unforeseen circumstances needed to cancel it, they refused a refund even though it was within 24 hour period. Saying that the airline has a non refund policy, even though when I checked with that airline, they do have a 24 hour cancellation policy.

Gotogate are liars and scammers

The Gotogate organization is pure horror. And truly hoping if enough people share their dreadful experience using their booking site it will help drive them out of business!, honestly if I can spare just one person the experience of dealing with them than I would feel like the experience I had was not in vain. I can't express in words how awful of an experience it was to deal with them & frankly the worst company I've ever dealt with. I only wished I had read the horrible reviews prior to being directed to them via Skyscanner who I feel is a great app and shocked they would even consider standing behind these scam artists. If you wish to have a positive, honest, even reasonable experience & especially important with how your travel plans can be disruptive & unpredictable. The CS rep I dealt with unreasonable, rude and when I asked to speak with her manager "she said we are all on the same level here so there isn't anyone other than her I could speak with " clearly this is not an upstanding company. Ive never heard of such questionable business practices as they proceeded to deduct $80 for "cancellation / admin fees"on a $179 ticket after I had cancelled my one way flight that I OnLY just booked only 2 hours prior because of a wrong date. As I mentioned Skyscanner had directed me to book via them but prior to this experience I had never even heard of gotogate. As were all aware The transportation authority gives everyone the legal right up to 24 hours to cancel any flight for any reason with no penalty or fees. Even more unscrupulous is at the time of my booking there is nothing that Is stated in writing or even now after referring to their website that states there is a fee in you cancel within 24 hours only they adhere to airline regulations & restriction policies Always Sad & frustrating that there are company's such as gotogate that thrive & profit by ripping people off and conducting poor dishonest business. My recommendation is to definitely stay far far away doing business with them.

If I could give them a 0 I would! They are by far the worse company I've ever dealt with! I paid for all the extras, flexible ticket, insurance, etc. But nothing applied when I was forced to change my return flight home due to a family death. But let me start from the initial booking. I chose an emergency row seat for my husband there and back. A day before the flight leaving Chicago to Dubai, we received an email saying our seats were not available and we were refunded $71! With no reason as to why. I then called to fix this issue, they made me pay an additional $309 for seats saying it's the airline fault! That's the first issue. The second issue, my husband needs to come home a day early due to a sudden death, I called to change the flight to one day earlier. One would think after paying for all these extras, the change would be an easy fix, but no, I again had to pay $300 for rebooking. Third issue, remember those seats I paid for in the extra legroom row due to his arthritis, well, I asked the agent 10 times if our seat was in that row, he said yes. No exasperation, I asked 10 times to be clear and also because of his heavy accent. Now here we are upon check in and guess what, the seat is NOT in the exit row! Once again, mislead, lied to, and stiffed! Called to speak directly with a manager, put on hold and someone hangs up on me. Call back and finally talk to a manager and he blames it all on the airline. But yet, you're taking money from me! You're taking real money for what appears to be tentative and unconfirmed information with the airline! The supervisor reads the notes and confirms that the agent messed up. His way to fix the issue is to charge me only an additional $176 for the extra legroom row. Now here we are at an additional $785 in addition to the $1500 flight! $2285. I could have paid less with the airline. They are a scam and I Warn You DO NOT USE this COMPANY!

Be warned... never ever use Gotogate. They do not take the responsibilty of a booking agency... if a problem occurs they point their fingers to the airlines. We booked a connection flight from Shenznen to Johannesburg. When the first flight was delayed we found out the flights were not connected. The 2 nd flight was missed. We had to book another flight with a different airline. We even had a flexable ticket@ R1400 extra. They couldnt help us with a ticket... now Gotogate blames the other Airline. We send all our proof but still they are not to blame... they did booking. The other airlines involved said Gotogate is responsible for the refund. We even asked just half the price of the second ticket! People must be warned not to use them ever ever!
Cornelia

Company is a SCAM, plain and simple. Tried to cancel my flight as tickets are literally 50% cheaper now than when I purchased them. My flight is months away and these Indian scam artists (these are the only people you will speak to) not only wont cancel your flight, but have fees on top of fees. On a flight of $848 I was literally losing all of it and likely pay more in fees (they can never get you a straight answer on what exactly will or wont happen). How the hell is that remotely possible?! They cannot even tell you IF you are getting a refund from the airline, for how much, or how much they will take from said refund for their "fees". All they do is pressure you for an answer, will you cancel or not? Umm, I cant give you an answer without getting anything straight from you! These people deserve to rot in hell or worse.