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Goibibo

1.5

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Goibibo Reviews Summary

Goibibo has a rating of 1.5 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Goibibo most frequently mention customer care, worst experience and full refund. Goibibo ranks 435th among Travel Deals sites.

service
88
value
83
shipping
64
returns
65
quality
73

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India
1 review
0 helpful votes
Follow Shiva R.
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Fraud Goibibo
April 18, 2023

This app is fraud, before booking bus ticket, they say free cancellation, no reply later.also Laxmi holiday

Date of experience: April 18, 2023
India
1 review
1 helpful vote
Follow SUSANTA D.
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Dont. Download goibibo site. They will confuse the traveler and looted.
Their booking are always with hidden charges and non co perrative.DONT BELIEVE THIS SITE.

Date of experience: March 29, 2023
India
1 review
1 helpful vote
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Awesome place
March 23, 2023

This is a great hotel and the kids loved the room, breakfast was wonderful and they had a wide selection of food. Nice place and location rooms are very nice overall this is a great hotel and I would definitely stay here again.

Date of experience: March 22, 2023
India
1 review
0 helpful votes
Follow Sanjeev K.
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Very bed experience
March 21, 2023

I haven't received the refund of my two bus canceled tickets. The first is from March 4,2023, which was canceled by the bus operator whose PNR no. 48D8GKR9 and Second on 10 March I did it myself. PNR no. 48TH9YA7 whose refund is yet to come and goibibo is showing complete of 4th March and refund of 10th March. But I don't have any refund amount credit. Then it should be understood that Goibibo Chor Har.

Date of experience: March 21, 2023
India
1 review
0 helpful votes
Follow Sudheer Y.
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Pathetic service from goibibo they don't listen at all they just have to say what they want. They are not Eben bother to add my concern. Very pathetic customer service.

Date of experience: January 19, 2023
India
1 review
0 helpful votes
Follow Sinam K.
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No emergency help useless to call customer service. Showing something and giving disgusting bus. Don't book the tickets from goibibo itz waste of money they charging alot and giving worst service.

Date of experience: January 19, 2023
India
1 review
0 helpful votes
Follow Shine B.
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Scam
January 18, 2023

GOBUS0916DD5CB0
This company has an AI set up to inadvertently change your dates on ticket at the last stage. You get a ticket reserved for a farther date, You cancel they get commission and hold the millions of refund for a week, It is a win win situation. A scam legitimisation. Please dont even bother to book any tickets. Ditch and degrade this fraudster company to stop scamming millions- you can never reach the customer service by phone either.

Date of experience: January 17, 2023
India
1 review
1 helpful vote
Follow A R S.
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One of the best ever seen platform. I cancelled my booking. They refunded in 2 minutes. Unbelievable. Keep going and and all the best GOIBIBNO

Date of experience: January 8, 2023
India
1 review
0 helpful votes
Follow Harinathreddy R.
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Worst experience
January 3, 2023

My booking ID GOBUSIOS833DE8B55A. I am in the bus while writing this feedback to you. My bus got breakdown in the midnight 12:30 AM and they didn't provided any alternative bus and they didn't took any action on this till morning. Mechanic came by 7:30 AM and bus again started by 8:30 AM. I have raised a complaint with goibibo by around 7:15 AM I didn't received any response till now. Surprisingly my complaint status was closed. I tried to reach the customer care number but the call didn't connected. My day wasted completely. Worst experience with Ibibo.

Date of experience: January 3, 2023
India
1 review
1 helpful vote
Follow SU S.
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Fraud... Fraud. Fraud
December 12, 2022

I have booked Magnum resort hotel from 29th dec-1st Jan, it was confirmed the first week and after 10-15 days i got a call that the hotel is denying the checkin, hence the reservation will get cancel. The booking was pre paid fully and it was non refundable. Goibibo is not helping us to either get the confirmation from same place or book any alternate option. Our money is stuck and time is flying we are not getting any help. I have been calling every 3 days the customer support and what I hear is they will call us back come back but nothing is happening. I have spoke to many people from support people like kajal sharma, raksha KUMARI, priyanka, bandana manjhi, shubham, taran and few of them promised to get some output within 2 hrs or 30 mins or a day but whenever I call I have been asked to wait for 72 hrs and I am waiting it just wasting my time and giving me mental trauma as I can see with there support they can deny booking at very last minute and I will leave with nothing in my hand.
I am not understanding what is the blocker? Why they cant book alternate hotel if booked hotel denied the check-in? Why it is taking so long? Why no action can be taken? Or get confirmation with the same hotel?

Date of experience: December 11, 2022
India
1 review
0 helpful votes
Follow MUHAMMED F.
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I booked a room through Goibibo in Town house OAK central suites (Calicut) booking ID-HTLDSAU7ZTFXRZ3G,PNR *******496 but when I reached at the property they denied my booking after long arguments and contacting customer care managed to check inn but the bed was too small which can hardly accommodate 2 while my booking was for 3 also they refused my request for extra bed and hotel staff where very rude to us, I been using Goibibo for online booking from last few years but I am surprised that why Goibibo is supporting such properties any how I am going to file a suite in consumer court by showing difficulties I faced

Date of experience: December 8, 2022
India
1 review
0 helpful votes
Follow Ishika S.
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We have booked from goibibo for xoxo hostel in Goa & 10 sept, 2022 we have talked with the manager of xoxo hostel Goa property to reconfirm and they inform us only boys are not allowed at this property, so we asked for a refund because online goibigo there is not mention only boys are not allowed, still there is no support from customer service not pic up call, don't waste your money

Date of experience: November 15, 2022
India
1 review
0 helpful votes
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Money eaters
November 9, 2022

I'm fed up after repeatedly calling goibibo coz the only response I get is they will call back but they don't. They had promised me refund but after cancellation repeatedly calling they have not refunded my money. It's been close to a month. I have lost hope they will ever respond. If any of you care please call me on *******583. I really need my money

Date of experience: November 9, 2022
India
1 review
0 helpful votes
Follow Dhaval R.
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I had asked to cancel the travel agent, he had canceled my trip and I also canceled from the app, still my money was not returned, goibibo, this is not fair enough, you did not help me.

Date of experience: November 5, 2022
India
1 review
0 helpful votes
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I have book cab for nizamuddin railway station ti lakshay hotel haridwar. One cab book from goibibo and one with other agency. Goibibo has calculate 255 kilometer and other cab calculate 200 kilometers. I has book for destination was one fix so kilometers why calculate also driver was cheated in route option who was responsible for wrong calculation. Company has charge extra kilometers payment with me i complaint in customer care but they have no response. So i requset to all brother never book a cab with this company. Cheater company

Date of experience: November 4, 2022
India
1 review
0 helpful votes
Follow Kamalbhatia B.
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Very bed experience ur goibibo online booking ur ad u had put walking distance to mall. Road have you seen this hotel hopeless hotel i pictures show very good but very long hight it's hotel benighted hight before checking i called goibibo company i m highly requested please change the hotel first i talked partik he s not lission any thing after that i told him please talked ur senior thority Nehya Rathod talked to me but she also not solved my problem so ur company also third gread also hotel s third gread staff alos very roundly as per we had seen ur add hotel room to the showen but we had not seen very small cuzy room thire r no any fecelting in room alos chair r broken lamp s broken bathroom s very bed condition without gread hotel reception s horrible condition ur imagine s down being the goibibo this kind of hotel tie-up

Date of experience: November 3, 2022
India
1 review
0 helpful votes
Follow Manoj P.
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Wanted to review Shagun Hotel at Vadodara, Gujarat. One worst experience. While I wanted to add my Review and Rating on GoiBibo website, GoiBibo is not providing an option. It is very funny that they have an option to give Ratings but NOT review.
Raised a ticket for this and it was dragged for over 2 weeks and closed without proper resolution.

Feel that they are trying to protect notorious hotels. NOT good from customer perspective.

Date of experience: October 26, 2022
India
1 review
0 helpful votes
Follow Vidya S.
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Fraud company
October 24, 2022

Very unprofessional and irresponsible behavior.
Had booked a cab. No cab arrived at stipulated time, no prior intimation for cancelling.No help through customer care.My booking amount got wasted to such ignorant people and trip also mismanaged. Please don't fall prey to goibibo, it's total fake and fraud. Very disappointing and horrible experience.

Date of experience: October 24, 2022
India
1 review
0 helpful votes
Follow Arun K.
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Goibibo customer care helpline number O78II9I43O3//*******416 Goibibo is India's leading online travel booking brand providing...

Date of experience: October 2, 2022
India
1 review
0 helpful votes
Follow Syed A.
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On aug 15 2022 i booked a bus from Coimbatore to bangalore but i got reminder message before departing but while entering in the bus my seat was booked to some other passenger and my name was not found in passengers list and i completely worried in the last minute and fully disappointed because in mid night i can't choose any buses also I tried to reach goibibo but i am not getting proper reply from and then and my ticket amount is 890 rupees not yet refunded highly disappointed with goibibo here after i won't book anything in goibibo

Date of experience: September 20, 2022

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goibibo.com
Founded in 2009
Toronto, ON, Canada