GoibiboReviews 374

Hi Guys! This post is to share my bad experience with Goibibo. I have two hotels for my Rajasthan trip through Goibibo. But due to Padmavati controversy, we were not able to go there. I asked the goibibo team to refund my money which was around 5K but they refused by saying that hotels authorities are denying. Then after several arguments and calls, they provide me one coupon of worth 500 rs.
So please be careful while making bookings with Goibibo
Thanks.

I had booked a hotel room through Goibibo. I received an email saying that my booking will be confirmed in 30 mins. The mail also conveyed apology for the delay. They also promised that for every hour delay from their end, they would compensate with Gocash credit of Rs 100 . There was no notification from Goibibo for more than 48 hours. When I called the customer care, I shared my booking ID to know the status of my booking. The executive said that there was no such booking ID. I had to then forward the mail I received from Goibibo. After a day, my booking was confirmed. But the other promise they made about crediting Gocash of Rs 100 per hour was not fulfilled. I raised this a couple of times but it was not addressed.

I booked a hotel ( Hotel Kannelite, Jamshedpur) through Goibibo on 20th Nov 207. Paid full amount in advance. Got a booking confirmation fom Goibibo. Arrived at hotel on as per travel plan and hotel guy said that we are sold out and there is no booking from you side. After persuading; he acknowledged that there is a booking from you however we have allocated room to somebody else and now no rooms are available for you. Finally I left hotel at 4 am to search other accommodation.
24x7 Godard was careless. They just hear your complaints and do hardly anything about it. They offered me a room in some other ( single star) hotel which usually costs one third of original one booked by me. Same was experienced by my colleagues who did booking along with me.
Finally at 5 am, we managed to find an alternative.
DO NOT TRUST GOIBIBO.

I have booked the cab service through goibibo, first time have to cancel because of wrong timing mentioned but second time amount got deducted and booking was unsuccessful, customer care guy asked to do third time booking and again amount got deducted and booking was unsuccessful. Guys are you joking, total 7161 amount was got stuck and still booking was unsuccessful. Pathetic service,,,,, will not suggest anyone goibibo,,, please don't take risk. Now i have emergency travel plan and my half amount got stuck in goibibo. Don't know how am going to travel :(

If you want to book your ticket, take a big risk. You will not easily get refunded your money if flight canceled.

Very poor customer care service.

I will rate only 1 star for this website.

Your query will be solved in one minute as they said in the mail. But it took 1 week to solve my query.

Before you choose this hotel, I suggest you go through my below experience
1) Hotel Staff was very rude... how can someone knock at 10:00 P.M. at someone room to warn them to checkout if you cant stay calm. People come to Hill stations to enjoy and relax. They should be treated as they have come to college hostel.
We pay in thousands to come and relax... value our money
2) Rs. 300 bucks for one towel? Really?. Towels are meant to be dirty... WHICH CAN BE WASHED later... there is not point charging from customer... if it gets dirty.

Booking through Goibibo
17/06/2017
NEVER Book through Goibibo! They are TOTALLY Un-Professional, Cheats and Frauds! People who believe these frauds are sure to suffer! So, the BEST ADVICE is "AVOID GOIBIBO"! I booked three rooms in Le Comfort inn Hotel at Jaipur through IBIBO nd Hotel authority has given us two rooms nd I called IBIBO customer care but they provide no help and left us scattered at night at 10pm. Hence it is recommended not even think of booking through IBIBO. Extremely bad experience with GO IBIBO

I have never had a worse experience with travel as I've encountered with this travel agency. A family member was issued the worst connecting flights and had to endure 44 hours of travel. We called to cancel the booking within 20 hours after the booking was made and no one even cared to change it saying it wasn't done on the same calendar day. No other travel agency in the world has that rule; all other agencies change it within 24 hours. Even the airline told us to call goibibo back and insist that the change is made. No one should ever have to endure this. All the money they made off that sale; I hope no one benefits from that after all the anxiety and suffering they put us through. Change your customer service and your attitude or else this company will shut down!

Worst customer service, avoid booking tickets from Goibibo.
I faced hell lot of issues in my recent flight which was booked from Bangalore to Indonesia.
First of all there was no proper response from customer care and none of the agents were able to help me for the rescheduling.
And for the cancellation if I had to cancel to rebook even the return flight was supposed to be cancelled.
They left me with no option but to waste all my money.