GoibiboReviews 374

Goibibo.com is a a pro hotel website just there to fool the customers

Booking id- HTLCJNWXNW.

1)We checked in after 2 hours ofcheckin time still room was not ready. This is what you

Call a gostay

2)intercom not working (For all 3 days)

3)i have been seeing aggressive replies to negative reviews by the hotel proving

Customers wrong all the time, which is sad. Or all customers who did not like the hotel

Are wrong. I do not think

4)so day 1 linen dirty karan informed at the hotel

5)policies are very rigid in the hotel, PRICES VERY INFLATED look for option cheaper and

Better option available

6)Not posting my review on the website.

I booked the tickets for the 29th Sept to 1st Oct in Hotel with free cancellation till 26th Sept. Now today i changed the dates as 30th Sept to 2nd Oct and they cancelled my 29th Sept night stay and did jot extend for the 2nd Oct night Stay.
Now no one is replying from their team and supporting each other because they did wrong booking. I clearly mentioned on call that i want to cancel 29th night and want to extend for 1st Night and in your 24*7 support also i clearly mentioned these dates ( see the attached files) still doing fraud and only generating revenue for your company by giving fake services. Are you going to user's valuable money from your pocket?

I've made a hotel reservation with this company and chose to pay through Paypal due to the large amount of negative reviews that they already have.
The payment went through, I received a confirmation from Paypal, but on their website it said that the transaction failed. I didn't find any way to get in contact with them via email and the support system doesn't allow foreign mobile numbers, which is weird as I used it for the booking. So there is no way to contact them and ask for a refund. I have an email address through Paypal, already contacted Goibibo through it without reply, have to wait a few days and then I will escalate the issue with the Paypal resolution team.
All in all a very disappointing experience, they are just after your money without any kind of support or help, so basically they are thieves.
It's astonishing how such a company is allowed to operate.
I advice everyone to stay far far away from using any of their services and use a travel agent with a good and safe reputation instead.

Ok so goibibo and make my trip are serious scammers as in they are both owned by the same group of company, they reduce their rates, create an illusion of slashed rates, they play the game of good cop, bad cop, but by the time you check out they have jacked out their rates under different heads. The flights do not allow you to re schedule without your having to call them. When you need to re schedule, they take hours, increase the pries difference and cheat you into paying them almost the same amount of money for a re scheduling as much as you paid originally. They take whole day or at times 2 days, increase and tweak their website. Oh its a very disgusting experience of non transparency and being cheated. So if you are an alert booker, you get the scam... please dont fall for their low rates...

Be careful while booking online hotel, especially from goibibo.com. Driven by the zeal to beat the competition, they are no less in digital marketing and claiming the attractive offers but they do not have the strong enough channels to ensure your dream stay at the so called dream prices in the hotel, which you booked after a hard effort of few hours so as to make your journey hassle free.
Leave the customer feedback on comfort experience and the quality of food, which is something expecting too much from goibibo. I would share the real experience with them, at the most crucial time of a very important official meeting at Delhi, I was denied to even check-in into the hotel even after the full payment in advance 3 days before and I was waiting outside the hotel for almost 2 hours to settle my luggage so that I can leave for so important meeting, but hats off to these business tycoons who screwed my day badly and suddenly converted to immature enough to understand the impact of the serious level of suffering and offered 500Rs to compensate and in fact to subsidize the impact diplomatically without any cost.
Though i understand that there might be some unexpected mistakes but they should handle such escalations fairly.
Its not about the money but about the feeling to be cheated and should be escalated enough to teach such smart businessmen a good lesson to deal in ethical way to sustain in Indian Market, a place of intellectualuals, and not the lazy consumers who would accept the crap from their hard earned money.

I book international flight from Delhi to Johannesburg for two people and it didnt get confirmed at the same time. So I waited for few hours and received one email that ur booking didn't go through with 2nd leg as airline is not operating the same. And GoIbibo will process the full refund.

When I called them they said dont worry will get it resolved.

Same night I got the PNR and e-ticket no as well.

Next day when I checked PNR on airline website, I got cancelled status.

I called again and found still this ticket is not confirmed. 15 days I called daily to customer care and every day they promised to resolved things in a day or two.

Neither they were ready to process refund nor giving the alternative flight. They made me keep waiting. And They didnt resolve till we started for Airport.

Finally I got another PNR ticket which was not in synch with Airport guys system.

Again at airport we waited for 1 hour to sort out this issue.

Airport guy also said this Goibibo.com guys are really stupid they dont know how make confirmed trip. He had faced this issue many time with Goibibo.com in past weeks.

It was very stressful where neither you are getting ticket refund nor alternative ticket till you at the counter of airport.

Goibibo is the worst site, I have came across. Please don't believe it guy's, they are just concerned about the money. These bastard's are just to make money. It's not at all customer centric company. Even if you try there customer service, they won't respond. They make you wait for long hours and never turn up with solution. Even if it is not your fault, they won't agree and give you refund (don't give your own money back). If you want me to simply end up giving review, then I will just say they are $#*!s. $#*! them!

I booked a round trip via goibibo and it was the first time I used the app. 3 weeks before the trip I tried to cancel my flights by following the directions on the app but could not for the sole reason that I didnt receive the OTP from goibibo. I tried this for days and then finally wrote to them to cancel my tickets - I never heard back from them, because they couldnt care less and had they responded in a timely manner they would have had to refund a certain amount. On the day of the flight, someone told me to cancel the same by ringing them up - which I didnt know since I was a first time user and it is not a common practice. Though I am supposed to receive a very small percentage of the amount of the tickets and I am skeptical for the same after reading some of the reviews. However based on my experience, these people, this whole establishment cannot be trusted and its just as important to know all the times they have utterly failed to do their jobs.

Booked a hotel room on June 2,2018 in Thane. Apparently the hotel provided bed and breakfast. However, I was told on June 3rd morning at the breakfast table that, my booking did not cover breakfast. How shocking embarrassing! It was clearly mentioned on the booking page about the free breakfast included. When I called goibibo customer service they said I was wrong and chose a room without breakfast option. Makemytrip and Agoda were providing the same deal with breakfast. GoCare the customer service team as they are called. Instead of "You Go Away, We Don't Care!"... Then referred the matter to their technical team for ticket resolution. Who emailed me that it was my fault not theirs. Guys don't waste time with these fellows. Never do business with them. Or you would be disappointed big time. These guys are cheats, liars, conmen, leeches, thugs, dacoits. Beware!

Hi,

My name is Naveen Kalia and I am from Punjab. I booked immediate Air Ticket on 6th of May of my friend of Rs. 8200 because of the sudden death of my his father. He need to be there for cremation but I was stun when I received ticket. They booked very cleverly booked ticket for the date of 20th may which was complete fraud for me. By contacting customer care of go ibibo the said it was your mistake you book for 20th may so we issue for that day. I tried to convince her but she denied to listen me. So forcefully I have to reschedule flight for 6th by paying more Rs. 8700 so I payed total Rs. 16,900 to travel from Hyderabad to Delhi.

By inquiring every thing the ticket to travel from Hyderabad to Delhi for 20th may was available for Rs. 4,500 then how it is possible it will cost me for Rs. 8200. By again contacting Customer care of goibibo so many time they convinced that it was there fault and they are ready for the refund but till date they never pay me. Now whenever I call them they always told you will receive call from our technical team but I never receiced it.

I was in complete shock how a well know company can do this sort of cheap things. Still waiting for go ibibo call. Hope I will get my refund. Please do not use this app.

Regards,

Naveen Kalia

+91-*******-*******

Booking mobile number: *******515( Jatin Kalia)

Traveler Name: Sanjeev Kumar