GoatReviews 254

Go is one of the worst places to all the shoes you may, and may not get the shoe.the seller will cancel in the middle of the order to sell them to someone else
And you will miss the chance to get your shoes you do better ordering from sneaker or Nike. They don't have raffles first come first serve. Goat Is Trash!

My son normally wears a large and the size I got looked like XXL. I asked for an exchange and they would not do it. I spent over 50$ and it was a Christmas gift for my son.

I ordered jordan 4 taupe haze, beforeplacing the order it said it was in perfect condition, once it arrived the white paint on the sole was chipping and the sole seperated from the shoe after just 5 times wearing it.

Scam please don't ever buy for goat they steal your money and do t send you the shoes. They don't respond to emails

Be aware of their "no return" policy. If they feel like it they'll issue a credit to your account but unlikely. I return a pair of shoes the next day after receiving them. They declined credit/ exchange without giving a reason. No more GOAT for me nor my kids.

So I recently purchased a pair of new shoes from GOAT that showed up used. There were creases in the shoe, the outer sole was dirty, there were even stains on the fabric, and last but no least sock lint still inside the shoe. Not sure how, but I was told that they passed inspection and that I was not allowed to refund them. I asked for a discount and was denied that too. I gave them money for something I didn't receive in the condition it was said to be in and I was treated like a criminal for it.

I report it to my form of payment still under investigation I contact carrier swift company never hear of it though chat they said contact seller etc. the carrier has a phone number that is not complete and goat don't even have a customer service phone number

I ordered air Jordan 1 retro high og. Charged me for it 400.50. Never received them, box was empty, delivered courier UPS

The worst site to deal with, no live person, no phone number, 4 weeks of emails explaining to them the photo of the "delivery proof" is actual proof that they delivered to the wrong address, after weeks of back and forth between UPS and GOAT I was told that they denied my refund. I will dispute this with the bank tomorrow and hopefully get a refund. I WILL NEVER USE THIS SITE AGAIN.

The shipping takes forever, it gave me a date of arrival before i ordered & after 2 days later it gave me a longer date. & and it's telling me my shipment is on hold. I also been to get in contact with DHL & goat i got no answer. I DO NOT RECOMMEND

Received my Jordan Retro and the glue that keeps them together is coming apart. Tried to get my money back or exchanged but they would do that. Been buying from Goat for over 10 years and this is the first time I get a defective sneaker. I'm not a customer of Goat anymore.

Sent me shoes that were defective. I reached out to them and nothing was done about it. And this not the first time. The first pair wasn't as bad the second pair

I ordered some Crocs my size 9 and they were to big I been trying to reach out to these people and I got a response but still waiting on a return label so I get a smaller size never will I order from them again

I bought a pair of shoes that weren't the right size which was my fault but when I approached their customer service to get a refund Their team were by far the worst customer service experience I have every had in all of my life.

It took them over 2 days to respond to 1 email, and then they wanted me to create a profile on their app to start the refund process rather than just posting it to their address which seemed to be to hard for them to understand. 2 weeks later of constant back and forth emails and the lady Cherrylen basically said that i was saying the address was incorrect that it was delivered to which I never did and then I asked to speak to her manager as by this time I had wasted so much of my time.

DO NOT EVER BUY FROM THIS COMPANY AS THEY ARE A COMPLETE AND UTTER JOKE, VERY UNPROFESSIONAL AND SCAM COMPANY.

They haven't sent my hoodie that I purchase from n the 18th of October I was supposed to receive it on the 25th and it still haven't came I paid 128 $ on dat hoodie I want a refund

Plz don't shop with Goat! StockX is way cheaper & faster! There's no way u can get anyone on the phone! Plz I repeat before u buy anything from Goat to price check with StockX. They don't respond to emails as well. The seller can literally take up to 2 weeks before they send your product to Goat for verification yet Goat rushes to confirm your debit card! Goat is a scam that I think orders off of StockX themselves! They charged me $200 more for a pair of shoes than StockX. Go look for yourselves!

I placed an order #******* on 11-01-2023. It was promptly shipped, and I received a tracking code. However, after a couple of days, the tracking information indicated that it was initially put on hold and then shipped back to the sender. Upon contacting their Customer Care team, they stated that, according to their records, the shipment is still in transit. When I requested a screenshot as confirmation, they ceased responding. I opened another request, but it was closed as resolved without any reply.

This has been an unpleasant experience with customer service. As of now, I haven't received my order, nor have I received a refund.

They repeat the same thing when trying to try a situation and then when the deadline passes they say sorry, nothing we can do. My package was dropped off at a different location and never has this happened to me before. I have lived at the same address since 2011. Horrible service and they try to lie on the insurance to get more money off a mistake. Beware in ordering anything from them

The item I was trying to buy was only $42 I had over 200 in my account and it apparently wasn't enough for you guys to let me order the shirt? Why do you have to be so rich in order to order from here it's not fair!