GoatReviews 254

Ordered shoes from GOAT. Received them after sometime waiting almost 2 weeks). Once received, the packing box was crumpled. The original shoe box was missing the top (as it listed) but the box was crushed in. The shoes were not the correct color. Wonder silver does not mean pastel green.
Attempted to return them and was told I would get only $46 credited of the $76 paid for the shoes if I returned them.
So return them and lose $30 for nothing?!?
Well, GOAT has lost a customer now. I won't be back to deal with this nonsense again.

Do not use them. Scammers. I orders and my phone used the wrong address and I tried to cancel within 3 hours like their police and they won't. I will still payment on my credit card now

THIS COMPANY STEALS YOUR MONEY …. I stupidly paid this GOAT a hugely inflated price for a pair of trainers (more than double what they retailed for!) as a gift. DHL messaged me to say they were delivering so as I would be at work on the expected delivery date I updated the delivery instructions for the item to be left in our secure parcel box with a detailed description of it's location. Upon returning from work I checked the parcel box and it was empty! I spoke with my neighbours who confirmed they hadn't taken it in for me. I then tracked the item and there was a photo of the parcel on my doorstep but it wasn't there when I arrived home! There can be only one of 2 scenarios here … Either due to the fact that it was left there all day in full view of the road with many people passing by it has been stolen or a delivery driver took a photo of the 'delivered' item then returns to the vehicle with it thereby stealing it. Why DHL even bother contacting the customer to ask for alternate delivery instructions should you be out is beyond me. I raised this issue with GOAT who have refused to raise a claim with DHL on the basis that the picture on the tracking says it's delivered! Unfortunately GOAT my contract is with you and if you fail to deliver my item following the provided delivery instructions I will have no alternative but to sue now for my losses, plus costs, fees and compensation in my local County Court …. DO NOT BUY FROM GOAT.

WHATEVER YOU DO - DO NOT USE THEM. ORDER FROM StockX, MrSneaker, EVEN TARGET OVER THESE GUYS. £500 jacket was left by their courier on doorstep and, what a surprise, it was stolen. They instructed the courier it could be left there, not signed for, and now will not take any responsibility. Requested police reports and affidavits, all of which were provided, but they refuse to refund. Blatant breaches of consumer protection legislation in California and the U.K.

Customer service is the worst I've EVER experienced. Use this service at your own risk. They are LITERALLY stealing money... Do better

It's funny because every single time yall send my shoes to Illinois they always lie and say there's a problems with my shoes. You send my shoes to cali New Jersey Michigan any other facility and I never have an issue. Why is that why everytime and you can look at how many issues I've had in the past 2 years why everytime my shoes goto Illinois they lie and say I have an odor on my shoes but any other facility they get sent to there's no issue.

I don't want my shoes being sent to Illinois anymore and if y'all can't accommodate that just close my account.

Someone at that Illinois facility needs to be reevaluated. Because obviously they don't know how to do their job. 80% of the time my shoes get sent there I have to give the customer a discount for an issue with some shoes that I know didn't have a single issue when it left my house. And this happens only at the Illinois facility. When they send my shoes to any other facility there's never a problem at all ever.

I
Sent StockX 100 pairs of shoes and never had an issue of if I send 100 to goat 85 will have an issue if they goto Illinois.

They tried to say some shoes last week had scuffs on them $1000 shoes that never left the box ever. They sent pictures not even showing any scuffs and then made me discount the buyer. I don't get it I don't understand but it only happens at the Illinois facility only.

I bought the Essentials Fear of God hoodie, returned it because it was used. I got confirmation from GOAT & Fed Ex that it was returned and signed for by GOAT. They claim it was never received at their warehouse. They won't refund my money or send me back the merchandise. There is no phone # for customer service. I've been emailing with them for 5 weeks! Now they want a copy of my ID and for my to sign and have witnessed an affidavit from the state of Florida saying i didn't receive the package. When i did receive and return it. They're idiots. They suck. Don't waste your time because you surely won't get your money back.

Please tell us why you chose this rating.
Horrible customer service. First of all we got a size a slight bit small so wanted to exchange for a bigger size. These shoe were not worn and just tried on. The shoes were not even dirty. When we tried to return the shoes for a bigger size, they wouldn't give us back the total amount of money and still excluded shipping payment from this amount. We said that it was okay and proceeded to return the shoes however GOAT would not accept the return saying the shoes were worn and dirty. We talked to someone in customer service and would not try to fix the problem at all and would make us pay foe the shipping back from GOAT to our house since they wouldn't accept our return accept! This is absolutely crazy and ended up losing double the price I payed for the shoes! The co.pany policy is insane and the customer service had no empathy or friendliness to try and solve the problem.

I swear, I think these guys are running a racket. They make you pay for shoes, then they go try and find the shoes, maybe/maybe not. Then they give you zero info outside of "we passed your crap off to FedEx/UPS" and when the product never shows up, they literally tell you. "we don't care, not our problem!" I wouldn't recommend using these website! $170 bucks down the drain..

I have placed several orders for sneakers with Goat. All my orders were abd are delayed,
I get no response from their ridiculous AI based customer support. They just responded with general statements about their procedure and how good they are.
I have now 2 orders outstanding both are late, cannot reach anybody to tell if and when they will be delivered.

Orders number *******
I placed this order on 5th April 2024, I chose the instant options and paid extra for priority processing, since then the order has not moved, it has not been delivered to the courier to be shipped to me. What is happening with this order and when will I get it. And I need the priority fee refunded.

Order number *******
Has been placed on the 31st March 24.
It has not moved since that date, 2 days ago you informed me that there is a delay and that you are investigating, are you going to deliver that order or not, when will you deliver it.

Never using them again or recommending them to anyone.

Ordered sneakers for my son. He tried right side on right foot and immediately knew they were too small. Sent them back. Would not return my money because the said they were worn? But I could resell them? Wanted refund. Sent an email telling me how carpets are dirty…. Complete rip off. Would not order from this site.

Shoes got returned automatically while I was away on holiday and they give me only $98 of my $300 purchase! Charged me a return fee and some other fees… after I paid shipping and authentication fees! They didn't want to give me back the money and said I have it in the vault and need to sell the shoes so I had to sign up as a seller etc! Omggggggg and then they take a cut of that if I sell. Like wtf. Then I only get $70 of the $300 spent! Such a $#*!ing hassle

I bought some sneakers from GOAT, the carrier they used, Returnmates is the name, left them in the lobby on top of some locked lockers and now the box package is gone! I reached out to GOAT and they told me that because the carrier left a pic of them in a lobby that they were delivered and there is nothing they can do to help me. I told them that when I ordered I put an apartment, and that the Lobby of my building is NOT my address. They are unreasonable and wrong. If they would have used usps, FED X, ups, they would have put it inside the lockers instead of on top of them, or they would have delivered it to my door. Another thing is they told me next time make sure to look out for the package. Problem is they never told me the package was shipped until it was too late. In fact, I received a delivery confirmation email (around 10:30 a.m.) before I reviewed the email telling me it was shipped (after 12 noon). So they sent me the package shipped email literacy after the delivery. I couldn't look our for it. I won't be shopping with them anymore. I can't risk my money being stolen from me.

The shoes look real but they are fake. They are made cheap and not properly made. They have stitching and bunches of fabric next to your baby toe and makes it impossible to wear. They also won't refund you. They only give goat credit for more crap that no one wants.

'm reaching out to share a nightmarish experience I've had with the sneaker marketplace, GOAT. Last October, I ordered a pair of Nike sneakers, only to receive an empty box. What followed was a seemingly endless loop of frustration, contradictory information, and zero resolution.

Initially, GOAT's customer support appeared willing to help, requesting photos of the shipping box and providing an affidavit for me to fill out with necessary documentation. However, after diligently complying with their requests, my case has languished in limbo for nearly six months.

The most infuriating part of this ordeal? The conflicting responses from GOAT's team. First, there was a promise to resolve the issue, but later, a sudden denial of any resolution, with the recommendation to contact the shipping courier directly. Spoiler alert: that didn't work. The shipping company redirected me back to GOAT, stating that they should be the ones resolving the issue, not the recipient.

What's worse is that I purchased Nike sneakers from GOAT, trusting in their authentication process. Now, not only have I been left empty-handed, but the responsibility for resolving this mess has been unfairly pushed onto me.

I've followed all their procedures, submitted the requested documentation, and patiently waited for a resolution. Yet, here I am, still without my sneakers and without a clear answer from GOAT.

My advice? Think twice before using GOAT's services. If you value your time, money, and sanity, consider alternative platforms. This experience has left me frustrated, disappointed, and questioning the integrity of GOAT's customer service.

I returned the shoes to them and GOAT never refunded our money back. They never did any credit to the GOAT account. They never returned to us the shoes either. Worst purchase online ever.

I ordered a shoe for my grandson in size 9.5 US from their website. They delivered a 9.5 UK size which is much larger than a 9.5 US size. Their website lists the sizes in US only. I contacted them immediately and they will only reply that I received a 9.5 size. They are totally ignoring the difference between 9.5 US and UK sizing even though I have sent picture of my order showing 9.5 US size was ordered and of the shoes showing the size in UK. After reading these reviews it's clear this a common practice of deception and taking buyers money for items they did not order and refusing to refund the money or make the order correct. It's time the attorney generals office is involved. I encourage everyone to start contacting the attorney general's office in your state. I believe this would also warrant the US Attorney General's attention since these are interstate/international transactions. If enough people do this, they will open an investigation. This company needs shut down so others aren't duped by them.

They do not honor their return policy…they will do whatever it takes to deny a return. Their specialist denied my return which was sent back exactly the way it was delivered to me. I don't recommend doing business with them.

They have a sht policy to cancel an order.
You have 3h OR until the order was confirmed, and in my case, the order was confirmed in 3 min, I didn't even have time to look on the order details. Please try to avoid this store as they are trying to not help you with anything, the support it's really slow and the only communication channel it's via email, on Facebook nobody answers there.

I can understand now why the items are really cheap compared to other stores, because support it's not existing, basically this is a platform where anyone can sale their product even if it doesn't correspond to the description.

A company with no proper return policy. I could go on but my time is valuable, No accountability, stuck with a purchase I opened once for pictures to close back up for the return they requested for me to do to never respond again