GoatReviews 254

My son tried to buy twice a pair of shows in the last past month...both time he waited a week and the the money came back becasue the product was sold out! It is kind a joke! Never try again!

This website is a scam. They send old used shoes charging for new ones. They dont take returns and kwep charging for shipping even for returns. Stay away from it.

This was my second pair of the same shoes trying to get. 1st ones were lost with UPS. GOAT issued a replacement this time with DHL delivery. However these were never received either. Tracking showed they were but I have a doorbell camera and was at home at so time they showed delivered. I have contacted both GOAT and DHL each person is saying not their fault. I disputed with my credit card company and they issued a refund. Goat is telling me they have contacted DHL. DHL claims GOAT has never reached out to them in this matter. Therefore both companies will not take the blame. DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY. They will lie their way out of this. Very dissatisfied costumer. Thank you

My son purchased shoes from GOAT website, we never received the item. GOAT was provided false DHL tracking number. "Thieves". We have made many complains file with the COAT customer service, but their response was very planed to not provide your relevant info and time passing. Finally they told us to claims for missing packages (however our package was not missed or stolen, GOAT was provided false tracking number). GOAT was refused to proceed with our missing packages claim, because it was over one month.

So I order air Jordan 4s (red cement) it's been "delivered" at met person on the 14th of last month. I still haven't received anything, I called ups and they said I have to wait on GOAT response, I talked to my bank( bank of america) nothing as well. Goat doesn't want to return my money back. I have done a police report about my shoes and still they decide not to cooperate. I feel like they have such HORRIBLE customer service and don't even have a working phone number but could sell expensive $#*! shoes!

Bottom line I used after pay 299 shipping and handling included buying cement 4
I sent shoes back they seemed fake after goat approved
They gave me store credit of 250 so you stuck having to buy shoes from them. Then I still had to pay after pay so basically I lost 600 dollars on some cement 4s, truthfully I think they were being spiteful
Cause the shoe was "goat" approved and they were fake.

Ordered shoes and after a week no confirmation or the order. I asked for a refund and got partial refund less? Shipping? Even though order was never processed or acknowledged?

Fraudulent Chinese website. Do not use

Order #*******
I've sent several emails over the course of a week asking for my return label to be sent to me to return the defected shoes I received.
After I sent several emails and finally got a response I sent another email saying please send me a return label so that I can ship the shoes back. Still no response and still no return label.

Nash N. (GOAT)

This is Nash again from the GOAT Team and it's my pleasure to assist. Hope you are doing great! We sincerely apologize for the delayed response. However, we want to assure you that your request has been processed with the utmost care, and we guarantee its accuracy.

Thank you for sending the photos. Upon review of your photos with our Verification Team, we do see that this was not in the pristine condition you were expecting from GOAT and we sincerely apologize.

We're happy to offer some solutions for you:

• If you would like to keep the shoes we can apply $20 in the form of GOAT credit which can be used towards future purchases. This credit does not expire.
OR
• If you would like to return* them we are able to process a Full Refund in GOAT credit for you.

Thank you again for bringing this to our attention. We will absolutely be passing on your feedback to the Seller to ensure this doesn't happen in the future.

Please let me know how you would like to move forward and thank you again for your understanding,

*Please note that the shoes must be in the same condition it was received in order to receive the refund.
Thanks,

Nash N. | Customer Experience Specialist | GOAT

Check out our GOAT Support Page.

Do not order from this site. Awful customer service overpriced and unprofessional. Returns are a joke might as well throw your money in the gutter. Worst site I have ever ordered from and or dealt with.
Sneakers didn't fit were never worn returned immediately per their request and it took 25 emails to say I can have a credit not even a return and not for the full amount. Never again! Buyer beware!

First time doing business with this company despite all the negative reviews, they gave me severe anxiety. I had absolutely no issues I'm 100% satisfied with my shoes right size right order right shoe I paid for the overnight delivery they were here in less than 24 hours, I mean I have no complaints at all. I feel bad for all those people. They have bad experiences but I don't buy or sell used shoes either online so I have no choice five stars thank you goat. I will definitely be here to make another purchase.

Ordered shoes, came too small. Sent it back the very next morning. Email came stating we used them and damaged. No money back, you can consign ( specially after they lied to you, you will trust them again) or they will send it back to you on your cost! Terrible experience. Save your money stay away!

I ordered air max 97's from GOAT and even though the site says that it comes new in the box, i received a used shoe that has been scuffed. Customer support did not help at all.

STAY AWAY FROM THIS SITE. They don't stand by their 3 hour cancellation window. Then they make you either keep the shoe or receive store credit. This will be my last time ordering from here. I tried to cancel the order two minutes after it was placed. The other sad part is Benji sends me a tracking number for UPS and the sneakers will be delivered thru DHL what an idiot. He lied clearly because I'm signed up with DHL shipping and got confirmation of a shipment. Find another site that will honor what they state.

They're not verified or legit shoes. I ordered some shoe for my son. They were larger and wider than the same shoe he tried on in store. I tried to return them and they said they can't be returned because they were "used" scammmmmmmm!

Send around 30 pairs of shoes using Goat. Now a part got lost and they do nothing to find out where my gear is by contacting carrier DPD. So they stole my gear. Never use GOAT

Horrible customer service. No human interaction. You have to download an app just to initiate a return. For a simple return because if wrong size they make you jump through too many hoops and ZERO human interaction. You cannot even correspond with them via the app. They use pre designed phrases so you have to pick from those and NOT write what you want. Total joke! Do not buy from this site. I never will again! Buyer beware.

Website sucks, customer service sucks, prices/fees suck, no one will help you if you ever have an issue, if you send shoes they have a good chance of getting stolen or "lost", uses UPS which is also a horrible experience, made a claim for my lost package and instead of paying me they paid goat. Overall bad experience only use if desperate

I will never/ever order shoes on this platform again.

I ordered nike football shoes, 275 USD - but instead they have sent me the cheap "starter" versions which are barely 100 USD worth. Items were shipped without a box.

I have sent clear pictures of the received shoes to show GOAT the difference, but they just don't answer my e-mails / not replying on my claims. I now pay 70 usd to send the shoes back form HK to the USA, in the hope I can get my money back.

If someone who works at GOAT is reading this, please check ticket number ******* (emplyee Donna M). It's a complete joke, how on earth can you hire people like this?

Bought a pair of Yeezy slides.the shoes came in a didn't fit, I immediately sent them back and now they will not exchange and want me to pay for them to be sent back. I just want a larger size or refund and I can't get either.