Go-PartsReviews 1,327

This is by far the worst ordering experience I have ever had. Their site says orders ship in 24 hours. I called a couple of days after not getting any confirmation it had shipped. They told me that it had shipped that day, and they would send me a tracking number. Another couple days... no number. I called again and they said that my order had shipped out that morning. I started to wonder if this was some sort of scam, and that there wasn't anything being sent at all. Finally almost two weeks after placing the order I got a shipment tracking number. Four times I called Go-Parts and every time I called, they said my order had shipped that day. Yeah right!

I purchased a passenger side mirror from Go-Parts for a 2006 Acura MDX. The mirror is distorted very bad it does not til down when the vehicle is put in reverse/

I ordered a side light for a Honda Crx. Their shipping FAQ indicated it would arrive within 5 days. I schedule the repair with my mechanic. I checked their online tracking 8 days later and the item was never shipped, in fact the site said my money had been refunded? So here is what a they did wrong that a legitimate business would not have never done.

(1) Cancelled my order without calling or emailing me
(2) Said they refunded my money when they had not
(3) Were not reachable by phone to explain why they canceled my order and kept my money.
(4) Refunded my money only after I sent them an angry email asking why they never shipped my part.
(5) The topper- they have still never called or emailed to tell me why they did not ship my part and/or why they chose to do that while still keeping my money?

This company is either terribly disorganized, or terribly crooked. I do not know which because I cant get through on the phone and they wont reply to emails. SO... my only recourse is to warn other potential buyers to stay away, as many others have said the same things in their reviews. Wish I had read the reviews first.

Ordered headlights three weeks ago after striking a deer. I have been lied to twice about ship date. When sent an e-mail (because I couldn't reach anyone by phone) telling them I would like to cancel my order I get an e-mail 20 mins later with tracking number! This business is a joke.

Two parts ordered, one part delivered promptly. One email inquiry re: part #2 went unanswered. 2 phone calls, days apart, a live human@ Go-Parts promised to call us same day w/ "status". Call never came.
This is a business truck and can't be operated on Indiana roads w/o a headlight. We have to get it back in service. Bottom line: ordered the part elsewhere and via email asked Go-Parts cancel the headlight part of the order and to credit our card for that part.
Will report on the "credit" at a later date.

I ordered two parts. I was charged for both and shipping for both but only one shipped. I would not have a problem with that so quickly but you CANNOT get in touch with anyone in this company. They have not responded to emails, the phone number always indicates that it is outside of business hours, and the online chat I just got blown off saying both parts where in the order although the email they sent me indicated it was only one of the parts. Prices are good but not worth the hassle as I now have to contact Visa and dispute the charges and then order my second part from another provider.

Website shows their location is in Sacramento California. I find later, after ordering, they moved to Georgia. Since their website still states that they are out of Sacramento, I was under the impression shipping would be quick, since I live in the same state. Shipment took over a week, then only to find they only shipped 1 out of 2 items I ordered. I called customer service and contacted via their website email; asked where my other item was located. Their customer service agent said it would be shipping out of California (somewhere in the L. A. area). When FedEx sent me an email saying I had a shipment coming to me, I find that the other item I ordered was just barely being shipped the same day I called customer service. The only correspondence I received from Go-Parts about this order problem was the following: "Thank you for contacting us at Go-Parts. Unfortunately, we are no longer located in Sacramento. Our main location is now in Marrieta. We apologize for the confusion." This company needs to update their website and hire better or re-train their current customer service agents because this is/was very disappointing, miss handled and deceiving.

This online store is the worst I've ever tried to do business with. I ordered two parts, which I needed right away last Tuesday. It is now the next Tuesday and they have not been shipped yet. Emailed twice last week, all i received was a survey to take, no help whatsoever. Called yesterday, was told that when they took the parts I ordered off the shelf, they were broken, so they had to order new ones. Never got an email regarding any of this. They said they would ship it expiditedly yesterday and it hasn't been shipped at all. Need to be a 0 out of 5 stars option. Don't waste yout time, order parts from another site.

I ordered two parts on Monday evening, one of which I desperately needed. The price was great, and it said that if in stock it typically ships same business day, so I figured it would ship out on Tuesday. On Thursday, I checked and no shipping or tracking information. I called and had to leave a message. I did not get a return call, but I checked on Friday, and they finally shipped the part. I probably still won't get it until early next week, which is a huge inconvenience. I needed it repaired by Monday, and that isn't going to happen now. After this experience, I would rather pay a little more to get my parts quicker.