Go-PartsReviews 1,332

I placed an order for my 2019 Kia Optima. Front Engine Plash Shield. After three days I received a refund. No calls or emails. Just a refund. When I communicate with customer service, they tell me that they do not send this type of parts to Puerto Rico (USA). On the website it clearly asks for the address and the zipcode. By putting the address the shipping increased, I placed the order but they did not want to send me the piece. That is not stipulated on the website and they say that they deliver to different parts of the world.

First off, I should have never ordered from this company in the first place. I didn't do my usual research, and made a mistake. I ordered the Tow Hook Covers for my sister's 2013 BMW Convertible (328i). The cost for two w/ shipping and handling was abour $53.00. Upon receiving them, I immediately noticed they were not the correct size. They were also poorly made Asain knock- offs, and the same part is on AMAZON for $12.00 each. I didn't even open the package, re- checked my order to make sure I ordered the correct part (which I did), and had to pay return shipping. When received back at the vendor, my total credit was $33.00! They removed 25% restocking fee FOR SENDING ME THE WRONG PART! And I had to pay return shipping which was about $9.00. So, all in all, I paid a total of $62.00 and received $33.00 BACK for a part THEY GOT WRONG! My net loss: $29.00! GO- PARTS profit: $20.00 plus the cost of the returned parts, which they will resell! Quite a racket- One can make a comfortable living just sending out wrong parts, deducting 25% upon return, and then resell the SAME PIECE AGAIN to another "sucker."!
DO NOT BUY HERE! THERE ARE HUNDREDS OF BETTER CHOICES!
Gary Trezza

Ordered Jeep rear taillight assembly 9/23, arrived 9/29. Fits "OK", not a 100% perfect alignment, but considering it's a lower-cost (than OEM) aftermarket part, I'm satisfied. Only "downside" is there was no tracking info: delivered this AM, installed, still no tracking info when clicking on order # in confirmation e-mail. Never needed to contact company so, no harm, no foul. I'd consider them again.

I recently purchased a bumper for my vehicle which cost me around $640 with the $14.95 shipping included. The bumper is aftermarket and arrives completely bent in a small box. That is the least of your worries because the bumper I bought based on my vehicle serial number and picture they had to display the product was not what I received. I received a bumper with bumper edges 2-3x bigger than my original bumper which means it would have never fit my vehicle. When I requested a refund I was told I had to ship the item back first at my own cost which was a total of $324.78 at UPS with standard shipping. They refuse to compensate me for the cost of shipping although I did not purchase what I received, I was told I would only be refunded the original cost of shipping which was 14.95. My advice to anyone is to purchase your part from somewhere else because if this company sends you the wrong product you will be out half of what you spent on the item. Overall very distasteful.

I recently purchased two headlamp assemblies for my son's car. I had read some negative reviews about Go-Parts, so I was concerned, but decided to give them a shot. Customer Service was very helpful. Items were quickly shipped and in good condition. Unfortunately, my son was able to repair his headlamps and I had to return them. No questions/problems with return. Customer service was very helpful. Of course, they deducted shipping fees and I had to pay return shipping, but there wasn't a restocking fee. They issued my refund the day they received my return. Will definitely use in the future!

There site says, "No Hassle returns." They mean there is no hassle for them, but for you their valued customer, just get ready for the restock fees, paying for return shipping and no refund of the original shipping. I ordered the correct part, but determined that I did not need it to complete my repair. So that apparently makes me a "bad customer" in their minds. In my mind, you just asked me not to be your future customer. I will sell my part on eBay.

I accidentally ordered the incorrect part and I contacted them immediately. I was informed that I needed an RMA #. Once they emailed me my RMA# I only had 3 days to return the part. I had to have the RMA# on the original box. Had to email them the routing number and only send it ground. Which ended up costing me $37.37 for a $55.92 part. So I'm basically only going to get $18 if I'm able to jump through all their ridiculous hoops within 3 day.
NOT CUSTOMER FRIENDLY AT ALL.

"I ordered a headlight September 12 and told it would take 2-3 days to process, no tracking info by the 16th so I emailed asking about it. * said it was leaving the warehouse the same afternoon and I would have info in 1-2 days. Still nothing by the 19th. *, customer service manager apologized and refunded the shipping, once again said it was leaving that same afternoon. The morning of the 21st still nothing, so when I asked about the info and part or requested my refund, without even trying to figure the problem out and how an order never left after 9 days of "processing", within 20 minutes I was sent a refund. Although they have lower advertised prices than everyone else and a "high" rating, I would be cautious ordering anything from this company."

*Personal information redacted by admin