On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
My first delivery somehow was delivered to the wrong address. I never did get it.
However, another order was initiated and yhat went smoothly. Happy with the glasses.
Ordered new glasses with photochromic treatment. Arrived 6 days late with no photochrome. Paid $69 for this treatment. After several complaint emails, they sent me a new pair. 3 weeks later an identical pair showed up- no photochrome. I complained by email, did a live chat with A.I. Now will not answer emails. Forget calling them, they do not have a customer service dept. Found out they are in Israel. I got screwed. Do not recommend buying ANYTHING from glasses 'usa'
Got what I ordered which is important to me. Thanks great job. Will order from again will not review again becouse I have to have more characters than what I had to say lol
I would like to see you add a "Special Request" section in case an adjustment needs to be added to the lenses.
I tried to have an original pair of glasses remade on a 20/20 remake. Scratches and prescription change.
Their tint selections and options are limited. Example most other sites offer photo chromatic lenses in Sunglasses. Glasses USA does not. They offer a range of tints, Gradients and personalized tint. The first problem is the tinting talks about % tint. There is no transition to VLT. What is a 50% tint. Well turns out that is very dark.
I am suffering through a second remake and each time I am forced to go to a different frame as the original frame is not in stock. Not sure why they cannot simply remake lenses and reuse frame.
First remake way to dark second remake I opted for a gradient and ended up with slight tint to clear versus the advertised 80% to 20%.
In summary if you have a standard prescription and just pick a standard tint you will likely be ok. Otherwise results are inconsistent and you cannot talk to a real person about how you get a problem corrected. Their email address sends you back a form letter saying the email is not monitored, directs you to a bot, and a very formal return process. In summary there are better options for online ordering that offer superior support and results at similar pricing with better options.
They do offer designer frames, competitive pricing and mostly honor their published policy. Options are limited compared to others and human touch is non existent. Frustrating when you send an email with photos and questions and order number and get directed to a Bot.
Hi John,
We're sorry to hear that you encountered difficulties while placing your order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process. To get your glasses to you as quickly as possible, we will send them by expedited shipping.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
GlassesUSA might have the worst customer service I've ever experience. On multiple occasions they didn't help, they left live chats abruptly without any resolution. They got my order wrong - I would recommend a different service
Hi Martin,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Meanwhile, we have received your prescription and your glasses are in production. We will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I'm extremely picky about frames, so I was skeptical when I ordered prescription sunglasses from GlassesUSA earlier this year. But I figured the 100% money back guarantee seemed to take the risk out, so I gave them a try. I was so impressed with them that I swore I'd never buy from my optometrist's office again. So when I broke my regular glasses yesterday, I knew exactly where to go to replace them - GlassesUSA! Looking forward to another great outcome.
Takes too long to get your order. Takes too long to get receive your order.
Hi Steve,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I purchased glasses from this low life company, returned them following their policy, then received no credit, and zero communication from their so called "customer service". This necessitated disputing the charge on my credit card. Luckily my credit card company stood behind me but I the company stole my insurance money and I am now disputing that also. If you are interested in buying form these thieves, understand that there is no customer service as they only use bots to guide you through a never-ending maze of circular questions leading back to the eventual silence from the company. PLEASE - DO YOURSELF A FAVOR, LOOK FOR ANOTHER COMPANY IF YOU NEED GLASSES. THIS IS NOT THE COMPANY TO WORK WITH.
Hi Bruce,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It appears that we had sent you an email on Aug. 14 regarding your return but have yet to hear back from you. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
First pair prescription off. Sent back. Day 13 waiting for new to ship when say.6 days production. Don't call phone number cannot get live voice. Asked partial credit for fiasco. Absolute no Who know if will get ever replacement glasses. Extreme poor customer service. Maybe and I say loosely if first glasses are good May have good review. If an issue don't even try
Hi Christy,
We’re sorry to hear that you experienced difficulties with your glasses. Your exchange order was completed and is currently in the shipping chain. It appears that you have revised the PD measurement on the exchange order which should correct the issue that you encountered with the original pair.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
The tracking information is available at: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
So I ordered glasses (single focal, nothing fancy) and, based on an expected six day production window and the additional delivery time, expected my new glasses in good time. After 11 buisness days, I did not have a tracking number to indicate that my glasses were on their way. Now I'm not desperate for these glasses but I was concerned about notification of delivery. This is my issue: the lack of response from the firm. The chat window is pretty much useless. I will try to reach out again but, if unsuccessful, I will contact my bank and cancel my order. In the meantime I've received five emails from glassesUSA advertising offers and deals. I'd like them to put more effort into delivering what I've paid for.
Hi Paul,
We're sorry for the delay with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. Your glasses are nearing completion and we will be sending them by expedited shipping to ensure that you receive them as quickly as possible.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies, again, and thank you for your patience.
Yours truly,
GlassesUSA.com
It's not very user friendly even for mobile viewing. The try online isn't smooth. I was using an older iPad at first and then switched to my iPhone 11 and at some points it wouldn't even open. Trying to view the frames were hard to do. The website was getting me very frustrated. It's taking me over 4 hours to finally buy my glasses.
Hi Heather,
We're sorry to hear that you encountered difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We are also readily accessible at your fingertips with the launch of our new mobile app. IPhone users can download it: https://apps.apple.com/app/apple-store/id1618058891?ppid=69350f34-aae0-42d4-b8bd-566d109c20a8
We created the Virtual Try-On Mirror so you could get a more accurate picture of how the frames fit your face. To use it, simply follow these steps:
Click on the frame you like.
Click the small tab below the main photo with the words 'try it on'
Click the blue box just below this image that says ‘UPLOAD IMAGE.’
Choose an image from your computer, Facebook or even take a photo with your webcam.
As the Try It on feature will not take measurements into account, it cannot be used as a sizing tool. As such, we strongly recommend that you also check the measurements listed below the frame’s product description and compare them with your current frames.
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Eyeglasses are of good quality. Shipping was delayed, however, it wasn't too long. It is very frustrating that I could not find a way to speak to a live agent about shipping concerns. This will probably deter me from ordering again.
Up to my standards;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Received order as advertised. Happy with style and fit of glasses.
I was very excited to find the shape and style I have been searching for, GlassesUSA has a wonderful variety of eyeglasses. It's a wonderland for expressing your style with something you need! Highly recommend.
Glassesusa. Bad experience paying extra for shipping.
Do not believe the wording for quicker expedited delivery. I paid $12.95 for that. They finished my glasses in two days. Wonderful. But then they take 5 business days to deliver by USPS and I couldn't get any further info from them online from the third day on. They blame the carrier which they picked
Hi Thomas,
We're sorry to hear that you are experiencing delivery difficulties with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. Meanwhile, your glasses are in transit and we will continue to monitor the status to ensure that you receive them as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Over month still no glasses. Unexpected delay is the excuse. Where are the glasses.no live person help
Hi William,
We're sorry for the delay with your order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will send them by expedited shipping to ensure that you receive them as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I ordered and received my glasses in just a few days! Outstanding service and exactly what I wanted for the best price I could find anywhere.
They are not good! Have you tried getting in touch with customer service? Buyer beware! Everything runs in a loop. Send an email and you'll receive a message that it's not a monitored email. You will not be able to get anything resolved. Horrible! I paid for 3-5 day service, my glasses haven't arrived yet, and I can even get that portion of my money back. Stay away! Online chat, no luck, it will only answer questions it has already preselected! Stay away!
Hi Greg,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses are en route to you with an estimated delivery date of Aug. 24 and well within the timeline. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joel,
We’re sorry to hear that you experienced difficulties with your glasses. The photochromic lenses you selected do not darken in the car due to the UV protected windshield. Meanwhile, we are committed to ensuring that our customers’ needs are being met and all orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com