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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Good website, easy step by step process along with discount.
I ordered a pair of glasses and selected standard shipping. Everything was going well in the beginning with the tracking stating that my glasses were sent to production. It says on there that this should take about 3 business days. Over a week goes by when I receive an email stating that circumstances out of their control have delayed the production of my glasses and sorry for the delay and that it was almost done and would be shipped out in the next 6 business days. They did send me a coupon for my next pair of glasses as a token of their appreciation. After about another week and receiving zero updates, the tracking still had my glasses "in production", I sent an email requesting that they upgrade my order to expedited shipping since we have exceeded the standard shipping time at this point. I received an email the following day saying once again sorry for the delay and that they would upgrade to expedited shipping. That same day I receive an update to my order stating that my order was "sent to production" once again saying that it would take about 3 business days to complete. This is now over two weeks from my order date. This also made me believe that had I not emailed them, my order would not have been completed. Nearly a month after my initial order date, I finally received my glasses. I will say that customer support was always prompt in responding to my questions and very respectful and kind.
Great prices and quick TAT. This is my 5th purchase and my 5th positive experience
Fantastic. Easy, quick, great selection. Very happy with the service provided.
Loved the ease of ordering and variety and selection. Plus the glasses were delivered very fast.
Glasses have not made it out of production in 5 business days. They are only single vision lenses. No email updates from customer service. No phone answers. And chats are disconnected when ever they want.
Glasses st in process for 10 DAYS! No communication no reason for this. I finally cancelled the order. WILL NEVER USE THEM AGAIN,
Very unhappy. Very disappointed.
Hi Patricia,
We're sorry to hear that the production timeline to complete your glasses did not meet your expectations. We are reviewing the status of the order and will update you as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I purchased three pairs of glasses.
Poor Quality
One pair had the screw fall out within the first 30 days, but I found the screw and put it back in. Only for it to come out two more times within the next 30 days. I contacted the GlassesUSA, and because it was not within the first 30 days, they gave me store credit. My second pair of the three glasses from my initial purchase broke. So, I had to take the glasses to my eye doctor to have them fixed, so I could work. (Can't see without my computer glasses.) Now they are loose but staying on my face. The replacement pair that GlassesUSA shipped out has been misshipped, so, I still don't have those. Aside from the poor quality...
Poor Customer Service
You cannot SPEAK to a live person. You have to go through the chat. So, after going through rounds of messages that are automated while the computer tries to figure out what I really need, when what I really need is to TALK to a live person, I am finally able to find out, after making it through several rounds of the same message, how to have a live chat with an agent online. But never was I able to speak to a live person by phone.
Additionally, I still don't have my glasses. Have no idea where they are. Somewhere in my city. They were supposed to be delivered on Friday. It is now Tuesday and the agent online was going to have to order me a replacement. I told her I didn't want another replacement because I never wanted to purchase from GlassesUSA again, just give me a full refund! To which she replied, she could not. I would have to take store credit.
Don't order from this company if you want to be satisfied with your eyeglass purchase.
Hi Daronda,
We’re sorry to hear that you experienced difficulties with your glasses and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
A replacement order is in production for the order that you experienced delivery difficulties with. The order confirmation has been sent to you.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Glasses are too wide, too heavy, dont fit correctly, slide down my nose, script isn't correct, am unable to use them
Hi Kathleen,
We’re sorry to hear that you experienced difficulties with your glasses. The lenses were produced correctly as reading glasses with the prescription that you had entered when placing the order. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing.
To locate the dimensions of your existing frames, you can check the inside of the temples (or arms) for a set of three numbers. Please check out our video describing how to read the dimensions printed on your frame.
https://www.youtube.com/watch?v=X60zIujqMbc
When you have determined the dimensions of your current frames, you will be able to compare them to the measurements listed under each frame’s product description. Please note that when comparing your dimensions to those on the website, the temple amount should remain about the same. However, the Lens Width and the Bridge amount can be within two millimeters above or below your current measurements. Each frame on the website comes in the one size listed.
To ensure that you will receive a pair of glasses that will work well for you, we also recommend you verify your PD (Pupillary Distance) as most optometrists do not provide this information on the prescription. You can measure your PD easily by placing a ruler on the bridge of your nose and measuring the distance between your pupils in millimeters. The average PD for an adult is 62mm for distance and 59mm for reading. For more detailed instructions, you can visit our YouTube page at:
https://www.youtube.com/watch?v=WrC290hZN78
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My first order I had to cancel as after 14 days there were still stuck in production with no idea what issue was, I then ordered another pair of prescription sunglasses. They arrived in a different color and the script card inside does not match my script. Will not be ordering anything from glassesusa again.
Hi Glenn,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Returned glasses but no information available. Did they receive? Still receiving emails to convince me to exchange. Too persistent on an exchange over refund. Please just refund.
Hi Helen,
We're sorry if your glasses did not meet your expectations. We have received the glasses and your refund has been issued. The refund confirmation has been sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The product was delivered undamaged and works well; the glasses fit perfectly and work as advertised.
No glasses paid 3-5 days been 2 weeks nothing tried to have there site look into it it says cant find but cant do nothing
Hi,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and en route to you with an estimated delivery date of Sept. 16. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I ordered 2 pairs of glasses on 1/19/23 and did not receive them until 2/10/23 which was far past their estimated delivery of 5-7 days It took me using the chat log (you can't get an agent on the phone unless you lie and say that you're placing an order) multiple times to ask where they were but I never did get a straight answer. Then in July, I noticed that the tinting was pealing off the sunglasses, when I used the chat log they gave me the run around about the warranty and after waiting days for them to get back to me they offered me a coupon for 25% of the original cost. They refused to replace, fix, or take them back and told me the 365-day warranty was only for a 50% discount but still only offered me 25%. It all felt very sketchy and was impossible to get a real answer.
My shopping experience was quick and simple, thank you so much.
Ordering was easy! Love the frames! I wish I had gone with different lenses as these ones are super thick! Ill know for next time I guess!
Hi Mandy,
We offer offer a range of lenses to accommodate our customers' needs. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, we would be happy to help. Our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
Loved my glasses, they fit nicely and they are crystal clear lenses! Amazing, it feels like I am seeing in 4K ultra HD!
I was in an unfortunate accident which caused me to lose a pair of my glasses. The new glasses arrived very quickly and was exactly what was needed.
I am returning my order - I asked for short corridor progressive lenses, but it was not done.
Hi Chow,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lyda,
We’re sorry to hear that you experienced a delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Your glasses were sent by expedited shipping to ensure that you would receive them as quickly as possible. Expedited shipping can take from 5 - 7 business days.
Our apologies, again, for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com