GlassesUSAReviews 3,816

Very easy selection, except it was not obvious that frames did not come in all sizes. No point in paying for expedited shipping; glasses still took more than a week after production to arrive at my door. The glasses, once here, are well made and correct.

The website says to allow 6 business days to make the glasses - mine took 15 business days. I ordered them for a ski vacation and they arrived after it was over - dissappointing.

Both lenses have an unsightly number inscribed in the upper corner. The tortoise shell frames have, not discreet, if not unsightly,clear plastic nose pieces.The overall appearance lacks elegance which perhaps should not be expected at a bargain price, as any buyer must remember. You get what you pay for.

Thi is the 3rd time I ordered from Glasses USA. The first time my prescription glasses were delayed and no pausable reason given which got me upset but I let it go. The glasses were good so I decided to give another shot. Glasses came with no delay. So I decided to purchase my husband's prescription glasses through them expecting the glasses no come in a decent timing. I have placed the order on January 14 and I have yet to receive the glasses. I've called twice with no results or explanation of why such a delay. I have received an email on 01/29/24 "We're writing to inform you that due to circumstances beyond our control, the production of your order #1002xxxxx was delayed." Lesson learned, never again.

I gave up on this sorry-$#*! company because their self-satisfied automated system does now allow for contact with a live person. I had my glasses all picked out and ready to go but I canceled the order because the question I had was NOT dealt with in their stupid labyrinth of options. These people are going to find their coffers empty if they don't wise up.

I needed curved glasses to fit under ski goggles on short notice for a trip. They arrived in time and worked great. My vision was clear, and the frames appear to be robust. On the mildly negative side, I had 2 gripes: 1) Despite being asked for my frame measurements, it was not crystal clear to a first-time customer that there are only small/medium/large frame sizes offered. A medium size was suggested, but in my judgement the dimensions of the small frame were a better match and this is what I ordered. 2) The total turn time was vague. Estimated shipping times were provided, but not the in-house processing time before shipment. I was thus not sure if my glasses would arrive in time.

I'm sure there are many happy customers but my experience ordering progressive lenses from GlassesUSA has been less than stellar.
The PD on the first pair was not to the prescription. I have not verified the 2nd pair I've received yet, but I'm having trouble seeing out of them also. One more try and I guess I'll have to go back to my overpriced optometrist...

I'm not satisfied with the lens installation on my Oakley frame. There are some noticeable flaws.

I was charged immediately for my glasses and received an email that they were in production the next day and it would take approximately 6 business days to produce. No glasses and no updates from company until January 17 (9 business days after taking my money) when I received an email stating that due to circumstances beyond their control, production of my glasses had been delayed. So they were NOT in production when they had told me they were. I'm guessing they didn't even have the frames in stock since so much time had passed. Email also stated they would be shipping in 3 to 6 business days but I decided to contact customer service after 3 business days since I no longer trust this company. Very pleasant & helpful rep was able to almost adequately resolve my problem but would not tell me exactly why they had taken my money on January 4 and stated that my glasses were in production when in fact they were not. He told me that he was expediting my glasses to production (so they were still NOT in production at this point) and providing priority and express shipping at no extra cost to me (yay!). Glasses were shipped the next day (super!) but I did not receive them until a week later. They were sent by USPS snail mail, no priority shipping, no express shipping. I will never purchase from this company again.

Worked out ok Glasses as advertised. They fit well

I was emailed that delivery was delayed due to reasons beyond your control. Being that this was my first order makes me skeptical to order in the future.

The website is easy to use and the glasses arrived very quickly. They're comfortable and even arrived with their hard case. The prescription was correct and the glasses are good quality. I'm happy with my purchase.

Very happy with service and quality of product at competitive price.

It is so easy to order and if anything isn't the way you like it, you can send them back.

Product is unique but it takes a while to receive tracking information, not good for business.

This is another company which focused on procustion fake reviews, to increase a sell.
Most of the 5 star reviewers, what a surprise! - has posted only ONE review. Bots of fake accounts in action. Need to read the real person reviews to get some info about this business and extremely low quality of their services.
So, since they are focused on that, there is no time for the real customer support.
Facts: order has not been shipped 16 days after placing date. Chat: arrogant person closed chat in the middle of conversation, after several templates posted. Better experience with their bot, which at least not considered you as an idiot. Need to open chargeback to get my money back

I ordered my glasses in less than 5 minutes and they arrived in about 2 weeks. Super simple process and with my correct prescription.

I bought two pair of reading glasses and was pleasantly surprised by the great price compared to my optometrist office -- about 1/3 the price. The frames are good quality too. The only reason for providing 4 stars verses 5 is that the lenses, while good, seem to change the focus just a little. I think because I chose the regular lenses verses the upgrade to polycarbonate. In hindsight I wish I would've paid the additional charge for the thinner polycarbonate. Otherwise, very happy with my new glasses... and highly recommend GlassesUSA. Thanks, Jim