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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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There are a lot of frames that I like and the website itself is very clean.
Very simple to try on frames and order what looks good on you!
I received my glasses 19 days after placing the order, and production time was 2 weeks. I was concerned about the delivery date because I was leaving for an extended time, so tried very hard to contact a real person to change the delivery address, to no avail. Frustrating! However, my glasses came before I departed, so all is well that ends well!
My only problem was that your website claims glasses in up to 6 business days from order. I placed an order for prescription sun glasses, and selected express delivery. I had a trip to Thailand coming up and in worst case scenario, 6 days production, 5 days shipping, I would have my glasses in time for my trip. Unfortunately production took quite a bit longer and my glasses arrived well into my trip. It was just disappointing, but your customer service did refund my shipping cost, it was appreciated.
Hi David,
We are sorry to hear that the timeline to receive your glasses did not meet your expectations. Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Great value and fast shipping. They communicate great on all the steps.
Everything was fine, it was just that between ordering the glasses, making them, and shipping them out took so much longer than it was estimated to be. My last few pairs were delivered so quick, not even 2 weeks I believe. For my newest pair, it took nearly a month to arrive.
Hi Jiang,
We''re glad that you are enjoying your new glasses but sorry to hear that the shipping timeline did not meet your expectations. Free standard shipping can take from 7 - 10 business days. We do offer expedited and express shipping for an additional cost. Meanwhile, it appears that your order was delivered well within the timeline.
Our apologies for any inconvenience and thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA.com
So my glasses frame broke within 30 days. I'm glad it was a smooth process that I was able to get a brand new set.
We order two pair's for our kids one they send it really small trying to return or Excange,impossible, never can talk to live repsentive,so I give up and lost my money,bought from eye glasrs direct much cheaper and better service
Hi Parisa,
We’re sorry to hear that you experienced difficulties with your glasses order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team has sent you an update regarding the return status of your order with a store credit as you had requested.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My glasses came as expected. They were genuine and beautiful. My experience with glasses USA has been tremendous.
Great experience working with GlassesUSA! I loved it only took 10 min start to finish.
Thank you so much!
I had issues with only getting one out of two pairs of glasses i ordered but they made it right and immediatley started making new ones and shipped me new ones again at no cost
Site is easy to navigate. It chooses the best discount available at the time.
The entire process was easy with good communication. Would have liked delivery a little more quickly but no real complaints.
Customer service is difficult to navigate because you have to get past the automated to get to a real person. When you find the right person, they are great in helping you find out what is going on.
The glasses I ordered were very affordable and great fit. I liked the "try them on " feature so I could see what they would look like before I made the purchase. I do wish the shipping was a little quicker.
I love the look of this frame (Revel Port Black), but I didn't realize when I bought them that the nose piece isn't adjustable. As a result, they fit a bit loose on the bridge of my nose and there is no way to tighten the fit. I'll just use them at my desk.
Great selection and love the try on option. Good quality frames and lenses with fast shipment.
Very good, easy and took my insurance. Would use again.
I took a while before I received the glasses once received, I sent back the next day for correcting and replacing as of this day I have not received the glasses nor any feedback from your team...next time I will order from the optometrist place of business...I think I will get faster services and updating...I loved the frame but not really satisfied with the service.
Simple to order glasses seem to be of good quality
No complaints
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com