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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Glasses were much better quality that what I thought. They looks great.
Very good experience bought glasses for both of my teenager kids. They liked them very much and used them every day
After the frames I originally selected went out of stock, I submitted an order for my second choice. Three days later I get an email from Glasses USA that says that the glasses are out of stock, despite messages 3 days earlier that they were *already in production*. Something is really wrong with this picture.
Now I get to wait 7-10 days for my refund so that I can get on with this process elsewhere?
I can't wait to take to public forums and consumer agencies to let them know what a horrible experience and how unprofessional my experience has been, and also how disappointing calling glasses USA this morning was. There was absolutely no supervisor and no explanation -- just "too bad."
Awful Awful experience!
I had high hopes, as a friend successfully ordered progressives online, but instant headache. You just can't get the precision needed with progressives without professional measurements being taken.
Hi Carrie,
We’re sorry to hear that you experienced difficulties with your glasses. To ensure that you will receive a pair of glasses that will work well for you, we recommend you verify your PD (Pupillary Distance) as most optometrists do not provide this information on the prescription. You can measure your PD easily by placing a ruler on the bridge of your nose and measuring the distance between your pupils in millimeters. The average PD for an adult is 62mm for distance and 59mm for reading. For more detailed instructions, you can visit our YouTube page at:
https://www.youtube.com/watch?v=WrC290hZN78
It appears that you had selected our free standard shipping which can take from 7 to 10 business days. According to the tracking details, your glasses were delivered well within the timeline.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses showed up broken. I tried to start a chat, cant talk to a real person. So I called went through the whole thing got to the end they asked if I wanted a refund I said yes then they offered me 110% credit for another pair of glasses so I chose that option. Said I would receive an email with instructions on how to redeem. It's been 3 working days no email no nothing. You cannot talk to a real person everything is automated. My glasses showed up BROKE. $367.00 and they have yet to do ANYTHING about it. Disgusted about the situation. Will never order again.
Hi Cody,
We’re sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
The store credit was sent to you on Feb. 21. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
If you have a problem with your order, it is seemingly impossible to get it resolved. And if you have a strong prescription, glassesusa is not a good option. I placed an order and got an email a few days later that the frame I wanted wouldn't work for my prescription and told what to do to pick another. That's fine. Quite good, actually. But... After sending numerous emails to *******@glassesusa.com with no response (and continuing to get emails from them with no acknowledgement of my emails to them) I tried to find a phone number - no luck getting a live agent. So I tried the chat function. The only way I was ever able to reach a real person was to type "cancel order." That got me to a real person (via chat) who SEEMED like she was helping, but the problem was not resolved, and I once again, after more emails, a few days later I had to go to chat and say "cancel order" to get to a live agent again. At this point, every frame I selected that would work with my prescription was "out of stock" (even though still listed as available on the website) and I was left with 6 frames that I did not like (plus an assortment of swim goggles) to choose from. I reluctantly settled for a frame and waited. After several days and checking back to see that the order status had not changed, I went back a third time to try to cancel the order. The chat bot got in a continuous loop. After selecting many paths to try to get through, I took the "I changed my mind" option to get out of the loop at which time a live agent got in the chat to try to get me to come to a conclusion other than canceling the order. After I repeatedly typed "cancel order" she finally sent me the link. (Lesson learned - you can get to the link by typing "cancel" in the search bar on the website)
Hi April,
We're sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Can't get ahold of anyone. The virtual chat is robotic. If you call their number, they send your issue to a text, where it says to email them. Their email says to click here to check on your order or to email them...email you from your email? Sounds legit 👌 🙄
They send you in a viscous circle. Was a huge waste of time. I'll be disputing with my bank.
Hi Karen,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered my prescription lenses on Feb 2nd to which I was super excited, seeing they guarantee a timely delivery (didn't want to wait on target's 10 day shipping) but now it's been forever and I'm struggling here using an old pair of glasses since the last pair I had broke. Never using GlassesUSA again
Hi Adan,
We’re sorry to hear that you are experiencing difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. An update has been sent to you regarding the status of your order.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I was disappointed in the delay of the delivery, but more disappointed in how poorly the glasses fit. The temple arms are flared way out and slip off of my ears. There was no instruction in the paperwork for how to fix this kind of a problem. I would have to weigh about 500 pounds with a fat head for these glasses to fit. I don't understand why you would send out glasses that are that distorted in their shape. I plan to contact customer service about this soon and would be happy to update my feedback based on whatever comes out of those conversations. Thank you, John
Hi John,
We’re sorry to hear that you experienced difficulties with your glasses. Our site does provide information regarding frame adjustments and is available at the following link: https://support.glassesusa.com/hc/en-us/sections/7755643297300-How-to-adjust-your-frames
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Shipping label was printed on time for the estimated ship date when the order was placed. It sat in limbo for many days - the tracking said it wasn't picked up. A week after it was to be ready for shipment it finally left, arriving 10 days after the estimated ship date. If you are going to say an order will be ready for shipment in three business days, then warn people packages are not picked up daily or that shipping is backed up.
The ordering system makes you pick between packages that have no coatings and all the coatings. You can't get clear lenses with just anti reflective coating. The coating option makes the lenses and everything you see yellow. The no coating option allows glare and reflection in your lenses which is extremely annoying. There is no real human to express these concerns to. Their sunglasses are good but their actual clear lense glasses are garbage.
Hi Britton,
We're sorry for any issues you experienced with your glasses thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
First time ordering my own glasses. First time using online. Definitely will think twice next time.
This was a bit difficult because I wanted cheap and beautiful
Shopping for glasses online can be a pain, but the try on feature makes this process a breeze. I absolutely love my new glasses.
I received my glasses quickly and were perfect. The quality is superb
Very quick, frame is sturdy, yet lightweight. Glasses are as per the prescription. Very happy with the expedited service received.
Easy squeezy but took a long time for delivery. The frames look great.; wish I had them sooner.
Ordered glasses and they looked great, but only lasted about seven months. I am a retired grandmother, so there is no rough housing or reasoning for them to break except they were made very cheaply contacted the company, and they offered to reimburse half of my money towards another pair of glasses, but I definitely could not replace my glasses for half the amount so I had to get sunglasses with no bifocal in them and I was actually disappointed with those two. They look like they are sized for children. Lesson learned.
Hi Sharon,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
If you require any assistance, we would be happy to help. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The workmanship was great. I like the frame quality and features. I'm just not in love with how it looks. Oh, well.
Hi Ruth,
It is very important to us that our customers love their new glasses. We're delighted that you love the quality of our eyewear but sorry to hear that you do not like how the glasses look on you. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, we would be happy to help. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerod,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, a global company with facilities worldwide, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
An update with your cancellation status was sent to you on Feb. 21. Our apologies, again, for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com