GlassesUSAReviews 3,816

Ordered in Feb 8, didn't get sent to production Feb 22, delivered in Feb 27. Not a terribly long wait, but maybe seemed a few days longer than I would have expected.

Easy, fast and professional. Quality glasses and nice case. Definitely recommend.

I don't care for the bait and switch of offering frames at significant discount and then not giving that discount.

When placing my order for an in-stock frame and readers, the website estimated 3 days for production. After placing the order, my order page estimated 3 business days. Fine. After the 3rd business day, the order page estimated 6 business days. Okay….fine. On business day 9, it still shows in production. Not okay!

I started trying to reach out to speak to someone, and the phone number gives you automated responses (even though they tout having live agents available from 7:00 AM until Midnight) to use their virtual assistant on their site. I pushed every button on the phone to bypass and reach a live agent, but to no avail. So, after going to the virtual assistant, it took several minutes to get connected to a live agent. Kate Moore was the live agent, and she was very nice, apologetic, and helpful. She's the only bright spot in this ordeal!

I could have ordered from a local Optometrist for less money and received my glasses in 7 Business Days. But, the idea of 2 day shipping (now their website estimates 3-5 business days for express shipping) and 3 production days is why I ultimately chose GlassesUSA. Now, I have to go to my meetings without the $370 glasses that I ordered! I am VERY disappointed and will probably return these regardless of how happy I am with the product.

Difficult to go back and edit order. Why offer more discounts when one has been included? It's confusing to purchaser when total amount goes up instead of being reduced. Websight makes it difficult to return to original order. This was my experience.

I like that they automatically link my UHC benefits to my account so I can see exactly what I'll pay with insurance. I ordered two pair. I received one pair within a week and a half and the other pair took much longer and the quality of the second pair is not great.

Love my new glasses. Transitions only took a small period of time to adjust to.

My original glass was too loose so I asked for exchange and it was easy process and came in promptly.
I would buy from them again

This was my third order with GlassesUSA. The first was good and the second--TERRIBLE leading me to think I'd never do it again. Well, I gave it one more shot and REDEMPTION! All went well and the glasses were good! Glad I tried again!

I purchased a pair of glasses 12/2023. Now on their website, there is no evidence of my order #. It just disappeared. I have the original email, though. Ordered anti-glare, this picture shows, they are not, also paid for their 20/20 coverage, I wasn't informed of a copay, until I needed help with replacement. Not an honest broker.

The glasses are fine, the overall experience was terrible. I needed the glasses and paid for expedited shipping. I was notified on Feb 11 that they were ready to ship. It took another 8 days to actually be shipped and then 3 more days to arrive. I tried to call to find out why they weren't shipping but unless it has been over 2 weeks they will not respond.
In this day and age that is just unacceptable. Hard no from me.

I ordered contacts the first week of January...the system couldn't handle my prescription apparently and so I was sent a handful of automated emails requesting my input. Each went unread from them (apparently) because I would receive an identical email the next day from a different (fake) person. Once I FINALLY got someone on the phone (try asking to speak to someone in Spanish, it gets you a real person) they took care of things. But then I got another series of automated emails asking if I wanted to continue with my order...um, yes please! Called again, spoke to someone in "Spanish" again (actually they speak English, but it's the only way to talk to a real person) and now APPARENTLY my contacts are on the way to me... it's currently Feb 23. This has been nearly a 7 week process. I won't be doing it again. I'm hopeful the correct script gets to me, or else I'm gonna be super unhappy.

Web site was easy. My glasses came on time. Very high quality.

Please review my initial order and the last order sent and NOTE, I've purchased four frames and yet to have received the fourth frame. You owe me approximately $414. Your invoices will verify the same. It's impossible to contact a live person or get this straighten out. Phone and text refer me from one department to another. This is NOT resolved.

I was tentative about buying something as important to daily tasks online like glasses, but I have to admit between the 3D fitting feature and how communicative GlassesUSA has been through the entire process I am very satisfied with my purchase. High quality, professional and clean, even the packaging was handled with care.

Thank you, I think my prescription is wrong. Can I send back my glasses and have the prescription changed. I love the frames.i don't want to change out the frames.