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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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I received two pairs of glasses in one delivery. They were two different prescriptions. I wish that the prescription card enclosed was attached to the glasses. It took me some time to figure out which was which, and I am still not sure i got it right.
Be very patient after your order shows shipped unless you pay for expedited shipping
I received my glasses just yesterday and I am pleased with the frames and the prescription. I am very happy that uploading the prescription was possible as I think that made my glasses precise.
Easy I've ordered another pair but haven't received them yet. So far, I'm very happy.
The title pretty much says it all. Overall it was a good experience. The production time was a little bit longer than they stated. It was initially stated production would be six business days. It ended up being nine business days. But that was offset by very fast shipping. So overall no problems.
The ordering process was easy, however it took longer than I expected to actually receive my glasses. I even paid for faster shipping.
Ordered a pair of sunglasses with prescription lenses that I'm very happy with. The website was full of options, with filters that helped to narrow my choices down to the point where I selected a great pair of Maui Jim's. The process was not difficult at all. My only complaint was that the promotional messages that followed all offered discounts, none of which applied to my eventual purchase.
Bought a pair of RayBans sunglasses and it was really easy to use GlassesUSA. I used my HSA account and will probably buy another pair that are prescription. Great discount codes to save me about $100.
The experience of ordering and delivery was smooth. The frames themselves were not as expected. The frames are described as orange, however, they appear more red than orange.
Hi Stephen,
We are sorry to hear that the color of your glasses did not meet your expectations. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our site does offer a filter for narrowing down the search based on a variety of parameters including color. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Awful, terrible would give zero stars. They give you the complete run around. Cant get information on your order after 5 different chat sessions and 4 phone calls still could not speak to a real human. Awful, Awful, Awful
Hi Isadora,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It appears that you were inquiring about the two separate prescriptions for each respective pair of glasses in your order. The respective prescriptions were uploaded correctly for each pair of glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Fast email communication is highly appreciated. Easy to order. Able to try on frames online
My order has been in production for over three weeks. No updates of any sort. The chat function is a complete joke and a waste of time. I'm wondering if I got Scammed?
Hi Brian,
We're sorry that the timeline to receive your glasses did not meet your expectations and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are nearing completion and should be shipped within two business days.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Much more convenient than an optometrist. Better value as well.
The glasses are fine, and they have the right prescription, however, if I had tried them on in person, I probably would not have gotten the pair I did.
There is something to be said for seeing glasses in person. Going forward I'll most likely go to an actual store to get glasses. Nothing against GlassesUSA, it's just hard to tell what they will really look like on your face.
Too hard to speak with a real person - too much automated response.
Hi Peter,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Dealing with Glassesusa.com was a very frustrating experience. They sent me the wrong glasses, would not accept a return and have no human you can speak with.
Their customer service representatives are nothing more than chat bots who repeat the same question if the bot does not understand your response.
Hi Robert,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that you received the correct glasses as you had ordered. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We see that you have successfully filled out the returns form. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
There is absolutely no customer service to call if you have a problem. Everything is automated. Good Luck
Hi Rick,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Ordered 2 pair of glasses Feb 22nd and paid extra for 5-7 day turnaround to be received. Received email Feb 24th glasses were shipped and DHL tracking number provided and dates of estimated delivery is February 28 or 29th. Today is 29th, and the tracking still shows it has not been picked up from glassesusa. It seems to me that a label was created, and it's sitting somewhere without being scanned. I've chatted with 3 people for status and zero help. This new "we have improved our self service" is ridiculous. I keep getting told "Rest assured your package is on its way. If you have not received your package in 14 days please call again." I didn't pay for 14 day turnaround time. I paid for 5-7 day turnaround time!
I have used Glasses USA 3 times prior with no problems at all. It's been a couple years since, and now I'm regretting that mine and my childs glasses are sitting somewhere not shipped! We need our glasses!
Would like 100% refund for false advertisement. 2 pair of glasses are lost and in limbo!
Hi,
We’re sorry to hear that you are experiencing delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and the tracking details should be updated within two business days. The tracking information is available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Timothy,
We're sorry for any difficulties with your order. The reading glasses are the Ottoto Mancini Brown and the single-vision distance glasses are the Revel Tactics Gunmetal, Gray.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com