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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

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14,119 reviews

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Georgia
1 review
0 helpful votes
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Shades separate lenses
April 14, 2024

I puchased a paid of progressive Ray Bans. I paid extra for thin lenses. I received a cheap paid of wire shades and they sent me lenses separately from shades.

Date of experience: April 3, 2024
James S. — GlassesUSA Rep
over a year old

Hi Cynthia,

We're sorry to hear that your glasses did not meet your expectations. We are an authorized reseller of Ray-Ban eyewear and the frame you received is genuine. We produce the prescription lenses. The additional lenses you received were the original non-prescription set.

Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

Michigan
2 reviews
0 helpful votes
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Just what I expected!
April 14, 2024

Ordering was easy, plenty of styles to choose from and quality was better than expected!

Date of experience: April 3, 2024
Minnesota
1 review
0 helpful votes
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Meh
April 14, 2024

Trying on glasses is useless 1 cannot pick glasses size as well

Date of experience: April 3, 2024
Oklahoma
1 review
0 helpful votes
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Quality glasses
April 14, 2024

My glasses came to me within the estimated time frame. I didn't even need to adjust them. They fit perfectly!
I'm very happy with my glasses! They fit great and they look good on my face.

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Found what I was looking for quickly and now that they've arrived I'm very happy. I've ordered from here more than once and each time have had the same experience. Tracking says it shipped and then gives no update for a week or so, which is frustrating.

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Glasses
April 13, 2024

Delivery was efficient, I like my new glasses. My glasses arrived quickly and were in good condition.

Date of experience: April 3, 2024
Connecticut
1 review
0 helpful votes
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Sunglasses
April 13, 2024

Easy to shop and compare styles, good pricing on sunglasses. It took a little while to receive my order, and I wish the case my sunnies came in was a little more substantial. Otherwise, very happy with the fit and style.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Popped lens
April 13, 2024

Returned glasses due to the right lens sticking out of the frame. Because of this, alignment was way off and wasn't able to see properly. Most likely going to have to find a local optometrist to produce a pair for me 😫

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Great look and even better price
April 13, 2024

I have ordered at least 3 different prescribed eye glasses from here, and they have all been at incredible prices and fit.

Date of experience: April 2, 2024
Kansas
1 review
0 helpful votes
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Perfect Prescription
April 12, 2024

I love my new glasses with Transition lens. 1 Complaint, It didn't even cross my mind that my windshield would block UV rays. The Transitions need the UV to activate. So no sunglasses in the car :(

Date of experience: April 2, 2024
Florida
3 reviews
0 helpful votes
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Fourth Pair
April 11, 2024

Quick & easy shopping!
Only problem this time is I ordered on the first & it took 20 days
To get to me. Frustrated as I had broke my frames & was in dire need
Of them. Never took more than 10 days before!

Date of experience: April 1, 2024
Colorado
1 review
0 helpful votes
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Overall great experience!
April 11, 2024

My order came quickly and I LOVE my new prescription sunglasses. I am glad they have a satisfaction guarantee policy, since I couldn't try them on before ordering. But-- I am even more glad that I didn't even need it! The packaging was very cute, came with a case and some cleaning cloths. Will totally recommend GlassesUSA to my friends & family and will order from here again.

Date of experience: April 1, 2024
Utah
1 review
0 helpful votes
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Wrong everything, frame, lenses, not progressives.

Date of experience: April 1, 2024
James S. — GlassesUSA Rep
over a year old

Hi Diane,

We’re sorry to hear that you experienced difficulties with your glasses order. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

We are reviewing the issue and thank you for bringing it to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

California
1 review
0 helpful votes
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Great safety glasses with correction lens
April 11, 2024
Updated review

Website is good. Many choices, little bit pricy but reasonable.

The only downside is it is still froggy even I chooses anti froggy coat.

Date of experience: March 31, 2024

Website is good
March 11, 2024
Previous review

Website is good. Many choices, little bit pricy but reasonable.

Date of experience: March 10, 2024
Michigan
1 review
0 helpful votes
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Love my glasses. Very satisfied.
April 11, 2024

My daughter helped me through the frame selection & completing the lens specification information. I just received my glasses & I'm very pleased with them. I definitely recommend GlassesUSA for your vision needs.

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Nice frames
April 11, 2024

Good selection. Arrived in great condition, liked how easy it was to browse on the website.

Date of experience: March 31, 2024
California
2 reviews
0 helpful votes
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Great,
April 10, 2024

This was a replacement for a previous order. The glasses are excellent so was the Customer Service. The delivery…, could be improved though, better with UPS than DHL/USPS. But overall not bad.

Date of experience: March 31, 2024
Maryland
1 review
0 helpful votes
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Meh
April 10, 2024

Shopping was fine, although the site doesn't filter/sort properly by glasses measurements. If you need help figuring out where your order is - forget about customer service. You cannot get a human being on the phone. Only AI chat bots or human chats are available. And neither will do anything to assist with finding the exact location of your shipment. I will likely use another service for buying glasses in the future.

Date of experience: March 31, 2024
James S. — GlassesUSA Rep
over a year old

Dear Ruthie,

We're sorry to hear that you experienced difficulties navigating our site. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.

Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions including tracking details.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Virginia
2 reviews
0 helpful votes
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Two weeks good glasses
April 10, 2024

While they do nit as well as I had hoped, the lenses are great

Date of experience: March 31, 2024
Ohio
2 reviews
0 helpful votes
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Excellent prescription fill, perfect quality
April 10, 2024
Updated review

Repeat customer over several years. Every order was exactly as expected.

Date of experience: March 31, 2024

The website narrows searches to exactly what one wants
March 20, 2022
Previous review

The website narrows searches to exactly what one wants. One can find similar frames related to the one selected that makes comparison shopping effortless.

Date of experience: March 20, 2022

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States