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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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My glasses arrived with the frames and lenses that I ordered and in a beautiful emerald cases that looks luxurious even though the frame that I picked were an unbranded. I've been using GlassesUSA since I was in college and now that I'm a working professional I find GlassesUSA still very affordable without sacrificing quality and options.
Always easy to order new glasses! Great service and quality frames and lenses!
Glasses arrived promptly and in protected and good condition. The image of the glasses on the site did look significantly different from the actual glasses. I am happy with the glasses but they were not what I expected based off of the photographed images.
The website works perfectly unlike so many others I tried before! The live try on is very on point. The selection of frames is interesting, wide, from high end to very budget friendly. If you are patient enough you will find your perfect pair. Delivery is quick, trackable, and customer service is great: they dealed with my return fast and efficiently before I was entirely happy with my Persols now. I would try them again in the future.
Everything was great, ordering was simple, shipping was fast.
I searched all of the sites covered by our insurance and Glasses USA had my favorite ones. Delivery was fast and I couldn't be happier with them!
Love Oakley and all the options fir prescription created glasses!
I cannot see with the glasses. The Rx is obviously filled wrong since I've used the Rx before it was fine. That said, I tried to call per the customer service number given and sure enough... no one will talk to you and then you are dropped. I am disappointed with EVERYTHING... the glasses, the service. Will never order via GlassesUSA again. After a week, I did get an e-mail saying how I should return them for credit... all based on my AI interaction with the company. I threw the glasses in the trash and will eat the cost because I do NOT want a credit with GlassesUSA.
It's was okay but I think I'll go in to a eye doctor to get them next time
Hi Elizsbeth,
Thank you for choosing GlassesUSA.com and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Fast & easy website, lots to choose from. Delivered in a timely manner
These people are crooks. My 3 months old glasses simply split the frame while reading in a chair I have attempted to contact them and they won't respond. Junk
Hi Thomas,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
It appears that a warranty store credit was sent to you. If you require further assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Quick service and reasonable price. I would buy another.
Excellent service. Glasses are amazing! Thank you so much!
The shipping time is crazy long, 10 days after it is shipped. What is it coming by mule? I'm still not used to my prescription. I shouldn't still be squinting a few weeks later.
Hi Nicholas,
We’re sorry if you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Good first experience...a little confusing, but next time will be better!
The leg fell off my initial glasses during the week and by the weekend the other leg fell off as well. I went on line that day found the glasses that fit my picture the best and ordered right away. I ordered them on the 7th and received them on the 22nd. I love them and I don't say that very often when it comes to glasses! Light weight on sale, comfortable and stylish! Thank you Glasses USA!
I was a little hesitant to order glasses online but I'm so happy I did. So easy from start to finish. I can't wait to order my next pair!
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that your glasses were produced correctly according to the prescription values you had entered for single-vision distance lenses. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com