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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

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14,119 reviews

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Virginia
1 review
0 helpful votes
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Close but……
April 18, 2024

First time ordering from GlassesUSA… pros… United States based so order arrived in a little over two weeks and didn't get lost in customs 😳. Customer service so far have been friendly and eager to help. Cons…. I ordered Ray Ban sunglasses with progressive lenses and paid the extra $15 for the added darkness and much to my dismay they showed up with clear blue lenses on them, can't even call them sunglasses. On top of lenses the frame felt very cheap so sent them back, disappointed in a $250 pair of sunglasses.

Date of experience: April 8, 2024
North Dakota
1 review
0 helpful votes
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Great service
April 18, 2024

I was able to get my glasses in a timely fashion in perfect condition! I will be ordering from glasses usa again.

Date of experience: April 8, 2024
Alabama
1 review
0 helpful votes
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Very very pleased
April 18, 2024

I ordered a pair of glasses after losing my old pair and used a photo of my prescription and it was within 2 days of Mt order that they were shipped and 3 more till they arrived. After receiving my glasses I immediately put them on and was met with instant shock and excitement, I could see! They were honestly just as good if not better than my last pair. I wish there was an option to change the strength of the blue light lenses, my old pair was extremely strong the lenses were yellow, these are slightly tinted. They do well just would prefer if they were stronger. I got a wonderful deal on these the original price was 300 and some change and after a discount code I was offered I paid 219 and still ended up getting some back in a refund they sent me. Very very pleased, I will definitely be buying a pair of sunglasses in the next coming months. Thank you very much :)

Date of experience: April 7, 2024
Pennsylvania
1 review
0 helpful votes
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Great Value
April 8, 2024

I have purchased many pairs of glasses through GlassesUSA. They are top quality, stylish and priced reasonably. I am a loyal customer and will continue to be. Thanks for a great product and no hassle ordering experience.

Date of experience: April 7, 2024
Ohio
1 review
0 helpful votes
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Finally Got Here!
April 7, 2024

Didnt expect such a long shipping delay with absolutely no updated tracking info. And no live person to take a call

Date of experience: April 7, 2024
Kentucky
1 review
0 helpful votes
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Pricing confusion
April 17, 2024

As soon as I ordered my glasses I was on the mailing list and starting getting constant promotions. I originally thought I got a decent deal. Now I wonder, as I'm seeing substantial discounts in the promos.
This lack of pricing consistency is discomforting.

Date of experience: April 7, 2024
James S. GlassesUSA Rep
over a year old

Hi Tom,

We’re sorry for any confusion regarding our promotional discounts. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.

For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions

We're glad that you did manage to place your order and enjoyed a 15% discount on your lenses.

Thank you for choosing GlassesUSA.com and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

South Carolina
1 review
0 helpful votes
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Order arrived fast
April 16, 2024

The turnaround time on this order was excellent. Glasses are true to prescription.

Date of experience: April 6, 2024
New York
1 review
0 helpful votes
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Great.
April 16, 2024

Convenient, quality, great value. Will definitely order here again.

Date of experience: April 6, 2024
Iowa
1 review
0 helpful votes
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Easy and no stress at all while shopping for glasses.litte bit if problem at my end because i had problem with computer.

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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First time using it
April 15, 2024

First time using it. Very helpful with picking right glasses

Date of experience: April 5, 2024
Kentucky
1 review
0 helpful votes
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Well pleased with my glasses
April 15, 2024

The glasses look great. I'm pleased with the quality and style of the product. I love that I was able to pay online with my HSA card and not have to wait for reimbursement.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Quick shipping and tracking the whole way. Had text alerts and emails sent for every stop made.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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I'll be shopping again
April 15, 2024

Such a great experience! It's nice being able to shop online and have different options/styles

Date of experience: April 4, 2024
Missouri
1 review
0 helpful votes
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Over worried
April 15, 2024

I enjoyed that I could take a picture of my prescription as other places do not. I was kind of upset with the time it took to get here but Easter weekend understand that but the quality is beyond what I expected.

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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I was shopping for a pair of glasses that my daughter could wear for sports. The fit is not tight enough and the feel of the glasses bothers her.

Date of experience: April 4, 2024
New Jersey
2 reviews
0 helpful votes
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Nice glasses, great price!
April 14, 2024

Easy to order and arrived quickly. Good prices on glasses!

Date of experience: April 4, 2024
Virginia
1 review
0 helpful votes
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Great quality products and services that are affordable!

Date of experience: April 4, 2024
Maryland
1 review
0 helpful votes
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Cute, stylish glasses
April 14, 2024

I had a wonderful experience with GlassesUSA. I was actually able to find several frames that I like. It was easy to upload my prescription to their portal. Shipping was relatively quick.

Date of experience: April 4, 2024
Virginia
1 review
0 helpful votes
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Love my BOGO glasses
April 14, 2024

Good experience shopping for my prescriptions, better and easier than finding a place to do this. And I saved money and got a BOGOFREE.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Third pair
April 14, 2024

Just as advertised. Everything was great
Thank you glasses usa

Date of experience: April 3, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States