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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Love my glasses
April 22, 2024

Easy quick delivery good deals. I was pleased with my order. My glasses match my purse and I can see great in them.

Date of experience: April 12, 2024
Georgia
3 reviews
0 helpful votes
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Lightweight and well made
April 22, 2024

Made these progressives and the prescription is perfect!

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Very satisfied with new sunglasses and appreciate the quick production/delivery time.

Date of experience: April 11, 2024
Arizona
1 review
0 helpful votes
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Incorrect prescription
April 22, 2024
Updated review

Would be great if you could shop by the 3 standard numbers. My glasses had the positive instead of the negative numbers.

Date of experience: April 11, 2024

Would be great if you could shop by the 3 standard...
April 1, 2024
Previous review

Would be great if you could shop by the 3 standard numbers

Date of experience: March 21, 2024
Massachusetts
1 review
0 helpful votes
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DONT GO THERE
April 21, 2024

A truly horrible experience. I ordered glasses on Feb 21which were said to take 3 days to produce (plus shipping time). After 10 days with no notification, I was told it would take 3-6 days to produce, All efforts prior to and after that notification were unsuccessful. I tried to get information by email - at multiple suggested addresses, by text and by calling, I was unable to reach anyone or get any information. I wasted hours. They were finally shipped on 3/20 so 27 days after my order. Not helpful when you need the glasses. And when I tried to return them, the online instructions were inaccurate although I was finally able to get a refund. Find another place to shop!

Date of experience: April 11, 2024
James S. — GlassesUSA Rep
over a year old

Hi Rich,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA.com

North Carolina
1 review
0 helpful votes
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Great value, quick delivery!
April 21, 2024

Quick and easy to use. Could order from home, very convenient!

Date of experience: April 11, 2024
Arizona
1 review
0 helpful votes
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Received them but late...
April 21, 2024

I received my glasses but they took a lot longer than promised. This has been my experience with the last few pairs I bought. Instead of 7-10 business days it's taking minimum 3 weeks.

Date of experience: April 11, 2024
Michigan
1 review
0 helpful votes
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I am finding it difficult to shop online for glasses. The color does not come across accurate on the website. The glasses are well made and the prescription is correct. The return process is difficult if you have to return a second time. They give you a new order number when you reorder, but don't show you that number on the website. I had a very hard time being able to chat with a live rep, I never was able to actually talk to someone on the phone. Once I received the second order number I could return the second pair.

Date of experience: April 11, 2024
New York
1 review
0 helpful votes
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New Glasses
April 21, 2024

Fit well and crystal clear vision; the only issue is that it took a bit too long to get them.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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I was satisfied
April 20, 2024
Updated review

. I was able to buy two pairs of glasses. If i went through my regular optomitrist, it would have cost 1.5 times as much for one pair. I was able to use an online coupon as well

Date of experience: April 10, 2024

Quick and convenient
March 30, 2024
Previous review

Quick and convenient

Date of experience: March 20, 2024
North Carolina
1 review
0 helpful votes
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Helpful, suggestions, good quality
April 20, 2024

Great. Glasses are a little smaller than I expected, but still very good

Date of experience: April 10, 2024
South Carolina
1 review
0 helpful votes
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My experience was ok
April 20, 2024

I wasn't satisfied with the glasses I received for the amount of money i paid for them. I was expecting better quality.

Date of experience: April 10, 2024
James S. — GlassesUSA Rep
over a year old

Hi Corey,

We're sorry to hear that your glasses did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.

Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Florida
1 review
0 helpful votes
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Excellent Product and service
April 20, 2024

Was a super easy process of selecting product and service was excellent. Production to delivery was quick. Product was what i expected and wanted. Will be purchasing again.

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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GlassesUSA - NEVER AGAIN!
April 20, 2024
Updated review

Wish I could give zero star! So after 10 months the frame what I purchased by glasses USA is got broken. Tried to reach the customer service but it's a mission impossible. Customer service just not exist. Wrote them email with clear English sentences about my issue and their answer just ridiculous and written by a bot. Of course no answer of my question and solution neither. So here we are a 10 months old pricey Prada frame just broke and glasses USA is unavailable on any services…
Highly not recommend them
Now I understand the negative feedbacks
They are great when you order something but after they just ghosting the customers and their problems. Bravo

Date of experience: April 10, 2024
James S. — GlassesUSA Rep
over a year old

Hi Colett,

We’re sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.

At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.

Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com


Very happy with my new eyeglasses
June 25, 2023
Previous review

Just got my first eyeglasses by glassesUSA and have to say I am super satisfied.
After I read the comments I had ambivalent feelings,
But it's turned out great! This is my best glasses what I ever had!
The purchase and the order was super easy
Was really worried because I need progressive lenses, and previously had bad experience with optical stores, but GlassesUSA made an amazing job!
Thank you guys I'll definitely purchase more

Date of experience: June 24, 2023
Connecticut
1 review
0 helpful votes
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Third paai on this script. Either it did not fit right or have me vertigo this is ok, but took too long. And no updates. I had to go looking for them. I've been get glasses for years on the site never had an issue, even in the pandemic. This might me.my last.

Date of experience: April 10, 2024
James S. — GlassesUSA Rep
over a year old

Hi Chris,

We’re sorry if you experienced any difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.

Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Washington
2 reviews
0 helpful votes
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Delighted
April 20, 2024

Glasses exactly what I ordered my delivery was delayed but when I received my glasses was happy with the order

Date of experience: April 10, 2024
Missouri
1 review
0 helpful votes
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All is Fine
April 19, 2024
Updated review

Easy to use. No problem with a prescription from an optometrist and your ability to read instructions.

Date of experience: April 9, 2024

Very Easy Webpage
March 6, 2024
Previous review

Very Easy Webpage

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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Thanks
April 19, 2024

Good, I always appreciate ordering glasses for a reasonable price

Date of experience: April 9, 2024
Virginia
1 review
0 helpful votes
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SATISFIED CUSTOMER
April 19, 2024

Very satisfied with my purchase. Shipping was fast. Only con is the lens feel a bit cheap.

Date of experience: April 9, 2024
Louisiana
1 review
0 helpful votes
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Fast, easy and correct!
April 18, 2024

Great selection, price and fast delivery! I'm already looking to purchase another pair from GlassesUSA. Thanks again
Troy

Date of experience: April 8, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States