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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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It was a good experience, easy to navigate website, easy to input customizations, recieved my order within the time period i was provided with.
I paid extra for express delivery for my glasses so it could arrive in 3-5 days, since my glasses were broken and I needed new ones asap. The delivery ended up taking around 9 days, which was more than double the expected amount of delivery time. I paid extra for a service that was not completed.
I'm enjoying my prescription sunglasses in less than two weeks after ordering.
I bought a pair of Coach prescription sunglasses
Everything was pretty easy & fast. Got my sunglasses within 2 weeks. Great experience
The progressive lenses are too disorienting and I am not sure they were made correctly. I have confirmed the prescription is correct in your records. I primarily wear glasses as readers and the progressive lenses are not so good for this purpose.
Hi Vic,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses and prices are fine. Paid extra for 3-5 Business days because I will be gone for 7 monhs. Been sitting at DHL for over 7 days. No way to talk to a human to see what holdup is. Do not pay extra for fast delivey.
Hi David,
We’re sorry to hear that you experienced a delivery delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and en route to you. The tracking details should be updated within 48 hours. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Due to having double vision, I have an unusual prescription with includes a "prism" attribute.
The all-metal frames, Colossus Gunmetal Black, are sturdy and attractive. The prescription is accurate and corrects my vision. The large frame size is the best fit I have had.
I purchased a RayBan glasses with my prescription and the product came out nicely.
Glasses and frames were very nicely produced; good quality. Packaged very well and contained a protective case and lens cleaning cloths.
Easy to use, however the glasses don't look good on me even though I tried them on virtually.
Good value, but horrible delivery service and customer support. Uses a std. Progressive calculation which is not appropriate for how I wear my glasses. They do not explain this very well. They rely on a chatbot for support. You end up in a repeat loop of the same questions. Took six time to get to what I believe was a human on the other end of the keyboard.
Biggest issue is their delivery. Yes, I could have paid for expedited service, but why. Five days AFTER the glasses shipped per the tracking, did I receive an actual update from the shipper, USPS, that the product was actually moving. Then received 3 days later. Total of 18 days from order to received!
Hi Charlie,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Very easy to navigate I just thought I would get a discount or buy one get one
Satisfied with my new glasses, it is a great purchase that I gave a great discount and beautiful design
I love the selection of Ray-Bans that are affordable thanks to this website.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miranda,
We’re sorry to hear that the shipping timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com