GlassesUSAReviews 3,816

During the last 3 months I purchased a pair of prescription glasses this is the second time doing business with this company, as with the first pair they broke but I did get two years out of the first pair so I figured I would try them again, after three months the glasses started to get weak on the arm and noticing a lens that didn't seem to fit in the frame right turning glasses over and they seemed tweaked one arm in the air on a flat surface they are crooked, so after three months they broke at the arm and fell off my head, not to say it left me with no glasses that day, but calling them and explaining to them my dis - satisfaction with this pair it wasn't expected that I would get anywear with customer service, I was surprised to get a e mail from them offering a new pair with any frames and the same options as ordered before no matter what the cost, so must say that although earlier review was may be necessary but worked out and must be revised asmy glasses arrive today, so A plus to them,

I would like to inform you of my bad experience with this company. I bought a Rayban sunglasses with multifocal lenses. The lenses were of poor quality and I returned my glasses. When I went to request the return I was offered the amount paid plus 10% if I opted to buy another glasses in the company. I accepted and returned the glasses. After more than 5 days I did not receive authorization to use the credit again and I went to the chat to ask why the delay. The clerk said she should wait up to 5 working days. Not satisfied with this term I decided to cancel my purchase and request the refund of the amount paid on my credit card. First she did not want to do it and after I insisted a lot she decided to do and said that the credit would be done in up to 30 business days. Therefore, here is a great warning to anyone who is buying from this company. The return is not made that easy. You need to have patience with the support so that they solve your problem and the company is not true in the information published at the time of purchase. Great advice for new customers, DO NOT BUY THIS COMPANY, MAKE VALUE FOR YOUR MONEY.

I am so disappointed that I blindly ordered from GlassesUSA without first reading the reviews about this company. I surely would not have made that mistake if I invested some time to find out what kind of a scam they are before placing my order. It seems that all of the 1 star reviews here resonate with my case. Charges placed on my credit card and a month later one of the two pairs I ordered is still missing. Customer service can't get in touch with the Production and Sales Departments in over four weeks? What kind of a company is not able to get in touch with a department within the company for such a long period of time. I am filing reports with the appropriate consumer protection companies.

Forgive this long review, but necessary to cover all the mistakes made PLEASE READ if you plan to order from GlassesUSA
Horribly disorganized and disjointed company(s?):

First, my order took much longer than I've ever experienced for RX glasses (locally or otherwise) weeks!

The very day I ordered, I had just received a huge discount coupon from Glasses USA by email, discounting an entire pair of glasses, but when I entered this coupon code I was informed that it was an invalid coupon and could only get a discount on "upgrades" on the lenses (NOT stated on the original coupon), so the frames were FULL MANUFACTURER RETAIL PRICE (highest possible price, as I discovered later most all other online sellers were cheaper).

When I received my RX sunglasses (WEEKS later), they were as dark as welders goggles unable to see anything other than objects sun was falling directly on otherwise, total black-out and did not fit well (even after virtual try-on). There is nothing on the order form or ANYWHERE on the their website indicating the option that GlassesUSA sunglasses can be produced in lower % tint.

I returned them for store credit, willing to give them another chance on standard clear RX glasses. I stated plainly by email, then later by telephone to a human rep, that I did not want this original pair, I wanted store credit.
Several days after they received my returned glasses (I tracked the my return), I still had no acknowledgment of store credit, so I called and was told that it would take a few more days to get this, as the facility was in another state and detached from the order and call center facility.
A day later, I received an email stating that they were RE-MANUFACTURING the ORIGINAL ORDER and needed to know the % of tint I wanted!
AGAIN, I gave them another chance (stupidly) and reminded them I had asked for STORE CREDIT and did not want the original order.

ANOTHER full day later, I received an email from GlassesUSA stating that the REFUND (not store credit) I had requested was being processed! WHAT?!

OMG & Good Riddance! Beware!

I realized when placing the order that there was something wrong because they were supposed to be 2 identical pairs of glasses and one looked different. I called same day I ordered them but was told nothing could be done until I got the order number. But by the time they gave me a number it was past the 2 week deadline. I didn't realize the number was nearly invisibly printed on the box, on a crease, no one explained. They won't take the faulty pair back. They told me to photograph the faulty pair and I did but it was a waste of time, they still would not take them back.

Foolish me, I didn't research the company first. Advertisement indicated that glasses would be done in 10 days, and the price was good. Got me! I ordered glasses on 9/9/2018 and received an email right away indicating they had received it. On the 17th I received an email that said the glasses had completed the 5 stripe quality assurance testing and was in transit to the "sorting facility". (In hind sight, I'm not sure what that means) I would receive a tracking number in 1-2 days. The 19th came and no number. I called and spoke to someone with an accent, not sure what it was. I was told the glasses had been shipped and that I would receive a tracking number in 1-2 days. On the 22nd I called again, and again spoke to a female with an accent, to say I had not received a tracking number. I could hear other women in the background also with the same accent. I was told that this time that my complaint would be sent to a service rep and I would be contacted shortly. I received an email within minutes, just as I had with my other call, that my complaint had been forward to the "appropriate department" for review and that they would contact me if any other information was needed. I've not received my glasses, nor a call from anyone. Will be contacting Better Business Bureau

If I could leave a negative review I would. I ordered my prescription sunglasses and sent them my prescription. When I finally got my sunglasses, they were the completely wrong prescription. I overnighted them back to them to redo. Six weeks later, I still do not have my correct sunglasses. I have sent 27 copies of my prescription and they keep saying they dont have it even though they respond to the email. I have asked for my money back since they offer a 100% money back guarantee and I can't get that. So now I have no product and we are out almost $200. Do not do business with this company.

As I sit here typing this review, with my OLD glasses on and arms not long enough to make sure I'm spelling correctly. I ordered glasses the 3rd week of August and I STILL don't have them OR a valid tracking number. Customer service is worthless as tits on a bull.
1). Take will HAPPILY take your $.
2). Provide you with a non-existent tracking number. It ships DHL to USPS and they cannot provide a tracking number for the first shipment to DHL. REALLY?
3). We've provided you with a confirmation email, a tracking number now just wait for your package.
4). I've traveled the globe and spoken with customer service in the Philippines, India, and God knows where else. Everyone is dumber than a box of rocks!

I ordered two pairs. Then I went online and found negative reviews. Well, they showed up when they said they would. They are good quality. Very nice glasses. Prescription was correct. So I ordered some for my husband.

Really nice! Great glasses! Better selection than Costco! Stylish!

My newest glasses, ordered through my optometrist, fell apart a few months ago when I simply pushed them up on my nose. Being 3 years old they were out of warranty, but I had to have major surgery last year putting me behind. My next newest, I had donated to the Lions Club so couldn't see well enough through my old ones to order online although I had a new prescription. I called the Customer Service toll free number at GlassesUSA, spoke with a lady named Carl, and her patience with me was commendable. I had NEVER ordered glasses online before, but she was honest and told me delivery may take several weeks. They kept in touch with me via email from production, to sending my glasses to their inspection center, to sending my USPS tracking number. Of course from there, I contacted the USPS who kept me posted right up until delivery within a surprising 4 week. I figured I'd have to adjust the glasses to fit, of course. I cried tears of joy and thanked God when they fit right out of the box! How? God is great. Yes I prayed before ordering instead of checking reviews, but some very qualified people made my glasses exactly to the prescription given in the frames I picked. But how they fit my crooked ears perfectly is the mystery or, I prefer to think miracle.

I placed an order on 8/22/18, was notified it shipped 8/31/18. Tracking number never worked. I chatted with customer service via chat. I called numerous times. Everyone was friendly. Incompetent, controlling, and friendly Filipinos. They all talk in circles. They are all researching my order. The ordernis is in transit to usps. It takes 7-10 days to deliver, that's weekdays (it was been 10 weekdays since the order shipped' as of 9/14/8.). The lies are ridiculous. Now they blame hurricane Florence which was not an issue until 9/13/18 for the US east coast. It's a crazy racket. Do not waste your money or energy. Oh, and by the way, they will NOT put a supervisor on the phone with you. You are stonewalled at every turn. My credit card took care of me. I've written the Attorney General as well. It's not in my nature to make a fuss like this, but the lack of integrity, that I won't take or leave for others to have to endure.

There are fake positive reviews online that you can't comment on or leave your own review.

Be warned.

I ordered glasses on August 9,2018. They were shipped from Thailand via UPS. The UPS shipment was apparently lost. UPS says they can only report results of an investigation to the sender (GlassesUSA) and GlassesUSA says they have no report from UPS on September 14. GlassesUSA refuses to refund my purchase and continues to refuse to do anything to resolve the matter definitively. I have attempted to speak to a Supervisor in customer service. Refused several times but got through (they said) and got the same story. I am filing complaints with BBB, Texas Attorney General's Fraud Office, and the FTC. Since this is an Israeli-owned company apparently, will also file complaints with authorities in Israel.

I have been given, at last count, four different stories regarding the status of my eye glasses. After ordering the glasses 4weeks ago and being charged at that time, they now refuse to cancel the order and refund the money I was charged. I have been provided a USPS tracking number but the USPS have NO record of ever receiving this parcel. Glasses USA claim the parcel is in route to the Post Office but I know it does not take two weeks to deliver a parcel to the USPS. Separately, I was told my parcel was part of a "larger consolidation of parcels experiencing a delay " and despite a promised update I never heard back from their customer service. (Another week wasted) Now, the latest story is that they cannot cancel the order because they "already shipped it." One lie after another. Luckily I used AMEX and they will be providing a full credit to me and have launched a "fraud" investigation into Glasses USA based on the paper trail I provided. This company is a total fraud. Save yourself the inevitable aggravation and disappointment and find another option.