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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

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Tennessee
2 reviews
0 helpful votes
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I made a good choice
June 13, 2024

The lens and frames surpassed my expectations. I'm happy with my decision to go with GlassesUSA and will likely continue to do business with them.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Great glasses but slow delivery
June 13, 2024

It took a long time for them to get out of the making processes.

Date of experience: June 3, 2024
Hawaii
1 review
0 helpful votes
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Happy Customer 👍
June 13, 2024

When I received my order I was excited to try them on to see how they fit and how seeing through them would be. Fits like a charm they're light, the nose piece fits great glasses don't slide down, and the frame is real sturdy not like my other pair Oakleys that are kind of flimsy. And of course the price plus the discount Awesome Happily Satisfied.

Date of experience: June 3, 2024
Louisiana
1 review
0 helpful votes
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Easy, Efficient, Quick!
June 13, 2024

This is my second time ordering prescription glasses from GlassesUSA. I was pleased with the first order and am equally as pleased with the second. I am certain that there will be a third!

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Delayed order
June 13, 2024

Due to a catalog error, my order was vastly delayed. I was promised it would be resolved quickly, but it took weeks.

Date of experience: June 3, 2024
James S. GlassesUSA Rep
over a year old

Hi Peter,

We're sorry to hear that the timeline to receive your glasses did not meet your expectations. Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Georgia
2 reviews
0 helpful votes
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Misleading Advertisement
June 13, 2024

I puchased designer shades because I thought I would have the glass as well as the frame name. You need to put that on your page. That is very misleading.

Date of experience: June 3, 2024
James S. GlassesUSA Rep
over a year old

Hi Cynthia,

Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Pennsylvania
1 review
0 helpful votes
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Easy experience
June 13, 2024

Nice pair of glasses fair pricing quick delivery. I would buy here again. Had no issues.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Got the glasses I wanted
June 13, 2024

Choosing and ordering glasses was great. The delivery took longer then expected but when I reached out to customer service they checked in on it and made sure it went through

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Purchase at your own risk
June 13, 2024

If I pay for 40% thinner lenses, why are my lenses still thick?. Not happy with what I paid for at all

Date of experience: June 3, 2024
James S. GlassesUSA Rep
over a year old

Hi Mieara,

The lenses are thinner than had you selected the standard index according to the very high strength of your prescription. Meanwhile, it is important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.

Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Connecticut
1 review
0 helpful votes
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I am having trouble focusing on close up and I will prob have to get a nose pad as the glasses slip a bit.

Date of experience: June 1, 2024
Ohio
1 review
0 helpful votes
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My style
June 10, 2024

Always easy, quick too and they always have my style! 10/10 recommend to a friend.

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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Awesome frames
June 9, 2024

Had a decent time scrolling trying to find which frames fit me, & ended up very satisfied with them when they arrived.

Date of experience: May 30, 2024
Minnesota
1 review
0 helpful votes
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Not as happy as the first time
June 9, 2024

The first time I ordered through Glasses USA, I loved my single vision prescription glasses. However, this time with my progressive lens, I can't seemed to see correctly. I think the frames are maybe too big? Or maybe the focal points where not set high enough on the frames? At any rate, I'm not very happy with this new prescription.

Date of experience: May 30, 2024
James S. GlassesUSA Rep
over a year old

Hi Sharon,

It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Oregon
1 review
0 helpful votes
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Easy to order
June 8, 2024

The order process was helpful and the glasses came quick and with no damage

Date of experience: May 29, 2024
California
2 reviews
0 helpful votes
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I paid for glasses I never received and despite several attempts to contact the company and even speaking to a service agent who said they would look into it…nothing has happened
Very frustrated especially since my husband had no issues with his order
Wish I could find help

Date of experience: May 29, 2024
James S. GlassesUSA Rep
over a year old

Hi Neeta,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

We are reviewing the status of your order and will update you as quickly as possible.

Our apologies for any inconvenience and thank you for your patience.

Yours truly,
GlassesUSA.com

Florida
1 review
0 helpful votes
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This is why I LOVE GlassesUSA!
June 8, 2024

The entire shopping experience is super smooth! On top of that, you guys always have the best deals with additional discounts that makes everything even better!

Date of experience: May 29, 2024
Florida
1 review
0 helpful votes
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I ordered twice from glasses, USA,

Both times serious problems, but the worst part was trying to contact them

Their virtual assistant is totally useless, can't answer anything

Forget calling, they don't have any humans working there

Emailing and messaging her also worthless, as they never return any calls or messages

Shipping has taken at least two weeks

The glasses are mediocre quality, otherwise the experience was wonderful

Date of experience: May 29, 2024
James S. GlassesUSA Rep
over a year old

Hi Chuck,

Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Illinois
1 review
0 helpful votes
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Large selection & easy ordering
June 8, 2024

It's a challenge for me to find frames that work with my small & narrow face. GlassesUSA has a nice selection of smaller frames that are also stylish.

Date of experience: May 28, 2024
Pennsylvania
1 review
0 helpful votes
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Great place to buy glasses
June 7, 2024

You made it easy to order on line! Liked being able to try them on, you explained what everything meant.

Date of experience: May 28, 2024
Iowa
1 review
0 helpful votes
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Pleasantly surprised!
June 7, 2024

I had been hesitant to order prescription sunglasses online but so glad I did! Easy to order! Love my new shades! 😎

Date of experience: May 28, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States