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GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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The lens and frames surpassed my expectations. I'm happy with my decision to go with GlassesUSA and will likely continue to do business with them.
It took a long time for them to get out of the making processes.
When I received my order I was excited to try them on to see how they fit and how seeing through them would be. Fits like a charm they're light, the nose piece fits great glasses don't slide down, and the frame is real sturdy not like my other pair Oakleys that are kind of flimsy. And of course the price plus the discount Awesome Happily Satisfied.
This is my second time ordering prescription glasses from GlassesUSA. I was pleased with the first order and am equally as pleased with the second. I am certain that there will be a third!
Due to a catalog error, my order was vastly delayed. I was promised it would be resolved quickly, but it took weeks.
I puchased designer shades because I thought I would have the glass as well as the frame name. You need to put that on your page. That is very misleading.
Hi Cynthia,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
Nice pair of glasses fair pricing quick delivery. I would buy here again. Had no issues.
Choosing and ordering glasses was great. The delivery took longer then expected but when I reached out to customer service they checked in on it and made sure it went through
If I pay for 40% thinner lenses, why are my lenses still thick?. Not happy with what I paid for at all
Hi Mieara,
The lenses are thinner than had you selected the standard index according to the very high strength of your prescription. Meanwhile, it is important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
Had a decent time scrolling trying to find which frames fit me, & ended up very satisfied with them when they arrived.
The first time I ordered through Glasses USA, I loved my single vision prescription glasses. However, this time with my progressive lens, I can't seemed to see correctly. I think the frames are maybe too big? Or maybe the focal points where not set high enough on the frames? At any rate, I'm not very happy with this new prescription.
Hi Sharon,
It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
The order process was helpful and the glasses came quick and with no damage
I paid for glasses I never received and despite several attempts to contact the company and even speaking to a service agent who said they would look into it…nothing has happened
Very frustrated especially since my husband had no issues with his order
Wish I could find help
Hi Neeta,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
The entire shopping experience is super smooth! On top of that, you guys always have the best deals with additional discounts that makes everything even better!
I ordered twice from glasses, USA,
Both times serious problems, but the worst part was trying to contact them
Their virtual assistant is totally useless, can't answer anything
Forget calling, they don't have any humans working there
Emailing and messaging her also worthless, as they never return any calls or messages
Shipping has taken at least two weeks
The glasses are mediocre quality, otherwise the experience was wonderful
Hi Chuck,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
It's a challenge for me to find frames that work with my small & narrow face. GlassesUSA has a nice selection of smaller frames that are also stylish.
You made it easy to order on line! Liked being able to try them on, you explained what everything meant.
I had been hesitant to order prescription sunglasses online but so glad I did! Easy to order! Love my new shades! 😎
Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.
Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.
Answer: Because they're dishonest. They stole $193 from me in store credit
Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.
Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.
Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!
Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.
Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.
Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.
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Hi Peter,
We're sorry to hear that the timeline to receive your glasses did not meet your expectations. Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com