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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Ordering was quick and easy. They have a huge selection with an even bigger price selection. They turn around was quick, and everything was as advertised. I will be using them again for my glasses purchase.
I do have a stronger prescription, so while frames are affordable, in the past it's been difficult for me to find lenses that are affordable. The special deals that glassesUSA has regularly has made having my glasses made such a difference.
Easy to order, fast ship, very happy. I will be ordering my next pair here again.
I was disappointed that I paid extra for thin lenses and my lenses were SO thick. I've not ever had this happen before. Thankfully I was able to return and get my $$ back.
Like my frames and ordering was simple. Overall very pleased
Glasses fit perfect, are of high quality and were received faster than estimated delivery date. Everything you could want!
It was good, but the bifocal is way to low, I have to strain my eyes looking down to read
I bought this pair of glasses to replace the pair I bought in January, which broke for no reason. Even though you gave me a discount, you should have replaced the frame no charge.
Hi Scott,
We're sorry to hear that you experienced difficulties with your glasses. A warranty store credit was emailed to you on Apr. 30 after we had received a picture of your damaged glasses. If you require further assistance, our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Delivery took a long time. Paid for expedited shipping but could never find out when glasses actually shipped? I guess that's so you can get out of the 1-3 days shipping that came by regular post office mail.
Hi AJ,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
First, I contacted GlassesUSA for a warranty claim on glasses purchased last summer. They could not replace the broken glasses, but offered me 25% off. I reluctantly accepted and ordered a different pair. The glasses arrived with non-prescription lenses, not as ordered, and I immediately requested a return/exchange. It's now 2+ weeks later and I haven't received a return label or bar code to take them to a Happy Returns location. I've contacted customer service more than once to ask again, but you can only talk to bots. I want my money back so I can order the glasses I desperately need -- from somewhere else.
Hi Becky,
We're sorry to hear that you experienced difficulties with your order. It appears that when you placed the order, you selected non-prescription lenses and the glasses were produced accordingly. A return shipping label was sent to you on May 29. If you require further assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
These glasses are nice and thick, giving them a solid feel/ They don't feel like they'll break easily. I got the purple ones and they're super pretty! This is the only place I go for my glasses anymore
Needed help with a return and there is no way to talk to a person.
Hi,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It appears that a shipping label was sent to you on May 3. If you require any assistance, we would be happy to help.
Yours truly,
GlassesUSA.com
Very well went onto website and then they were here from mailbox
Just reading glasses, but they are prescription and work great. Ordering was pretty easy and great communication. Shipping was a little slow.
The frames are cool looking and the lenses work amazing. The delivery was fast as well
Hi Daniel,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
The glasses are beautiful and they came much less expensive than going to the vision works or target optical even. They're affordable, durable and stylish. I got the coating s that cost a bit extra but help with preventing scratches and smudges. I think it's a noticable difference since I've ordered with and without from glasses usa over the years.
I ordered prescription sunglasses. One week after the order, I was contacted they were out of stock and for me to pick another frame. I was told that for the inconvenience they would expedite my order for free and that I would get a refund of the difference in price. Neither one happened, my order took 4 weeks to be delivered and I never received the price difference.
Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. The new frame that you had selected to replace the original frame was more expensive. Your order was sent by expedited shipping. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Wanted prescription sunglasses for my husband. He picked a frame - we sent in scrip & that was it. Such an easy process and he loves the new glasses.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jon,
It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. We can produce the lenses according to your desired reading segment height.
If you require further assistance, our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com