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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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I ordered sunglasses. The default setting for darkening was 75% but there was really no help to determine if that was enough or too much. I live in the desert; with guidance I would have ordered darker lenses.
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I have made three orders, each one better than the last. Very pleased with the care, attention to my request, and use of my prescription.
It was a great experience with entering the perscription to picking the frames. Fast delivery and a great product.
I was supposed to receive a refund for the expedited shipping I paid.
Both orders were late. I didn't have them in time for my trip
I received my order and everything was fine, than a few weeks later one of the nose pads broke off. I received a repair kit, maybe this was fine for some people. But I suffer with Parkinson disease, it's hard to hold the small tools. So I wear the glasses with the broken nose pad.
Easy to use, loved the live try on capability. It was my first time using Glasses USA and everything went well. My tracking did not update, but the order arrived on time regardless. Thanks!
The site give a good variety of options for glasses. This was my first time ordering from a website instead of my eye doctor's office & the process was easy.
Lenses have a swirl of darker color right in the center of my vision.
Hi Wendy,
It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team has sent you further information. If you require additional assistance, our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My only concern was that I had to contact customer service when my glasses where delayed and it wasn't the other way around.
Hopefully you get the right perscription
First time using GlassesUSA. I found the exact model of frames I was looking for and uploaded my lens prescription easily. Shipping only took a little more than one week. Overall, very happy with my purchase.
Had great selections, and the site was very easy to navigate and enter all my information in! I ordered and received exactly what I have been looking for at a much more affordable price than the storefront options. Will definitely shop here again!
Easy order process, arrived in a timely manner, and the products are great.
Hi John,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Great and easy shopping experience but the shipping takes way too long! I just wish there was a better expedited option for shipping. My dad is blind in one eye so he breaks his glasses frequently. Sometimes we just need a quick solution that we can't get from GlassesUSA.
The glasses are nice! They are a little loose on the face, but overall.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
We're sorry to hear that the timeline to receive your glasses did not meet your expectations. Your refund was issued and a refund confirmation was sent to you.
If you require further assistance, our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com