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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Ordered on May 18 did not get till June 7th it doesn't seem any less expensive than local and definitely took longer
Ok getting pricy like every thing else
I still in need to know how works Solos glasses…. I try but don't work is dead the supposed sound….
Hi Rosa,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses USA is a great company to do business with. I have used them before and I go back with them because they are helpful and easy to business with. Most important, they have always produced great glasses for me.
Glasses wrong…returned for store credit…glasses delivered back to GlassesUSA May 13…still no refund!
Hi Andrew,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had entered the incorrect axis value for the left eye according to the prescription that you had uploaded on a previous order. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. Our Customer Care Team has sent you an update regarding the status of your order.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I have submitted a return for this order. I didn't request blue/light lenses for my 2.5 year old. So I have had to return this order.
Hi C N.,
We’re sorry to hear that you experienced difficulties with your daughter's order. It is very important to us that our customers love their new glasses. While it appears that the glasses were not produced with blue light lenses, all orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Easy to use, love the try on feature, user friendly, love the glasses
It was not the easist thing I have ever done.' Had probelms with the uploading my perscription.
Had to be sent 3 times
Also have my Eye Dr check the lens against my perscription and found the lens were not made to my prescription exactly, but Dr suggested keep them and if they bothered me any more he would have them remade at his office.
Price was good with my eye care plan
Hi Davis,
We're sorry if you encountered any difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Yep.
Ordered what I wanted. Got it quickly. Enough selection I found what I wanted.
I did do a review on Email, I did not have this form. The service has been great. I was able to take my time and think of the purchase.
I have never had to give the prescription data; I hope I got it right.
Ordering was fine, but refunds/returns or talking to a human is a nightmare.
I ordered two smart glasses (their brand, Revel Tune), one arrived dead on arrival, the other one died after 4months. The chat button is a robot and not robust.
They have an email address on their site, I emailed that and got a response saying that the email isn't monitored, wtf.
Getting a response is super slow.
I just can't get a human. I tried calling once and couldn't get through to someone.
I paid for a 2 year warranty but after 4 months I tried to return and the website is saying I can't return which makes no sense.
I would NOT buy from them again based on the issues I'm having.
I really like the smart glasses but it sucks to pay soo much for them and they don't work and GlassesUsa has such sucky customer service.
Hi Christy,
We’re sorry to hear that you experienced difficulties with your glasses and Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our Customer Care Team has sent you an update regarding the status of your orders. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered the wrong size and have returned the glasses. I want the same style, just in a Large instead of a Medium. When you return a pair of glasses, the site gives you options like "get a full refund, get a store credit, or change the style". It doesn't say anything about returning the glasses for the same style, just in a different size. And forget trying to get a live person on the phone!
Hi Blair,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our frames are available in the sizes listed on our website. Not every frame is available in more than one size.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My original order for a pair of glasses and a pair of sunglasses was placed over 3 months ago. The glasses arrived perfect but the sunglasses arrived with scratched frames. I sent them back for a replacement.
The replacement frames took over 3 weeks to receive and they arrived damaged as well. I had to send them back to be replaced for a second time.
Again the replacement took over 3 weeks to receive. They arrived damaged AGAIN! In fact they weren't even packed properly. They were only in the soft glasses case in a bubble wrap mailer, not even in a box.
Now I am trying to just return them for a refund because I'm over it. I have reached out to customer service 3 times since I received the third pair of damaged frames. Each time they said they will be sending a return label but I have not yet received one.
I have never been treated so poorly by a company and made to feel like I'm doing something wrong.
I am now going to call customer service for the fourth time to see why I have not received a return label for the damaged sunglasses.
GlassesUSA needs to do better.
Hi Mitch,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Our Customer Care Team has sent you an update regarding the status of your order.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The first pair of glasses I got one was great and the other one had the wrong prescription. I contacted customer service and they remade the glasses for me and this time they work great.
Prompt customer service, great help from Caleb, good prices and big selection. My frames production was delayed due to an issue beyond the control of GlassesUSA, but after I received them I was quite happy! I appreciated that the original non-prescription lenses were sent along so that when I get a new pair (updated prescription) in the future, I can pop the lenses back in and continue to use the glasses with contacts--nice touch!
Prompt customer service, great help from Caleb, good prices and big selection.
Terrible customer service, no real person. They dragged my order so my prescription expired. I can't buy it from anyone else now and no money returned. Gave me store credit. I am not buying anything from you. Messed up just whole order and my experience. Terrible you guys should do better
Hi Shakhlo,
We’re sorry to hear that you experienced difficulties with your order. It appears that the contact lenses that you ordered do not match the product on your prescription. As per current eyewear regulations, no retailer is able to provide you with a product that you are not prescribed. Our Customer Care Team has sent you an email regarding the status of your order.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The glasses are to specifications and arrived quickly! Easy ordering process.
The customer service rep helped me through my order however I didn't get my prescription attached and I ended up with non-prescription sunglasses, that is not what I wanted. I was told I would get an email with the request for a copy of the prescription but I never received the request. Kind of disappointed.
Hi Stephanie,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Our Customer Care Team has sent you an email with the returns form link. Information regarding prescriptions is available at the following link: https://support.glassesusa.com/hc/en-us
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
All good until shipping they forgot to add my apt # I was afraid they would never show up but they did! I'm a happy customer.
I am very happy with the Prada frames I ordered. They fit my face perfectly and I receive lots of compliments on them.
I was in the market for new sun glasses and found a deal through Glasses USA. The sun glasses I got are a great product and I've been enjoying the.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
We're sorry to hear that the timeline to receive your glasses did not meet your expectations. Our apologies for any inconvenience.
At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
Yours truly,
GlassesUSA.com