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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

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Virginia
1 review
0 helpful votes
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Nice glasses
June 7, 2024

Nice sun glasses and would order again. Fast shipping and delivery

Date of experience: May 28, 2024
Florida
1 review
0 helpful votes
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Already did 4 orders, to give the try, First order was process and ship quickly, but the last 3 i waited 16 days for the order to get to my house. And most of the other orders take around 7 to 10 days.

Date of experience: May 27, 2024
James S. — GlassesUSA Rep
over a year old

Hi Ramon,

We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.

As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Minnesota
1 review
0 helpful votes
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Easy to order.
June 6, 2024

I appreciated the speed of ordering, the only hitch was that SPH was labeled differently on my prescription, but that was easily cleared up.

Date of experience: May 27, 2024
Ohio
1 review
0 helpful votes
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:)
June 6, 2024

The process seemed quick for what was needed to be done. I got the glasses with no issues.

Date of experience: May 27, 2024
Guam
1 review
0 helpful votes
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Awsome
June 6, 2024

First was really fast second not as fast but glasses are great

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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I used the sizing guide to place this order for my daughter's glasses. They are incredibly big for her face and the arms stick out ridiculously far from the back of her head. The arms also rub her ears raw.

Date of experience: May 26, 2024
James S. — GlassesUSA Rep
over a year old

Hi Brit,

It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Utah
1 review
0 helpful votes
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Not what I expected...or wanted
June 6, 2024

The frames seem like they're decent, but I didn't get this set for the frames. I got it to have a driving pair with magnetic sunglasses and night driving attachments. Neither of the magnetic attachments sit flush with the frame. They stand off the frame about a half centimeter at the midpoint, warping my vision. They also don't hold onto the frame very well. A small bump and they fall off. Not good for any sort of use.

Date of experience: May 26, 2024
James S. — GlassesUSA Rep
over a year old

Hi Austin,

It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

California
1 review
0 helpful votes
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Perfect experience!
June 5, 2024

Seamless shopping experience, they came out perfect. Love my new glasses!

Date of experience: May 25, 2024
Massachusetts
1 review
0 helpful votes
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Pricey but great.
June 4, 2024

Prices are higher than I would like for the selections available. But otherwise I am very happy with the service and my Eyewear.

Date of experience: May 25, 2024
Texas
1 review
0 helpful votes
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In love with my new glasses
June 4, 2024

Easy to navigate through the pages. Easy check out. When they arrived, they fit perfect to the specifications. First time buyer, and I will be returning.

Date of experience: May 24, 2024
Virginia
2 reviews
0 helpful votes
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Great experience except...
June 3, 2024
Updated review

Easy to go through the process and got the glasses. The temples were adjusted for a giant head. I have bought glasses in the past and had 0 adjustments. These temple were bent outward in order to fit a bear or a gorilla.

Date of experience: May 24, 2024

Easy to go through the process
May 13, 2024
Previous review

Easy to go through the process

Date of experience: May 3, 2024
Illinois
1 review
0 helpful votes
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Satisfied
June 3, 2024

This was my first time ordering from GlassesUSA. I have had a very positive experience. I even returned to the site and ordered a year's worth of contacts. The deals made my contacts very affordable.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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Great customer service
June 3, 2024

Easy to order, I had an issue with the address and their customer service was very kind and helpful in correcting

Date of experience: May 24, 2024
Mayotte
2 reviews
0 helpful votes
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So stylish
June 2, 2024

Glasses came in quickly. They are clear and perfectly made, and came with a velvet case with a beautiful cleaning cloth. I recommend them.

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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Perfect glasses,Perfect Price
June 2, 2024

I accidentley sat down on my old pair of glassesd So I needed a new pair. While surfing around on the internet, I came across Glasses Usa. After brosing your selection, I found the new pair that Iwanted at a very reasonable price! I have since recieved those glasses and am very happy with them.l

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Great experiance
June 2, 2024

Very easy. I had ZERO problems. I have ordered from them before and had the same experience. All positive.

Date of experience: May 22, 2024
Colorado
2 reviews
0 helpful votes
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When They are Good - They are Great!
June 2, 2024
Updated review

Ordering is easy and I love the styles. I have ordered 5 pair over the last 3 years. What I have learned is the craftsmanship is uneven. The sunglasses I ordered most recently were excellent. They also were the most expensive due to the type of lenses, etc. That was fine, they were worth it. Other pairs I have ordered always come with loose arms -- even if it is the same frame. They fall apart - the little glass fixing kit was pretty useless. It is honestly too much work to be sending glasses back and forth so the glasses that break end up in the trash -- those are less expensive. It would be great if the quality in the same frames was consistent. A 100.00 pair is much less "sturdy" than the 200.00 pair.

Date of experience: May 22, 2024
James S. — GlassesUSA Rep
over a year old

Hi Jennie,

It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA.com


Now that I finally have the style, right fit, pinned...
May 11, 2024
Previous review

Now that I finally have the style, right fit, pinned down! Excellent!

Date of experience: May 1, 2024
North Carolina
1 review
0 helpful votes
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Glasses were perfect
June 2, 2024

Better than I expected! I could not be happier with the ease of the process of ordering to the delivery.

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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Costa sunglasses
June 1, 2024

Great choice of Costa del mar sunglasses. Prescription was on point.

Date of experience: May 22, 2024
NL
2 reviews
0 helpful votes
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Easy
June 1, 2024

No problems. Easy outline of the instructions.
Good selection.

Date of experience: May 22, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States