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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Bought glasses, frames were very flimsy and poor quality.
We know use GlassesUSA for the whole family. Everyone is happy with the choices available and the quality of the glasses.
Glasses are nice. However, the shipping portion needs to improve. If you are using USPS as delivery method, ship the glasses with USPS all the way. If there was almost a week with no updates with expedited shipping, I cannot imagine with free shipping.
Hi Anthony,
We're sorry if you experienced any delivery issues with your glasses. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I should have gotten the Ray-Ban frames. Not happy with the generic type I bought.
Hi Gregory,
It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
My order has been "in production" since May 8. Since I plan to leave shortly for a trip and don't want my glasses to end up in a mailbox for a week or so, I have called customer service over and over again to ask about a possible delivery time. Instead of a person, I am constantly referred to "chat"; and since my question falls outside the very narrow parameters of "chat", I'm instructed to leave my phone number for someone to call me. When I do so, I'm informed my number - which I have had for 30 years - is not a valid number. I am a senior citizen and veteran and use a landline which is more reliable than a mobile device in case of an emergency. Nor do I text because of arthritis in my fingers. I have also sent several emails to customer service only to have them reply that "...this email is not actively monitored", and refer me once again to "chat". The only conclusion I can draw from this is that they have set up their automated services in such a way that they just don't want to be bothered with customers, especially older ones lacking current techno skills, any more than they absolutely have to be.
Hi Hugh,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses were delivered on May 22 and within the timeline.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Easy to choose and order. These were for my husband and he loved them. Second pair I have bought from GlassesUSA.
I ordered safety goggles to wear under my dirt bike helmet and got exactly what I ordered. Prescription seems dead on and the goggles seem high quality and durable. Will be ordering another goggle, but without the head strap this time.
I spent over $500 on two pairs of prescription glasses. One of the pair arrived in a case that was destroyed. This happened at their facility. Someone literally placed a destroyed case into the glasses box (which was pristine) and then into the shipping box. This is what they think of their customers. When I asked for a replacement case, with images, they said they didn't have anymore. Do they really expect me to believe that?_______________
Hi
Order #****
We received an update from our Production team that we don't have any spare Versace cases.
We do apologize for any inconvenience.
If you have any questions, feel free to contact us. We're available daily by phone from 7 am to midnight EST at *******186. We are also readily accessible at your fingertips with the launch of our new mobile app. IPhone users can download it here! Additionally, you can check out our Help Center and get instant answers to the most common questions.
Best,
Mathew James
Customer Care Team
Hi Jason,
We're sorry to hear that you received a damaged frame case. Thank you for your feedback. An update was sent to you on May 26 from our Customer Care Returns Team.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses were great, just needed different lenses. I didn't like the transition lenses on one pair that I ordered. I contacted to start a return and the process was very easy. I just didn't receive clear instructions on if they would be refunded and I need to reorder with different lenses or if they would automatically exchange the glasses with different lenses.
Yea, terrible customer service. I purchased a pair and they were too small. I sent them back and ordered a different pair. They arrived with the wrong prescription and went back again. This time the frames were out of stock and I had to settle for a different pair. When they finally arrived, the reading part of the lenses (progressives) was so far down that I can't read with them. They are now refusing to fix them because I had already sent them back twice! Now I have a $400 pair of glasses that are useless to me!
Hi Brumor,
We’re sorry to hear that you experienced difficulties with your glasses. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
A replacement order is in production with the reading segment raised as requested. The order confirmation was sent to you.
Yours truly,
GlassesUSA.com
Easy process, exactly what I asked for. Unfortunately they're too small so I'm about to find out if the exchange policy is as easy
Smooth clean ordering came quicker than expected. Will order again when need too
🤙🏽🤙🏽🤙🏽
Excelente producto, de muy buena calidad y los lentes quedaron perfectos
I hate these glasses. They look terrible and don't fit well. Couldn't be more disappointed with my purchase. Feel like I got ripped off by your company.
Hi P F.,,
All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
Original order was received within 2 weeks, there was a manufacturing defect on the frame and a scratch on the lens. Return was received and no update was given for almost 2 weeks. You're only option is the talk to the chat bot who said shrug, we're really busy. Return is in process now. Let's hope someone actually inspects this pair before they ship.
Hi Timothy,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Great prices and quality with outstanding customer service is what keeps bringing me back to GlassesUSA.
Great glasses, great quality, great people. I would definitely recommend to family and friends.
First time buying with your company and it was fine
I changed the glasses via automated online chat and they actually got it all correct. The glasses were exactly what my daughter wanted
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicholas,
It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com