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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Received the glasses. Left lens had a distortion in the middle of the lens. I like the look of the frames. They're Oakley clear frames, but don't appear to be anywhere near the quality I paid for the glasses. Other than the Oakley logo on them, they seem no different in material than an inexpensive pair of safety glasses.
Efficiently done at a good price.
I will come back for more later.
Pleased with my new glasses. Nice fit. Quality lenses.
Good experience! Wish the glasses would have arrived sooner, but the quality is very good and I will buy more glasses from you!
Quality glasses for a great price. However, I paid for expedited delivery of 3-5 business days. The delivery took 12 business days and I dided get an email from them until the 9th day saying it was delayed.
Once my wife got her prescription, I went online and shopped from the many choices offered. I found some Versace frames, input the lens info and done! Glasses arrived in Versace packaging with a case and two cleaning cloths. Very happy with my purchase. My wife loves her glasses and she sees very well with them.
Paid for expedited shipping and still waited 10 days. Watched it sit at a facility for 3 days without moving
Hi Jill,
We’re sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
Fast service and shipping. Matched my prescription and order add-ons perfectly
The shopping experience is always good but it is hard to say flawless when you cannot really see and touch the product. The Warby Parker method is a little better but the glasses options are not as good.
Selection is great, try on is easy, price is fantastic, and service can't be beat
Great experience except they didn't fit. They fell off my face. I had to go to a Lens Crafters to have them make adjustments
It was quick and awesome! Got to apply two different codes to my order so only paid half of what I was supposed to.
I have used Glasses USA before and have never had a problem. Their website is easy to navigate. They keep you updated on when the glasses are in the process of being made and when they are shipped. I would definitely use them again.
Customer service really on point and speedy with all issues I had and I am enjoying all 3 pair of my new glasses.
I am unable to pinpoint why I don't care for these bifocals. I spend a little time each day trying to acclimate to them, but haven't yet reached that point (after 3 weeks.)
The turnaround time seemed excessive, and updates were few and far between.
Hi Pat,
All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
GLASSES WERE WRONG TYPE THAT REP I SPOKE TO PRIOR SAID MY LAST ORDER WAS, POOR QUALITY SUNGLASSES PRESCRIPTION AND MIRROR COATING
Hi Deane,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
One pair of glasses I received was huge. When putting them on they didn't even touch my head. The frame in front was fine but then the arms splayed out 3 plus inches. The fact that I ordered them, paid for them, and then was responsible for returning them and paying for shipping is ridiculous. Why do I get more work, when they sent me crap?
Hi Kim,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. A pre-paid return shipping label is provided when filling out the returns form.
Our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jordan,
We’re sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com