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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Well it should have taken 3 to 5 days i paid for that that is not what happed
Best place to shop nothing much to say I love u guys
The product came in on time, great quality. Very pleased.
I love the service but the coupons you offer aren't really straight forward. ( multi150)
Ordered my sunglass paid and uploaded prescription. 3 and a half weeks later I got an email saying the frame I chose was out of stock. Then i was instructed to pick a different frame and share my cart in an email attachment. So I did as instructed, and received a email saying my cart was empty, even though if you clicked on the shared link it went exactly to my very much full cart. Well after 2 months of this cat and mouse I finally got my glasses. I'm enjoying them but the circus I had to go through was a bit disappointing.
Ordering from them is so simple. You load your prescription, pick out your frames and your lenses and it's done. It's about half the price you would pay at the Eye Doctor's
This was a vey awesome experience. Glasses fit perfectly and prescription lenses were spot on! Two thumbs up!
Glasses came in, but had to follow up by chat since there is no human to speak with. Canceled a previous order due to an unexplained delay on Glassesusa part and did not receive explanation. Keep in mind, 14 days to cancel. If you have anxiety, pray.
Hi,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Just don't order. They are not transparent about shipping times and charge extra for 3-5 days and don't get delivered for 2 weeks + (I'm still waiting) and they don't give any reason or updates.
Hi L F.,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
According to the tracking details, your glasses were delivered on May 13.
If you require further assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Very easy to use the app, wide variety of brands and frames, the prices are very affordable and it is easy to give you a prescription
The glasses are amazing and I'm enjoying the frames. Unfortunately these took way longer than I was told and the lens aren't genuine Oakley which is disappointing. Probably won't order again for these reasons.
Hi Shawn,
GlassesUSA.com is an authorized reseller of Oakley eyewear. The glasses you received were genuine.
We're glad that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I can see completely clearly. The extra items I chose to have added to the great experience. Well done!
Good selection. Just takes a month to receive customer support couldn't get my order completed any sooner
Hi Earl,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Easy to use and a great value. The selection is great. I was kept up to date on the status of my order and the glasses are excellent.
It was the best one I've ever had I love my glasses thanks so much
Glasses arrived with a slightly bent frame. Tried to speak with someone through automated live chat but only got standard bot questions, could not really discuss my situation with anyone. Tried calling the phone number but never actually able to talk to anyone
Hi Steve,
We’re sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Good service, had no issues, no place to order progressive lenses
100% perfect. You get what you order and the glasses are high quality.
Return was easy and fast, received my replacement glasses in a week. Will buy from this company again
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicholas,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Our apologies for any inconvenience and we're glad that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com