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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 12th among Eyeglasses sites.
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The glasses did come quickly. However. They came in a soft case that wasn't going to protect anything. The prescription was waaaaay off. I returned them which was a bit of a hassle. They tried really hard to avoid having to give me a refund with a number of offers with store credit. I had to work with a stinking robot instead of a real person. I did get the refund but it was a little more complicated than it should be. The only way I could find to do it was through the virtual chat. They say they take insurance which they do but you have to do all the leg work and print out all the forms and get them filled out. A huge hassle you can avoid at a physical store.
I purchased a second round of contacts early, December 28th, to use the expense for 2023. I opened the box when I needed the new contacts, April 30th, only to find that the company sent me the WRONG PRESCRIPTION! There return policy is 60 days so because I TRUSTED THIS COMPANY TO SEND ME THE CORRECT ITEMS I am now out of pocket $200 and have contacts I can't use! BUYER BEWARE AND DOUBLE CHECK YOUR ORDER! Do not trust reliable service from this company.
Hi Leslie,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
I have sent you a separate email asking for additional information for us to review your request. Rest assured we will help you out regarding this issue.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Great selection of frames. Easy checkout. Nice to have my prescription saved for easy ordering.
I ordered two pairs of glass on March 21,2024. Today is May 8,2024. I have still not received my glasses.
To be fair, 1/2 of my original order did arrive within two weeks. The prescription was wrong (input incorrectly), So I initiated an exchange. I return the glasses immediately after receiving them on April 7. I have not received any Updates on the status of the exchanged items.
Their entire customer service system is automated with AI. The exchange ticket number that was issued to me is unable in their system. When I input the original order number, the system simply lets me know that I've initiated an exchange, but gives me no further information. There is nothing in the system that tells you how to communicate with a human being.
I have attempted to get updates through their AI telephone, online chat system for at least 6 weeks.
Today, April 8, Was the first time I was able to get a customer care person on the phone, Only for them to tell me I had to wait 24 to 48 hours to get an update on an order that I placed two months ago.
Take away: Their customer care system is completely automated and clearly has tremendous gaps.
Also, there's no sense of urgency. After more than two months of waiting, their only response was wait a little longer.
If I didn't need glasses immediately, I would cancel this order and get a refund.
I will never order glasses from this company again. And I will do everything in my power to prevent others from doing The same to avoid the level of frustration I am experiencing.
Hi Clarence,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We already received your returned item and processed a new order # 104676121 this order is currently in production with the correct prescription value. As for the other pair of glasses which is the Calvin Klein CK21711 Blue, Tortoise, instead of canceling these glasses we just updated the prescription with the correct values and sent it back to production for processing.
Also, I forgot to mention on the call that I have updated the shipping to express so that you will receive the glasses as soon as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
The process to choose and buy a pair of glasses was quick. I have to wear them for a while to see if they were worth it. I also believe I ordered two types of the same frame, one with blue tinted lenses and one without but I think they sent both with blue tints. Not sure if this is a plus or not yet.
I was very skeptical about ordering something as important as my glasses online. I was pleasantly surprised at how well the process worked and the quality of the glasses I received. I will definitely be ordering again.
I have oder from GlassesUsa a number of times and have always been satisfied
I paid for the 5 day delivery, and it took roughly two weeks or so to come in.
Hi Dalton,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
It shows that the glasses were not delivered to you on time. Therefore, will process a partial refund of the shipping cost you paid. We will send you a separate email for your reference.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Got my glasses exactly as described. The production quality was excellent and took much less time than I expected. Would definitely recommend.
It took a little longer to receive my sunglasses, but I was updated on the delay with apologies. They fit well, the script is correct, good tint for Florida. I'm very happy with my purchase.
Good strong quality and nice looking. I can see perfectly clear and they came quickly
I was not happy with the quality of my glasses for what I paid. It's made of all plastic, looks and feels very cheap. Will not buy from usa glasses again!
Hi Marse,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
I have reviewed your order and it shows that the material you chose for this frame was plastic. Note that we have different frame materials which are available on our website.
You can choose from the link below on different types of materials under Ray-ban:
https://www.glassesusa.com/mens-eyeglasses?p=1&framematerial=1,3,408,402&brand=36
To start the return process please click on the link below and fill out the RMA form.
https://www.glassesusa.com/rma
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Viewing the frames and selecting them along with my prescription was a snap. I don't now why it took over 2 weeks for production. I never got any updates as to why my order was held up for so long.
Hi Alan,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
As we craft your glasses, we inspect our work to ensure the integrity of both your lenses and your frames. We take this very seriously, but sometimes, things happen that can be beyond our control. We’ve made sure that we have processes in place to catch these issues so that we send you a finished product that we know you’ll love and that we’re proud to have crafted for you.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Viewing the frames and selecting them along with my prescription was a snap.
I love how simple it is to order my glasses! I get the same pair every 2 years with updated prescription. Love it!
Either pair was not was I was expecting.
I contacted customer service for an exchange/refund and have not recieved the shipoping label yet.
One pair was too big for mt face and the other pair was way too wide and fall off my face.
I did one and am trying get this resolved, I thought the price was good.
Thank you
Hi Lorie,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We understand, that you are having a hard time getting the return shipping label for the order that you want to return. No worries I have sent you a separate email with the attached shipping label for you to process the return of the glasses for store credit.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Price was affordable and when received glasses it really surprised me for such quality, style and look.
Thanks
Term and conditions to purchase deeply gets into persons intimate financial business, without any need to get into it.
I started the return process but cannot get a return label or code. I keep getting returned to the beginning with the comment "return initiated"
Hi Nancy,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We understand, that you are having a hard time getting the return shipping label for the order that you want to return. No worries I have sent you a separate email with the attached shipping label for you to process the return of the glasses for store credit.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Ordered my first pair of glasses from here…. The processing time was quick. Although I purchased what I guess is considered a "premium" brand being Prada… my glasses came in a broken box with no cleaning cloth. So I had to purchase one.
Hi Eliana,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We have requested a new glasses case along with cleaning cloth from our Production team. We will get in touch with you via email if we need further information.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I apparently made a mistake in the ordering process. They took the glasses back and replaced them with what I intended to order the first time. Excellent business ethic.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kyle,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, with the refund process which took longer than expected and for that, we do apologize.
We work with several insurance companies for both “In-Network” and “Out of Network” purchasing options. For out-network process unfortunately we can only provide all the needed documents and you will be the one who will process this to your insurance provider.
Thank you for your feedback. Recently, we improved our self-service so it’s easier for customers to access it 24/7. We will make sure to improve this process so that our customers will have a better experience with Glassesusa.com
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com