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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 12th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

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14,119 reviews

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Pennsylvania
1 review
0 helpful votes
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Shipping
May 16, 2024
Updated review

Overall I had a good experience but I paid for rush shipping and it was not delivered in the 3-5 days I paid extra for. I know the order was delayed until I could get a measurement but when I did, it wasn't here then within the 3-5 days that I paid extra for.

Date of experience: May 6, 2024

Shipping
May 16, 2024
Previous review

Overall I had a good experience but I paid for rush shipping and it was not delivered in the 3-5 days I paid extra for. I know the order was delayed until I could get a measurement but when I did, it wasn't here then within the 3-5 days that I paid extra for.

Date of experience: May 6, 2024
Louisiana
2 reviews
0 helpful votes
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Good
May 16, 2024

The site sells quality name brand at a fair price. No complaints. Thanks!

Date of experience: May 6, 2024
Georgia
1 review
0 helpful votes
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My glasses look great
May 16, 2024

My order arrived timely, the glasses look and fit great! Happy to have a new prescription and be able to see better, thanks!

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Very cute.
May 16, 2024

My glasses turned out very cute. The quality is very good at a good price, much less than my eye doctor. Would definitely buy from here again.

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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Excellent
May 15, 2024

My second time I've purchased from them. Wonderful glasses. This time I ordered a pair with a wider vision. It changed not only my vision field, but also reinvented my personal look as a Celebrity Booking Agent. I highly recommend!

Date of experience: May 5, 2024
New Jersey
1 review
0 helpful votes
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Wiley-X Climb
May 15, 2024

My new Wiley-X Climb prescription sunglasses are very high-quality frames, and the lenses are great. The prescription is very good also. My biggest complaint is these frames were described as being a large fit on the website, but they are very tight on my face, and I wouldn't say I have an overly large head. I wish there was a way to open them up a bit for a better overall fit. I guess that's the risk of buying online.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Easy to shop, fast service
May 15, 2024

Easier than falling off a log I think! No appointments, no pressure, lots of choices.

Date of experience: May 5, 2024
Texas
2 reviews
0 helpful votes
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It was easy fast got them in really like them couldn't see far away not sure it was me or them so I returned them for exchange

Date of experience: May 4, 2024
Bangladesh
1 review
0 helpful votes
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Could have arrived earlier
May 15, 2024

Item took while to deliver. I am outside of the country I can't even try them on now before the return policy expires.

Date of experience: May 4, 2024
James S. — GlassesUSA Rep
over a year old

Hi Naimul,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

No worries we will take note of this concern of yours and will make sure to honor your return request if the glasses will not work for you.

If you have any questions, feel free to contact us. We’re available daily by phone from 7 am to midnight EST at 1-844-244-1186. We are also readily accessible at your fingertips with the launch of our new mobile app. IPhone users can download it here! Additionally, you can check out our Help Center and get instant answers to the most common questions.

Our apologies for any inconvenience and thank you for your patience.

Yours truly,
GlassesUSA.com

New York
1 review
0 helpful votes
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Great prescription sunglasses.
May 15, 2024

I ordered a pair of AO prescription sunglasses. They arrived pretty much when expected. They look very good and the prescription is perfect.
Much better than the pair of RayBans I ordered that had the prescription all screwed up.
Over all I am very satisfied. I do wish they had sent the original lenses that the glasses came with. I did pay for them after all.
The RayBans were sent along with the original non prescription lenses in a cloth bag.

Date of experience: May 4, 2024
Florida
4 reviews
0 helpful votes
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Great Quality & Style
May 14, 2024

Easy method of applying vision benefits. Unfortunate out of stock item though.

Date of experience: May 4, 2024
New York
3 reviews
0 helpful votes
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Need to return
May 14, 2024

I received my glasses oin a timely manner but need to return. Can't reach anyone. The glasses are not my prescription and cannot use. Please help

Date of experience: May 4, 2024
James S. — GlassesUSA Rep
over a year old

Hi Kari,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

We understand that you would like to return the glasses. No worries we can help you with that I sent you a separate email with the details needed regarding your return request.

Kindly reply to the email with the needed information for us to further assist you.

Our apologies for any inconvenience and thank you for your patience.

Yours truly,
GlassesUSA.com

New York
1 review
0 helpful votes
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Script glasses
May 14, 2024

Didnt know that the UV protection gave them a yellow tint, wanted clear. But other than that great glasses

Date of experience: May 4, 2024
Illinois
1 review
0 helpful votes
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Amazing quality
May 14, 2024

These are my 5th pair in 5 years. I will forever order from here. Quality and affordability is the reason for choosing glasses USA/

Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
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Buying experience
May 13, 2024

What took me the longest was searching for my size. It took me a long time to find where I could custom size based on my past purchases in other places.

Date of experience: May 3, 2024
Massachusetts
1 review
0 helpful votes
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New prescription = new glasses
May 13, 2024

Each pair I've purchased has been great so I keep coming back!

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Great service
May 12, 2024

I had a great experience shopping for my glasses. The glasses look great and the delivery was on time. The customer service was great.

Date of experience: May 2, 2024
North Carolina
1 review
0 helpful votes
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I appreciate the products that y'all offer and the range of prescriptions accepted. I liked that I was emailed when someone I ordered was not available and I was able to pick something else instead of my order being canceled. I love what I ordered and will definitely be ordering from GlassesUSA again.

Date of experience: May 1, 2024
West Virginia
1 review
0 helpful votes
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Ordering was very easy. The shipping was VERY slow. It took 12 days to get them after being told they were shipped.

Date of experience: April 30, 2024
Pennsylvania
1 review
0 helpful votes
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Very Slow Production Speeds
May 10, 2024

I had to wait like two to three weeks which is way more than the advertised production time GlassesUSA has advertised. It took so long to the point where I had to ask customer service. Please improve your production speeds! Other than that, the product is great and the quality is okay.

Date of experience: April 29, 2024
James S. — GlassesUSA Rep
over a year old

Hi Wa Fai,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

As we craft your glasses, we inspect our work to ensure the integrity of both your lenses and your frames. We take this very seriously, but sometimes, things happen that can be beyond our control. We’ve made sure that we have processes in place to catch these issues so that we send you a finished product that we know you’ll love and that we’re proud to have crafted for you.

Thank you for your patience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States