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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Easy ordering and delivered fast! Price was great too. Perfect birthday gift.
Nice selection of designer frames for a discounted rate. What every american needs.
Lots to see but the pages jump around on me a bit so I have to keep circling back.
This is the only way to buy glasses!
Whole process effortless……even for 65 year old.
Browse styles, follow instructions on app,
Order and glasses show up in about a week
Excellent job on my progressive sunglasses. Quick delivery
Wonderful experience, arrived in perfect time,ready for ordering another pair,just in case.
I've ordered multiple times and I have been greatly satisfied.
Ordered glasses with misleading turn around time, took excessively long to receive but was led to believe it would be 7-10 days but it took over 3 weeks
Hi William,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
As we craft your glasses, we inspect our work to ensure the integrity of both your lenses and your frames. We take this very seriously, but sometimes, things happen that can be beyond our control. We’ve made sure that we have processes in place to catch these issues so that we send you a finished product that we know you’ll love and that we’re proud to have crafted for you.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
So very happy with my purchase! This is my second order will make another purchase in the future.
I really wanted the brown and gold glasses, but they only had that color available in a size small and I needed a medium. I decided to get the tortoise pink/gold since it was the closest color, and I absolutely love them! I was a little nervous at first since there were no review pictures for this color, but I'm so glad I chose to get them. I got them about a week after ordering!
Easy to use and fair prices. I love the try-on feature to see how the glasses will look.
The craftsmanship is excellent and beautiful.
A perfect fit for my face and age.
I ordered the wrong prescription on one of my glasses and I spoke to customer service, and they immediately took care of me and was able to be happy with my replacement pair. Glasses came out exactly how I ordered them with the
The email advertisements and coupon offers gave me the impression that Glasses USA would save me considerable money compared to another popular website that I have used 4 times prior. I wear progressives, so that immediately brought the price up (that's understandable). Then adding scratch protection, lens options, warranty option revealed a price that was in the very same range. The glasses are fine, but the savings is not there.
Hi Neil,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We sent you a separate email to discuss the coupon that you have used on the order. We see that we can still offer you the best coupon on your order so that you can save more money on your first order from us.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaclyn,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We offer multiple lens index options:
Standard 1.5 Lenses: Made out of CR-39 plastic. Are available for free on all of our lens packages. Recommended for weak-to-moderate prescriptions (+/- 1.75).
Polycarbonate 1.59 Lenses: The most impact-resistant lenses for eyeglasses. They are 22% thinner than standard lenses and are recommended for children and sports, as well as prescriptions of +/- 4.00.
1.6 Index Lenses: High-index lenses are up to 25% thinner than standard lenses. Recommended for prescriptions of -4.00 to +3.00.
1.67 Index Lenses: Super thin lenses; are the ideal choice for strong prescriptions to keep things light & thin. Recommended for prescriptions of -8.00 to +6.00.
1.74 Index Lenses: Our ultra-thin lenses, are recommended for anything beyond. Available by contacting our Customer Care team after placing an order and depending on prescription eligibility.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com