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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Great company to order from. Quality always and quick shipping so the process has been relatively pain free.
Lag when going to payment method at checkout, continues to circle or load or something not sure what happened.had to reroute myself back to checkout.
My replacement glasses arrived as expected, in record time, with a couple extras I didn't expect. Great service super fast delivery! A+A+A+A+A+A+A+
Bought 2 pairs of bifocals. Both arrived within 2 weeks with cases and cleaning clothes. Well packaged and good quality.
My first pair of SANTANA frame glasses started to split apart. After had them sit 11 months.
I contacted GlassesUSA and my glasses were made again and it cost me half of what I originally paid.
Nice frame everything I expected except they are to tight and my right lens already came out once
I chose my glasses from a wide assortment of brands and designed the lenses according to my requirements. The glasses I received were exactly as I expected. I would be happier if a more expeditious delivery vender was used for the basic option. The glasses sat for 3 days without moving after they were shipped. I wasn't in a rush, but...
Best,
Kirk
It was very easy to order, but it was not 5-10 days
Easy shopping experience, glasses were great quality and I love the way they fit and look on me. This is the first time I've ordered glasses online without trying them on first and I'm actually very pleased with my purchase.
Nice styles - easy site to work with - great prices
Next time - I will check the size for the face since they are slightly big and slip
I have probably purchased 6 pair of glasses from this company. Every single pair has arrived in short order and has been perfect.
But THIS pair is my all time favorite. I'll probably order an identical back up.
I gave this review 2 stars because I do like the quality of glasses I received. However, the customer service is the worst that I have ever dealt with. You cannot talk to an actual person and they just want you to continue to chat with the AI. I tried emailing them and received an email back that stated they do not monitor their email, so I am not sure why they have one. Good glasses, the absolute worst customer service.
Don't pay for expedited shipping because you get it when you get it no matter what.
Very disappointed that I was unable to apply my gift card. Tried contacting, only could do it by texting. Could not talk to anyone.
I love the fact that you can try them on online. Cool! Love them
The Costas I ordered might as well have been justified safety glasses. There was nothing about them that made them SUNglasses. I have requested a refund and am still waiting for that for two weeks now.
Hi Amanda,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We've checked regarding your request for a refund on the order and it shows that the refund was already processed last April 24,2024.
Please note it may take up to 7-10 business days for the refund to be processed, once the returned glasses arrive at our facility.
Thank you for your patience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Thank you for your feedback. Recently, we improved our self-service so it’s easier for customers to access everything they need 24/7. We saw that you didn't like the quality of the glasses you received note that you can return them and have them exchanged with a different frame.
We sent you a separate email with the return process so that we can process your request.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com