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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

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Georgia
1 review
0 helpful votes
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Always reliable
May 7, 2024

As always, excellent selection and service. I've advised my family to use USA glasses.

Date of experience: April 24, 2024
Colorado
1 review
0 helpful votes
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Shipping was terrible. Recieved an email that said my product had shipped. Carrier did not receive for 7 days. I paid fir priority shipping. Once the carrier got them I had them in 3 days. Will think again before ordering

Date of experience: April 23, 2024
James S. GlassesUSA Rep
over a year old

Hi Tammy,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

Upon careful review of your request, we have decided to process a partial refund on the shipping cost. To compensate for the 2 days delay of your delivery.

Kindly check your email with the details of the partial refund.

Thank you for your patience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Georgia
1 review
0 helpful votes
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Outstanding Glasses
May 7, 2024

I ordered the Revel Dwayne Silver Titanium glasses. Fit is perfect for me! Have not once had any issues with these glasses - perfect right out of the box. Crystal clear vision, lenses clean very easy (I have all the treatments available from you) and rain drops glide ride off. Love the Transitions. So very pleased!

Date of experience: April 23, 2024
Washington
1 review
0 helpful votes
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This is the second time I've ordered from GlassesUSA, the first time was great! This time I ordered 2 pairs of reading glasses one of which was supposed to come with magnetic clip on lenses so the could also be sunglasses. I did not receive the clip on lenses. I had to continue to type customer service into the AI support chat and finally got a live person. They said they would ship the clip on lenses for my glasses. It's week 2 I have still received nothing, haven't been contacted with shipping info like they said I would be. Disappointed that my order didn't arrive correctly. Will most likely try to order glasses elsewhere next time.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Glasses were great and at a great price as well for designer frames. Had no issues and was delivered on time.

Date of experience: April 22, 2024
Florida
1 review
0 helpful votes
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It was great.
May 7, 2024

The glasses were well made and fit my prescription as presented. Thank you.

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Review
May 7, 2024

The order was placed on 4/1/24. We received one email explaining that the order was delayed due to circumstances beyond their control. The order was received on 4/22/24.

Date of experience: April 22, 2024
James S. GlassesUSA Rep
over a year old

Hi,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

Thank you for your patience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

New York
1 review
0 helpful votes
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Excellent service, fast shipping. Always happy with their glasses

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Nice glasses
May 2, 2024

Nice glasses fit good it's very light comfortable and that exactly how I expected.

Date of experience: April 21, 2024
Ohio
2 reviews
0 helpful votes
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Quick and easy
May 1, 2024

Ordering glasses from GlassesUSA is quick and easy. You can order a pair or multiple pairs and have them delivered to your house in a week.

Date of experience: April 21, 2024
Texas
1 review
0 helpful votes
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The return policy is great. Just could not figure out how to ipdate the prescription.

Date of experience: April 21, 2024
James S. GlassesUSA Rep
over a year old

Hi Mary,

Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Yours truly,
GlassesUSA.com

Texas
1 review
0 helpful votes
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VERY SATISFIED
May 1, 2024
Updated review

The glasses are beautiful and fit perfect and the scrip is correct. You had extra special fast delivery within 1 wk. I'm glad I decided to try you again because my last experience was terrible. 5 Stars

Date of experience: April 21, 2024

Slow checkout with PayPal
April 10, 2024
Previous review

Slow checkout with PayPal - your coupon item kept coming up when I got a better deal with another coupon There was a rice discrepancy.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Limited Sizes
May 1, 2024

I was frustrated that most of the frames I really liked were only available in one size.

Date of experience: April 20, 2024
Idaho
1 review
0 helpful votes
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Meh
May 1, 2024

Trying to speak with anyone concerning my order and its delay was impossible.
While i was able to track its progress online after 4 days saying my orders is delayed and someone will contact me soon that never happened….

Date of experience: April 20, 2024
James S. GlassesUSA Rep
over a year old

Hi Paul,

We’re sorry to hear that you experienced difficulties with your order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. It appears that your glasses were delivered on Apr. 20.

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Arizona
1 review
0 helpful votes
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XL Glasses
May 1, 2024

I had difficulties finding glasses that fit my head. They always seemed too narrow. I finally found the "Von Miller" line of glasses. I got a pair in XL and they fit perfectly. The order came in as promised and the prices are very fair.

Date of experience: April 20, 2024
New York
1 review
0 helpful votes
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Better than what I had
April 30, 2024

Ordered a set of Prada glasses. The ones I wanted sold out, im an Oakley guy. These came out really nice though. They don't slide off a d fit nice. I will order another pair for a back up pair later on.

Date of experience: April 20, 2024
Colorado
1 review
0 helpful votes
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You should recommend the highest promotions or discounts during the ordering process vs making the customer surf all of them.

Date of experience: April 20, 2024
James S. GlassesUSA Rep
over a year old

Hi Thomas,

We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.

For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions

We're glad that you did manage to place your order and enjoyed a free pair of glasses with our BOGO promotional discount offer.

Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com


You should recommend the highest promotions or discounts...
April 9, 2024
Previous review

You should recommend the highest promotions or discounts during the oirdering process vs making the customer surf all of them.

Date of experience: March 30, 2024
Missouri
1 review
0 helpful votes
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Great Experience
April 30, 2024

Super easy to figure out. Easily tracked. The glasses are great!

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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Highly recommend
April 29, 2024

This was my first time shopping at glassesUSA and I loved how many options I had, how easy the ordering process was and how quickly my glasses arrived!

Date of experience: April 19, 2024
Ohio
1 review
0 helpful votes
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Was pretty easy to order.
April 29, 2024

I looked online and found USA glasses. Was skeptical because of the price being so high, but once the came I could see the quality. Didn't take much time to input my prescription. Worked out really well and I'm looking forward to using my new prescription swim goggles this summer.

Date of experience: April 19, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States