GiltReviews 908

It's OK, if you like what you ordered. It's the PITS if you have to return or WORSE if there is something wrong with your order. I ordered 2 prints, in the copy it described frames. In the photo's it showed frames. The prints came in a tube. After 5 emails, a supervisor did offer a credit on the amount and a store credit. Yet another email to get them to credit my account. It's a FLASH Sales website, Slam, Bam Thank you-Ma'm. Customer services is really slow to respond, and don't expect much when they do. Enjoy your store credits!

They have nice merchandises however, they prices are much higher than in regular stores or from other online sellers.
Their return policy is very bad. Groupon has much better one and they work with you if you have a problem. I cold them about my difficulties I have experienced with making appointment to a doctor I have voucher for. They said I should work with the doctor's office to get appointment. :) They did not want to give me refund. Finally they call the doctor office and fixed the problem. I will never buy a voucher from them again. I do not want have problems and deal with their unfriendly policy.

Had bad experience. Ordered a product, but when it arrived, it was not as advertised. At first they said no return, then said since it was my first purchase they would accept return, if i printed out return label. Sent them an email, i have no printer, and they told me to go to a store or such to have return slip printed, they could not send me one. I live in very small community, and when i finally located place to have it printed out... the TIME had run out, and was no longer available to return. I WILL DEFINITELY NOT SHOP THIS SITE AGAIN, $380.00 down the drain!

I have ordered two flatware sets from GILT. Received them after two (!) weeks of waiting. Both of them were not what I have ordered. Called customer support. They told that there is no exchange. So if I still want it I need to order it since they are in stock. So I sent these wrong sets back and reordered again. Guess what - two weeks later got these two wrong sets I sent back! I'm out of money and fighting to get my refund back. On the website policy it stated "refund under 72 hours", actually it is one week and half.

I bought a rug from this site that had "$600.00" as the slashed price on it and I purchased it for $250. This rug was NOT a $600 rug. It's hilarious the kind of false advertising that these websites are allowed to do. The rug sheds so much it's almost not worth it. I have thought about just throwing it out. Also, I have discovered that the slashed out prices on Gilt.com are extremely false and made up. Where do they get them? A simple search online will give you the same product for their "cheaper" version as the actual price. The site might be ok for quick fashion grabs but anything more valuable? Fuggettaboutit.

Out of all of the flash sale websites, gilt is my favorite. I have probably ordered more than 10 times in the last 6 months and have been very pleased. They typically have better brands than ruelala, ideeli, etc. Also, shipping is very fast (less than a week to deliver.) Once, I received a
Item that was damaged, but final sale, and gilt took the item back and quickly refunded my money. Some recent sales: AG jeans, marc by marc jacobs, red valentino, theory. Tip: log in immediately wheTyn the sale starts. It gets picked over quivkly. If you would like me to refer you, just message me.

This was a great concept and a great site I have never had an issue prior to 4/2018- spent thousands of dollars with gilt since 2009. Gilt was sold to Rue lala (2018) and now it has the same garbage return policy and will be as big a black hole just like rue lala. I will never order from Gilt again since they are no longer a part of Neiman Marcus. Older review 2016:" I hope to never have a customer service issue, but they answer the phones at gilt and try to answer all questions. Good prices, but very bad return policy so never order anything that you are not completely sure of... size, designer etc. This is a real site, not a scam (owned by neimans), but you must be sure of the sale price as they don't price match. I ordered McQueen faux fur for $300 (from $600)- Nordstrom marked it down to $99. Guilt would not match so I canceled. I have returned items I found for less, but gilt is making that harder to do. Do your homework before you buy from guilt.(2016)" NEW 2019: DO NOT SHOP HERE! Everything looks so good, but you might get stuck with the product (refund in 30 day minus $10) or have to take a credit. Rue lala is garbage and has destroyed gilt, but all the complaints have made gilt change some horrible rue lala adopted polices. I love 99% of what I see on gilt, but I have lost complete trust in the site. Rue ruin a great shopping location and I am upset!

I've ordered a few clothing items home items from this site. Fast shipping and excellent customer service. I had to call in because I had a few questions about my shopping cart. Top notch service and they gave me a 15% off discount for my current order because of my "hassle". Can I say, I was not really hassled... just had questions.

The website is attractive and easy to navigate. I've received a few baby items and I'm just impressed with the quality. I just ordered a McLaren techno buggy as my back-up strolled for $150+ off what I would have spent elsewhere. I also ordered a few maternity items and organic crib bedding. Previously I bought a hand-knotted area rug. $5000 pricetag was actually a steal... Its beautiful and fits well in to the decor of my Tudor's decor.

This is a great website and I'm happy I found it!

I have been a frequent customer almost 3 years not and have been pretty happy with what I purchased but recently I have some troubles with my orders.

#1. Refun/return takes a long time and in order for you to process faster, you need to contact them.
#2. Ordered 3 paris of jeans within a month and there was no tag, no sealed plastic bag it usually comes with.
The other one came with a little sneaky patch inside the jean which you can't tell from the outside which I've never experienced before.
Someone ordered it and tried them and got ripped send it back to them, they patched it and re-sold.
#3. They seem like selling same stuff over and over again. Most of jeans, shirt, coats, boots I purchased them last year.

Check out your local Nordstrom Rack, TJ Maxx, Marshall.
They have better deal on jeans and T-shirts, shoes.

I have only ordered two items from this site. The first item was an Ali Roe dress for $100 -- in the picture described for a 5'9 person, I am 5'11. It didn't even reach my bottom." I then ordered oxford flats for 50 dollars. Again not happy, they arrived today and look like they've been worn the wooden sole is chipped and the leather has creases. Again I will have to return this and pay for shipping so I'm basically negative -10$ and to further infuriate me. They claim it's the cheapest price. Well untrue as DSW is selling the same shoe online for $19.99 in more colors with free shipping! Very dissatisfied.

I haven't had huge problems with Gilt. Frankly, I don't go to it much because it LOOKS so expensive and whose paying for those graphics? I have found them terribly slow to mail out, but pleasant on the phone, and willing to put things to rights. And,. Oh yes, they once sent a pair of tights, that looked suspiciously like purple rather than grey. They had taken so long to arrive, I didn't bother sending them back. It was like... I am so over this! So, not making the big 4 stars yet, but keep on trying.

I ordered a Vera Wang dress from Gilt last week for my wife's birthday. It was ordered as a surprise since I was scheduled to be in New York City all of this week. The dress arrived with a huge black plastic security bock attached (which weighed more than the dress)! Assuming that any Vera Wang boutique would have the equipment to remove the security block she went to the nearest Saks 5th Avenue to have this done. When she walked in the door a security guard confronted her since the dress had the security block on it. She was escorted by the security guard to the Vera Wang department and accused of of having attempted to steal the dress. Luckily she had the Gilt receipt with her. I attempted to e-mail Gilt about this and was confronted with their "online" complaint site that did not allow you to write more than 250 words and did not allow one to attached a photo of the problem. I was informed that their phone line was not open until 10:00 a.m. By the time I finally got through to their phone representative, he didn't seem to think this was a big deal. Currently I have merchandise that was purchased for over $300 that I can not use. To be perfectly honest, having been sent out with the security block still on the merchandise, I honestly do not know if this is not stolen stock. I've asked to have it authenticated by Gilt. Do not purchase anything from this company!