GiltReviews 908

I am an experienced online shopper, farfetch, luisaviaroma, antonioli, yoox... they all make me happy. But this Gilt is a nightmare. I had shopped there twice and I dun think I will ever, ever buy anything from Gilt again.
1) I bought a M by MJ watch from them. Took a while to reach me but I can bear with that. I opened it up and realised there is no warranty card in it. I got told by M by MJ staff that there should be a 2 year warranty. I sent an email to the Gilt staff -- no reply at all. What sort of customer service is this, may i ask?
2) Bought a pair of heels for my gf not long ago. I received a notification saying that it's been shipped at the beginning of the month. Now it's been 2 weeks, still nothing. Is it being delivered by some marathon guys or something? I tried to track the item through a link provided by Gilt but that link never worked. Have they done any testing on the link before?! I also sent an email to their support 2 days ago, no reply yet. Honestly, I dont have much hope to receive a reply from them.

STAY AWAY FROM GILT. I dont see they value us as customers at all.

I purchased a pair of sandals from this site. I knew they were final sale however when I received them, they looked nothing like the photo of the shoes on the website. I called to ask to at least be able to return them for a credit. They refused (even after seeing I've purchased numerous time from them) and now I am stuck with shoes that look nothing like what I thought I was getting. Be careful purchasing from this site and I would never again purchase a final sale item.

My last two orders were a disaster & I purchased some earrings that I had to question the value when they arrived broken... I spent sometime fixing them myself (questioning why the heck they are so expensive) and figured it was a one time issue with Gilt. I than ordered a one shoulder white dress and got the ugliest orange, pink and white strapped dress, with two shoulder straps... def. Not what I ordered. Because it was gilts fault they "pay" for return shipping... hahah what a joke! I drop it off at the post office, just a few states away and they tell me it's going to take 14 days (THAT'S BULL$#*! GILT), if I have a return with Rue LALA or Ideeli I don't have to wait that long;-) My return started on 05/16 AND I STILL HAVEN'T GOTTEN MY MONEY BACK! I also contacted Customer service today because I noticed they got my dress a few days ago, restocked it, and I haven't gotten my refund yet! They I have yet to get an answer or any help as to why I haven't gotten my refund yet.

I recently placed an order on gilt for some food items. When I went to place the order got a message that said it did not go through. I waited a bit and then tried again. I received an email confirmation for TWO orders and immediately emailed the company to cancel one order. Except they refused or were unable to cancel. So I got two orders and I barely even needed the first order. They continue to give me the runaround and are refusing to refund me and now I am stuck with more than I need.

I referred my friend and he said his first purchase.

He got his item today but I did not get $25 for referral credit.
* They advertise everywhere that they will credit you if you refer friend and he makes his first purchase.

I sent them an email and what they said is really funny

They literally told me that
They see I sent my friend the referral link, but they are unable to credit me referral credit of $25.

I do not really care about $25 but what they are doing is liying to their customers.

I hope they will be more honest.
After reading all reviews here I think they do not really care about their customers.

I ordered a black and white zebra pillow with black stripes all over it. What I got was a tan and black pillow with a totally different stripe pattern and stripes on less than half the pillow. And it is final sale. This is some SERIOUSLY false advertising. I will NEVER order on Gilt again. Be careful, sounds like a common issue with their site and their products are typical final sale / no returns. Now I see why! I will post the photos on Facebook to share with my friends so they can see the scam they are running.

I used to think Gilt was a site for top end products with top notch customer service. It was proven wrong this time, when I purchased a vintage Rolex (paid $7,000). The watch came in with the bezel not rotating, contrary to what the advertisement (and the attached 'appraiser' statement indicated). When I contacted Gilt, the customer service said they will contact their "jewelry department" and will "get back to me in 7 business days". This was THREE MONTHS ago. In the interim time, I have contacted them 4 more times, and each time, the answer was "we are to hear back from our jewelry department and we should get to you in 3 business days". I feel that the service I got after purchasing a $7,000 merchandise is worse that what I would have gotten at Walmart. All the lip service and no action. I probably will never buy anything anymore from Gilt. I will turn to other online shopping sites. There are plenty. I will also report this to BBB and 60 Minutes to ask for an investigative research into the scam.

Very poor customer service! As a potential first time customer, I received a 50% coupon which was valid from March 12 - 15,2013. During this time I had trouble resetting my password. There was something wrong with the site and the links that were sent did not work. Even contacted customer service and the link they sent did not work. Finally after the offer expired I received an e-mail with a link that worked and was able to change the password. I reached out to customer service again and they said that there is a certain time limit on when you have to access the link. Actually as soon as I received the e-mail I clicked on the link. They also stated that the promotion was only valid during the dates mentioned above and there was nothing that they can do. I guess they don't want first time customer. Not a very pleasant experience.

This would have been my 7-8 purchase from gilt. Long story short: they sent me a additional 20% off + free shipping for the same day I made a purchase. I filled up my cart with a pregnancy pillow I'm dying for (I am 6.5 months pregnant :), went to checkout, ant noticed a 10.95 "delivery charge". I decided to email their customer service to ask about the misrepresentation of "free shipping"... Received an auto reply immediately saying "we care, yadayada" waited a day- no reply, emailed again asking when I could expect to hear from someone... Well, it's been 2.5 days- nothing. Totally disappointed and they just lost a great customer. Not to mention their prices have been higher than amazons the last few times! Now this? I will be leaving reviews ( as I mentioned in my initial email to them)- social media is my profession and once the reviews start adding up... It's just a matter of time. I am always so disappointed in how customer service has declined over the years. Don't these businesses realize that we (the customers) are their bread and butter?