GiltReviews 908

Have bought several pieces of jewellery from Gilt. Some have arrived in good shape but a few had a few issues. One in particular. I live in Canada and understood that they had a no return policy for Canada but I expecteded that if they sent an item with quality issues or damage that they would accept a return. I was not returning it because I changed my mind or because I did not like the item. However they refuse to accept a return. I did send them a picture of the item and noted that it was hard to see the damage (due to the finish on the item and the quality of my camera. Their customer service is a joke. All they do is send generic type e-mails reinforcing their no return policy. Seems Gilt views it's customers as problematic and not capable of telling te truth about quality problems. If you get an e-mail from them saying that they are so sorry you did not experience a wonderfully shopping experience with Gilt, laugh, because once they have your money they don't care any more.

Gilt is hit or miss. I shop there regularly, mostly candles and housewares. Several orders have arrived quickly within 2 or 3 days, while other orders have taken beyond the two week delivery time frame to arrive. This unreliability has prevented me from using this site to buy/send gifts directly to recipients.

Customer service is useless. They make excuses for supposedly 'lost' packages that were never shipped. They answer questions by repeating what you already know about your order. Unhelpful and a little snide. I prefer honest & straightforward answers.

Some products arrive in perfect condition, while others arrive with scratches or crushed boxes, rendering them unsuitable to gift, but still fine for home use. A few times I'd received products that looked different than the photo on the site, but nothing extreme enough to prompt a return or exchange process (which, based on my exchanges with their cust. Service, would not be a mess I'd wish to get into). So far no glass has arrived broken.

My wife and I have been shopping on Gilt since its very beginning. Majority of the time, we've been pleased with our purchases, however more recently I've become more and more skeptical of the product being offered. The sales they have for specific designers/brands are generally legit, however occasionally you'll get items that are not the true designer product. For example, without naming specifics, you may see a sale for a luxury brand that if you bought in a store (theirs or a dept store) the product will be made in Italy 100 times out of a 100, but what you're purchasing at the deep Gilt discount will say on Gilt that its imported and the actual label will say China. What I've recently found that's more disturbing is today were sale items by a brand called Renvy. The "original" price shows $145 and the "gilt" price shows $99 which seems like a good discount. So, I googled the brand name to find out the trademark is owned by Gilt and it isn't sold anywhere else! Seems to me like false advertising, or at the very least very deceitful! Clearly there's no real discount because it has never been for sale at $145!

This doesnt mean I won't shop gilt again, just shows that you need to be careful and do your research!

If you're shopping clothes on the site sizes don't really mean anything... just like dept. stores... all different depending on mfgr. So... they now have about $200 of my monry that I can't get back and it may keep building higher until I find something of that value that fits! This is... in my opinion... stealing from the customer... very bad p. R... once I get down to near 0 I will never go to this site again... there are so many good ones w/high quality products that all you loose is return shipping charges. If that. I sugguest you think seriously before purchasing from Gilt.com

Overpriced inferior products with excellent marketing and a horrible customer service! I remember the time when the site was first launched and it seemed great. Excellent customer service that balanced out the effect of getting hyped by overly marketed product that looked very far from what was pictured. Nowadays they'll give you a hard time returning even a broken item and it will be a credit note as if you would want to continue buying crap from them again... Stay away from all their ventures! I even had troubles redeeming their city vouchers and they simply try to distance themselves saying it's up to the vendor to accept the certificates! Buyer beware.

Why don't you have a zero star rating? I agree stay away. First time I ordered sunglasses and my card would not go through because it is an overseas credit card. I called customer service, no answer. I gave up so I didn't put in an order.

Second order, I waited and waited. It never came. I called the customer service and they said that the supplier never sent them the product, any product for that matter for that advertised sale. I never received an email or a phone call to inform me of this and I told them how irrresponsible. Never ordering anything from them again.

STAY AWAY!

They have the worst customer service in the world. I am closing my account because I have gotten screwed over three times returning things. They will only give you store credit, and even if the website is malfunctioning and says the item is returnable for a full refund when you buy it, they will refuse to give your money back because apparently if I had looked up the return policy I would have seen that I can only get store credit. On top of that, you can't return something at all if more than 30 days have passed since you purchased the item, giving absolutely no leeway for delivery- which took a full week by the way. They are just always looking for a way to screw you rather than trying to encourage you to continue shopping. Which is why I am no longer going to continue shopping. I will just use RueLaLa or Hautelook or ideeli or Fab or theRealReal or Zulily or Groupon or LivingSocial, cuz you're not special GILT!

I purchased a Marco Bicego necklace. Unfortunately, it arrived damaged. I don't think it was damaged during shipping I think the gems in the necklace were damaged when they were originally cut by the manufacturer. Although Gilt's policy is no refunds on this item, I contacted them and because it was an expensive item, they asked me to e-mail them photos of the necklace (so they could see what the damage was). About one week later they advised me that they would refund me.
I returned the necklace (at their cost) and received a refund. Throughout the process the customer service department was very polite and prompt. I will definately purchase from them again.

I have numerous bad experiences with them. One time, they won't accept return before shipping and the item is not final sell, the shipping time is very long and they failed to provide tracking info. They will not do price match on items on their own site. Customer service is not helpful at all, their replies appear to be polite but are actually sacastic. It's not just one or two CS acted this way, it's built in the company culture. I'm done with them and will not even look at their site.