GetaroomReviews 6,368

We were in town for a practice round of the Masters. We booked a non-refundable two night stay. We were rained out after a couple of hours, and opted to leave after the first night. I turned in our keys to let them know we were leaving, in the event someone needed a Masters room... our room was lovely. Kitchenette with fridge, and sink. We dined in Emilios, the lobby restaurant. All of the staff was absolutely delightful. Would definitely stay again... not gonna lie, wish they could have refunded my second night!

HORRIBLE! April 13th on the road, wanted to stop for the night with bad storms rolling through. This one reservation turned into TWO hours of headache and cost me $392. I wanted a HILTON hotel as Im a Hilton Honors Member. I called what I thought was HILTON and was led to believe was HILTON! Booked 2 rooms, 4 people in each room, need 4 beds... easy right? She booked me in a double King saying it was 2 king beds in each room, I questioned her over an over and guess what... we had ONE king bed and a small couch in the room. My first phone call back it was suggested that we sleep 3 people in the bed and one person on a couch... UM NO. Unacceptable. Change my room. NOPE can't do it. Transferred to the rudest woman ever who basically didn't give a rip and said she would refund my money in 10 days. Shelled out another $300 for rooms again at the hotel. Here is the kicker... was on hold for an hour while sitting in hotel lobby, the getaroom rep telling me she is calling my hotel. She keeps coming back telling me theres a high call volume etc. Finally. After 6 hrs in the car in. The empty lobby and the phone rings, first call Ive heard to the hotel in an hour and it's getaroom calling the hotel FINALLY AFTER ALL THE WAITING... MY BUTT! I was on hold while she got her kicks and giggles. She wasn't calling the hotel at all. Im so thankful the reservation clerk at Hampton Inn got to see what they were doing. Disgraceful. They tell me they refunded my money, my bank says no they haven't, they say sorry not their problem. Can't even find me someone who can help?

Company pretends to be hotel, then they LIE about the price. After speaking with representative checked confirmation email immediately only to see that I was changed more than I was told it would cost. Called back only to be told I could not get my money back. Repeatedly Asked to speak with manager only to be told that there was no manager. This company is a SCAM. I will be reporting them to the BBB
Update- This issue was resolved

I had a terrible time cancelling and getting a refund for reservations I had made and payed an extra $50 for to be able to cancel. The number I called was supposed to be GetARoom and the people on the phone said they were GetARoom and said I would get a refund in 24-48 hours. I called 3 times and then turned it over to my credit card company. It took 2 weeks to get a refund. This was critical because the reservations were for several rooms for a group of under-privileged children who were traveling to compete in a sports competition. Today I received a call from GetARoom. They said they had not received calls from me and when they received a call from my credit card company it took at least 5 business days to issue the refund. They have no idea who I had spoken with before. It had sounded like I was reaching a phone room not in the USA.
The correct number for GetARoom.com is *******578. If you ever use this company be sure to use this number.

I will never use this service again. First and foremost, the lady I spoke with implied that she was with the hotel chain I was calling about rather than a third party booking site. Secondly, she rushed me through the booking with a hotel that I later found to be not a safe place for a female whose traveling alone. She advised the room was the last available which was also a lie. She assured me that the hotel was safe and reviews and locals say otherwise. This Company not only sold me a false dream, but after I requested cancellation not even 10 hours later, they refused stating they have to charge me $102 cancellation fee when the hotel advised they were only charging $40. Not to mention they charged my credit card for the full amount. I'm convinced this site is a scam.

The agent only booked me one night when I specifically asked for two; only upon me reading over the confirmation and being proactive did I manage to get it fixed, else I would've been S. O. L. When I get to the hotel. And by "fixed," I mean that the whole transaction had to be canceled and started over, so the whole ordeal took over an hour. Oh, and the room rates had risen by $30 between my first call and my second call. The new agent said there was "nothing that they could do" to get my original rate back. It was almost comical. If I ran this company, I would be embarrassed.