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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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La reserva nunca se hizo y me cobraron la estancia. Pésimo servicio. Tengo que poner una estrella porque no se puede dejar sin estrellas.
Good service great prices always number one to their customers
Jaheem,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I booked 2 rooms for a family of 5. Asked if the rooms could be conjoined and they said they would guarantee the rooms would be. After showing up the hotel did not have anything available. Getaroom would not do anything other then give me 10% of my total back. I had to call them back 3 times because the call "dropped"
I feel this company is a scam and everyone should steer clear of booking.
Andrew, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Excellent price, easy booking! Received confirmation immediately, no problems with check in.
Candice,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
One starts being polite. I always go directly to the hotel schedule my trips, fortunately, this time I decide to use this app and it's just the worst experience I've ever had. Basically, they are not refundable service is polite, but basically telling you we are not going to give you your money back never ever use this page.
Alex, We have provided a resolution regarding your request. Please check the email associated with the reservation for details. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Sincerely, Getaroom
After I booked a room that was suppose to be $150, my confirmation email said $250. I went to cancel immediately - within 2 minutes, and received a cancellation notice. However, they did not refund my booking cost. I tried to resolve this with customer service and they refused to help me. I then tried to rebook since they already had my money. They refused to rebook me. So I am out of $250 because they held to a reservation for literally 2 minutes. Do not use this service. You will be scammed.
**After submitting this review, I have received a refund.
Karolyn, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Problème réservation, mail sav envoyé
Pas de réponse
Verbeke, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
It's a good area to stay in,it's pretty nice.it's a great smell
Suzanne,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
So after several failed attempts to get a refund on a room that I did not cancel because I needed the room but it was not there when I arrived and still got charged,I finally get a positive response on this review site from them so it looked like I was gonna get my refund only to get an email stating that my CC company will charge them to put a refund on my CC. Whoever heard such thing? My CC wouldn't deny a refund especially when they were filled in on the situation. They will do anything they can to make it as difficult for a customer to get what they deserve. Bottom line is they charged me for a room that I DIDNT CANCEL and was not there upon arrival. This is a bad and risky company to work for. Stay away and book through hotel only.
Kelley, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Scam, charge for the room, but then the hotel has to collect the remaining taxes. Added $86 to a 2 night stay. They've copied the hotels websites and make you think you're booking direct, then you get hit with other fees.
Billy B., We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Fast options and fast checkout. Was able to choose a room fast
Heather,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
My refund has been issued after a lot of back and forth.
John A., On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
It was good really really good and easy really really easy
Johnny,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Booking was easy and I received my confirmation in seconds...
Esther,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Don't ever use getaroom.com! They will charge you 2 times the going rate for a hotel! Terrible customer service!
Lisa, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
Booked my reservation 2 months in advance for my child's tournament for 2 nights. 2 weeks before date of reservation I tried to cancel because the tournament got moved to a different city. I wanted to just move my reservation to the new city with getaroom but they refused and charged me $400 on top.
Worst site for hotels, don't ever use this site.
Get a room, got a hold of me and refunded money.
Thank you
Will, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Last minute hotel, in Tampa Florida, had an early morning flight from Tampa back to Illinois. The hotel provided the shuttle to get to the airport! Everything was perfect! Getaroom was Awesome!
Renae,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Good experience. Very easy to book. No issues encountered.
Jayshree,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Good application/website but prices could be better
Jacob,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
After my poor review for the non refund of an instantly cancelled room they reached out and made adjustments which is good, they just need to add place for code discounts and have time limit for money back cancellations.
Vincent, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jesus, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom