On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
We monitor reviews for authenticity
First time dealing with your company, I got the best price
Prepaid room and no Grace period for cancellation. Fee of 1 nights stay when I was only staying 1 night.
Jack, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
The rate advertised was the rate i got no run around
Preston,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and easy in the reasonable rate
Jojo,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Need more pictures and to show The actual distance to the rancheria casino it would've been helpful! And to have a different type of cancellation policy where you can't cancel that would've helped? And not be charged.
Theresa,
Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
In my 75+ years on Earth, I have never before encountered such a devious, deceptive, despicable, dishonest company. As but one example, I was allowed to cancel my reservation - but without receiving a refund. Whoever heard of such a thing?
I have been promised a full refund, but that is, so far, a completely empty promise. All talk and no action.
[Further update: I have now received my full refund of $296.48, but it should not be this difficult. If you cancel in sufficient time, you should get a full refund without any difficulty. What a novel concept!]
Kenton, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Horrible and this company is low budget, go with Priceline or somewhere bigger.
Timothy, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
You will not get your money back even if you cancel weeks in advance. You can not get a real person to talk too either! This is a scam site! STAY AWAY!
Scott, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Maria,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Worst service I have ever received. They never found my reservation, I never used it and now priceline customer service says I did use it, I do not appreciate being called a liar. Do you yourself a favor and book through another service. You have been warned
Daniel, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Tyuffjjtdfghujrrhrurhbrbrieieu3h3b3ir8ri3u3h4u3iu3u
Cesar,
Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Great service good customer service nice and friendly great people I came from st.louis I can't wait to visit again.
Vanessa,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
First time using and want to see what the draw back is gonna be for using the app
Andre,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Update: I received a full refund after posting this review and two others, so I changed my rating from one to two stars. I would still not use this company again though.
Complete scam. They take your money, pay the hotel, and charge you absurd service fees. Then they say your purchase is nonrefundable even a full week before the stay. They also let you cancel your reservation but then charge you another "fee" in the full amount of the booking. I just had a hotel tell me they would be happy to refund the room they booked for me if they would pass that refund on to me, but they still refused. Someone should shut this scam of a website down. I am completely baffled by the generally positive reviews here. Perhaps people thing $70 is a reasonable price to have someone book a hotel room for you that you could have done yourself for free?
Jen, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Unknowingly sent to this third party website to book hotel room. Charged over 250$ more than website and wouldn't refund cancellation.
Horrible service. Total scam! DO NOT USE THIS COMPANY! EVER!
Meghan, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Adam,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I wonder why the other review sites rate this lousy business very, very, poorly. Yet, This review site mostly has positive reviews. Maybe this site is in cahoots with these criminals? They stole $800 of my money. I called their customer "service" rep to cancel and get a refund, and was promised a refund in 3-5 days. Then, nothing showed up as a refund. So I contacted them and they told me "too bad, we have your money!". So I contacted my credit card company to dispute the charge. Get a Jail Cell told my credit card company that I wasn't entitled to a refund, even though their VERY OWN EMPLOYEE promised me one. So, beware of this scam company! They lie, cheat, and steal.
We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Room was $214 plus a $50 resort fee (fine). Final charge was $465. A $201 fee that was not on the page when I clicked to pay was added to the amount I expected to pay (which was $264). Then I called and of course, asked to speak with management when they would provide no refund. On hold, thrice. Finally came back on the line, and the person pretended not to be able to hear me and hung up the phone. Called back again. It was the exact same script, verbatim. This is a Priceline company.
Paul, We do apologize you feel this way. After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you no longer want to discuss this specific issue. Unless we hear back from you, we will consider this matter closed, notating assistance declined by customer.
Marc,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Karla,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Maria,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom