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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I booked a room at Holiday Inn Express online on their website, was redirected to Getaroom. They up-charge the price, I was quoted 102, charged 149. You don't get the final price until you submit. I cancelled it - the reservation is over a month away. They refuse to refund, they said it's there policy not to refund and I agreed to it. I've called them, emailed them. They told me the hotel won't refund. I called the hotel myself and was told they are lying. They got the money back from the hotel and they are pocketing it as well as the up-charge. Beware!
Represented themselves as if I was calling the holiday inn. Turned out it wasn't. Didn't know until I received my email confirmation that it wasn't the holiday inn. Called to cancel, they wouldn't do it. I called the holiday inn and they tried to cancel and couldn't. Holiday inn also told me they can cancel if they want to. They are liars and frauds. DO NOT DEAL WITH THESE PEOPLE. Resolution has been made. I received a refund
After receiving the confirmation they charged exorbitant fees which weren't disclosed when I made th reservations. I called immediately and they would only refund $13 of the taxes and fees. Such a scam.
Hi Deborah,
We do apologize for your negative experience. Your case is being reviewed by our Service Resolutions Team and they will reach out to you. Thank you for your patience as we work toward a positive resolution for you.
Getaroom
My wife has told me that I should have known: but when I was looking for a hotel room in Baltimore, I accidentally made a reservation with "GetARoom.com." They cited a price, and I went for it, booking two nights. Once I got the actual charge, I saw a few things. First, the price for the second night was at least $50 higher than the first. Second, they added an additional $100+ dollars for "tax recovery charges and service fees." Finally, they told me that the reservation was non-refundable. When I called to try to cancel, they offered me a $26 discount. Not what I was looking for! This is a predatory enterprise. DON'T USE GETAROOM.COM!
P.S.: complaining helps. After writing this, I got a refund.
Hi Scott,
Great news! A full refund of your reservation has been set up. Thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
This company charged my credit card for a room. However, there was never a reservation made! I have never been refunded for this non existent reservation. When I tried to call, I got transferred around and eventually hung up on. It is impossible to get in touch with anyone.
Hello Jaclyn,
We apologize for the negative experience while booking online. Since there was no confirmation given we will need more information to investigate and assist further. We have sent you a message to provide this information so that a Service Resolutions Specialist can review this and reach out to you directly.
Thank you.
Sincerely,
Getaoom
Hi Ana,
Thank you for the nice feedback! We appreciate it.
Sincerely,
Getaroom
Terrible from start to finish. What a shambles and they still owe me money.
Mike,
Your case has been reviewed and our Service Team has attempted to reach you with the resolution via phone and email. As we finalize your case, we want to thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
A bit difficult to understand.
Hotel rate was higher than the same room, same hotel the following day.
Too bad I couldn't just modify a reservation. Instead of moving the dates by one day, I had to go through the entire rebooking and then the original cancellation. Too much work.
Pip, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
$167 service charge for 2 nights at Holiday Inn Express. They allowed me to cancel; however, the fine print allowed them to charge me anyway. They never paid Holiday Inn Express, but charged me the full amount. I disputed the charge and my CC company refused to reverse the charges. I will be seeking the advice from an attorney
I CANCELED MY RESERVATIONS WITHIN THE TIMEFRAME ALLOWED FOR A FULL REFUND, AND THE REQUEST WAS NOT PROCESSED
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Thank you. Getaroom.com.
I was surprised that if I made a reservation in Calgary, using my Canadian $ credit card, the amount will not be fixed.
I made the reservation using my US $ credit card and confirmed it by calling the hotel.
The information you provided was not accurate: the parking for one night was not included.
Stayed before ask for a new bed spread due to stains didn't have one not good for a business also toilet had flecksof stool init I'm a nurse things should be cleaned the first time but of course we called an$ they had someone from housekeeping come up that should not be we should got a discount or rewards which don't affect there cost at all have to stay there caus3 every other inn was booked shape up
Excelente sitio para reservar excelente hotel a mejor precio rápido y seguro y si tienes que cancelar lo haces sin problema
First off... went to holiday inns website and this so called company is who I apparently booked my reservation through... but you have no idea you're not booking through the actual hotel. So deceiving. When I called the number to say I made a mistake with my reservation they told me they would not refund my money. When I asked the rep to speak to her supervisor she told me there was no one else I could speak to. She wouldn't give me her name and wouldn't give me any information. I've read all of these reviews about how deceptive this company is and I expect my money back and expect to hear from someone who understand what I'm even saying! Please be aware of this if you're trying to book through them! This is terrible! It's a total SCAM. I don't care what it takes but I will get my money back from them whatever it takes. The rep I spoke to also told me I could send an EMAIL... went to send an email and it said the web address doesn't exist! Save your money and time and I hope before booking nobody else has to go through this! It's pathetic and absolutely ridiculous!
Chelsey, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Got online to what looked like the motel website. Room rate looked OK, so I booked it. However, the confirmation email indicated that a 40% "Tax" was added to the room rate.
I tried to contact the "need help" phone number provided on the confirmation email, but all I got was a recording that said if I had any question to contact the motel directly. The motel could not do anything about the excessive charge. This is a case of dishonesty at best, and larceny at worst!
Darrell, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
I thought I was on the Hilton Buenos Aires site, offered a price with a buy now button but Invoice came through at 3x more. Including getarooms taxes and charges which were 33% at $166.
Absolutely conned!
Paul,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I made an error in booking a room through this website. I called within 5 mins to cancel the reservation. They refused to help even though I had called within 5 mins of making the mistaken reservation. Dont waste your time with this website. There are much better services out there for making reservations without the hidden fees. Simply put, this site will exploit mistakes for their benefit.
Gabriel,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
The site offers a fast booking, good prices and if needed cancellation
I was quoted a price inclusive of fees at $975. The total charge was $1169. 52. I specifically asked if the $975 was the entire charge and assured that it was the correct total. I tried to change it but was told i could get a discount? I don't want a discount. I want me money back for your illegal actions. Has this been a class action yet?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Melissa,
Thank you for the service opportunity and the chance to setup a full refund for you for your online booking. However, because you further chose to dispute the charge for the pre-paid non-refundable reservation with your financial institution, Getaroom.com is unable to proceed with the refund. Please refer to your credit card company/financial institution for any questions or concerns.
Sincerely,
Getaroom