GetaroomReviews 6,368

Forced to cancel room reservation due to Corona Virus based on news today. Due to 1.5 hour expected wait I went online and cancelled and was assessed a $425 penalty (one nights room)
When i called back to inquire I was hung up on by agent. When I called back (another 1 hour wasted) I was told the previous agents name was unavailable and that the systems were down and I would receive call back within 24 hours. Guess what... Not expecting a call back... Horrible service. Just a scam and reason to always book direct with resort

Really I cant believe that a company would refuse to refund a booking for a room during a national health crisis. The event we were going to attend was canceled due to the rising cases of the new virus that is sweeping our nation and this company is the biggest group of RIP offs that ever hit and will not refund my. Money. How dare you use a time of crisis to line your pockets. I will make sure that no I know ever uses your company and exactly how you take advantage of a world. Crisis to line your pockets.

I was to travel for a conference and booked a room at a Hampton Inn. The conference has been cancelled due to the coronavirus so I called to cancel my room. It says in red letters on my reservation 'no cancellation fee'. But appears, they will charge me full price to cancel. When I explained why, they said it would be 7 days before they could give me an 'answer' if my cancellation is refunded. The reservation is in 4 days. What a way to screw a customer when we are in an international health scare. Never again getaroom.com Never again!

I booked 3 rooms at the Hilton Convention Center in Anaheim CA with GetARoom on Monday morning March 2nd for a March 4th arrival.
Within hours I received word that the convention( EXPO WEST) that I was attending on the 4th was cancelled due to the COVID-19 Virus. I called right away(Same Day within hours) to get help on my refund of $3905. 74. I was told by someone in customer service that they would help me and it would be 2 to 3 days that I would receive word. Nothing! GET A ROOM needs to do the right thing and refund my rooms or anyone who was affected by COVID 19 cancellations. All U.S. airlines are refunding peoples money back to ensure their customers come back. What is the possibility of anyone using GET A ROOM if they can not do the right thing. I was planning on attending, in no way did I purposely cancel my rooms, I did not have any choice in the matter at all and was looking forward to my trip and stay in Anaheim.

[Update] They worked with me and offered me a decent refund for this "service tax", but none of this would be necessary if I had booked through the hotel directly. I would advise doing that.

I booked a hotel for work. $105 per night at the Holiday Inn, 3 nights. I got my hotel bill after my stay, $335. It wasn't until I saw my credit card charge of $485 when I realized something was up. Apparently this was due to GetARoom's "tax recovery charges and service fees." They offered me $35 off of this bill as "a sign of goodwill." Now I have to explain to the boss why I paid nearly $500 for a 3 night stay at a cheap hotel. Avoid, avoid, avoid.

Today I was contacted by Kristen from the customer service team from GetAroom in response to a complaint that I had made about a hotel booking.
The team at GetAroom must take their customer relations response very seriously, because the issue I had with my booking was treated with genuine concern and not just lip service, I cannot fault their commitment to their customers one bit, which is outstanding.
I will definitely be using them again for my next trip overseas.

We booked a room at the Scandic Front Hotel in Copenhagen, Denmark for three nights, August 22 - 25th, 2019. Having never been to Copenhagen nor having any familiarity with the hotel, we opted for the Free Cancellation rate, which was more expensive than the standard rate. We spent one night in the hotel. We were not happy with the room as there was a loud party going on across the street. The next morning the front desk agent accepted our check out no problem and said the booking agent would handle the refund. While it took longer than I hoped, GetARoom did refund our money for the unused nights. In the end I was satisfied with the outcome. I thank the organization for their attention to our situation.

I had a similar experience as others. I called an Australian booking number on the Novotel homepage, not aware I was dealing with Getaroom.com instead of Novotel callcenter. I was after a booking for a Novotel hotel in Bali, which we discussed on the phone including all details and at the end was quoted for a Novotel in Mexico! I had this corrected and quoted with a price of AUD 114.95 per room which makes AUD229.90 for two rooms and ended up paying a whopping AUD357.30! When I called back within the hour it was said I would have to pay a penalty charge for cancellation, or they could give me a 10% discount. I did not agree. No manager was available for further discussion and was left with a service request number and the reassurance I would get an answer after 5-7 business days. Misleading, bad service. Only after escalating to Twitter, Trustpilot and this review site a full refund and cancellation was provided within the same day.

I booked a hotel room in Punta Cana in February 2020. Upon booking I was sure, that I was dealing with a hotel website. It turned out though, that it was actually a Getaroom booking website. Upon booking I was charged with additional service and tax costs, which were not mentioned in the system upon booking. I then decided to cancel my reservation. Initially Getaroom Customer Care and Escalations service refused to cancel the booking. But recently I have got the full refund of my reservation for which I am thankful to Getaroom.

I was very disappointed when we put in the search 2 adults 2 nights in York which came up with a hotel advertised at £138! Even if that was per night that would only have been £276! I was charged £418:81 I rang up to be told there was nothing they could do as it was tax's I was not aware of this and feel cheated, that's £142:81 tax that's even more than it was advertised at! What adds salt to the wounds is that breakfast wasn't even included in this price, I will never use this company again

I reserved a room at an AmericInn. I thought I was contacting the AmericInn company, but some how got switched to GetARoom. They charged me $85 more than the regular rate at the AmericInn I stayed at. They would not give any refund after I discovered what had happened. When I talked to customer service there was so much background noise that I could hardly hear the representative. A very unpleasant experience. I suggest NEVER USING THIS COMPANY. And be careful that you don't accidently get switched to them when trying to make a reservation.

I booked a room for the wrong night for my sons wedding. I immediately called to change the reservation to the next night and was told that I could not. I had no idea I was on a third party site when I booked, That was my first mistake, my second was being distracted at work and not paying attention like I should have, I truly do not understand how I cannot change this to the next night. I cannot believe with how many times I have booked events online that I just got taken the way I did. The service charge is an incredible ripoff and the customer service is pathetic. WHATEVER YOU DO< DO NOT BOOK THROUGH THIS SCAM OF A SITE