GetaroomReviews 6,368

I booked a hotel in Montreux, Switzerland, thinking I was booking directly with the hotel, only to discover that I was booking with a 3rd party booking company. A few days later, I wanted to book one more day onto the existing reservation and "Getaroom" said I had to book a separate reservation and couldn't add onto the existing reservation, which was a refundable cancellation reservation. I booked the separate reservation and then, due to circumstances beyond my control, had to cancel in less than 24 hours of making the reservation. I was told I would not get a refund.

Kristen from Getaroom called me and apologized profusely, saying that she did her best with the hotel manager to get us a refund, but the hotel would not budge one bit, even though the reservation is 3 months away! So, just to help us out, Kristen offered us a 50% refund of our $307 and we gladly agreed to it.
Kristen said it would take 3-5 days for the refund to show up on my credit card, so I will be looking for it.

Booked a hotel room at a Hampton Inn. I thought I was booking on the Hampton Inn site but this site directed to the GetARoom site unknow to me. When I arrive at the hotel about one hour later the GetARoom company had not paid the hotel. The front desk person at Hampton Inn had to work 45 minutes to get the payment. The call goes overseas and then those people had to contact a third party to issue the payment. It cost more than the hotel would have charged. Be careful. Make sure you are on the Hampton/Hilton site before you book.

Yesterday I booked two rooms in Tifton GA at a Quality Inn. I was quoted on the phone 58.00 per room, and even asked if that is for sure the price, except for taxes of course, a the person confirmed that is was. These folks acted as if they were the property and the phone number was associated with the property, not the GetARoom. This was a non refundable rate they advertised. After giving them all our info, they said we would get a confirmation email shortly. After the call, I opened my email and saw I was charged 100.50 per room. I immediately called my credit card folks who attempted to get them on a three party call, but they would not pick up. So calling them back, I finally got someone, who said the difference was GetAroom's service charge and offered an 11.00 refund to help with our unhappy condition. I said forget it, I will dispute the charge with my credit card folks. When we arrived at the hotel, the clerk told us that they were paid 49.00 plus tax of 13.00, total 62.00, per room by GetARoom. That meant that 38.00 per room was GetARoom's service charge, 61% service charge. Does that seem like a bit much, dah. They acted falsely as if they were the hotel, they lied about the price. There should be a law against this level of deception. Beware! Five minutes after posting this a representative from GetARoom called me to resolve the issue. Though she could not explain just why it happened, as "third" parties are involved, she offered a 60.00 refund which she says I will see on my credit card in 3 to 5 business days. I accepted that and thanked her. So we will see if that happens.

I made reservations on this website accidentally. I actually thought I was on the Raddison website making a reservation for their Minneapolis location. I was surprised to see that the taxes and fees were ridiculously high but I assumed it was because of the proximity to the airport and mall. When I checked out we received an email copy of our bill from the hotel, I was very surprised to see that it was almost $200 less than the expected price. I assumed that would be the actual charge, but was again shocked to find out that our credit card was charged the higher price. Upon research we realized that it was the GETAROOM site who was making a fortune on our reservation! The hotel was beautiful and their staff very helpful in discovering the problem. My mistake, admittedly but seriously... GETAROOM did absolutely NOTHING to warrant charging that amount of money over the actual cost of the room. I will definitely NOT make this mistake again. Go directly to the hotel website, don't rely on the highway robbery policies of this website!

I called the number for a Wyndam Hotel, on a Wyndam website, and the automated answering service even said it was a Wydham hotel. It took me 46 minutes on the phone to book the room with a woman that could not understand my name or email. I had to go through all of my information letter by letter. She booked my room, and then charged me a $48.03 tax recovery charge? I ended up paying $191.13 for one night in a room that should have been $143.00. I thought I was speaking to the hotel, and not a third party reservation company. Not once did anyone, or any recording say that they were a third party, or getaroom.com. I was deceived into thinking that I was speaking with a Wyndham member. I have spent thousands on hotel rooms through Wyndham. I called to see why I was overcharged, and the lady at getaroom was not helpful at all. She finally just put me on hold and never picked up the phone again. I had to hang up. getaroom.com is a very poor, unethical, and dishonest business. They need to tell people that they are speaking to a third party reservation company. They also need to clearly state, in English, that they are adding a $48.03 charge onto an already inflated hotel room price. getaroom.com offered me a $14.00 discount for all of my trouble. I wanted to cancel my reservation. I could have booked 2 rooms for the price that they charged me for 1. I am very disappointed that Wyndham allows this to happen. I am definitely changing my personal, and business hotel choices to a company that will help its loyal guests.

So I first booked a room, then I needed to change it, the first person said I could call back, which I did, they then told me you can't adjust a reservation, they can only cancel and then resubmit, which has a $25 fee. I told them I just got off the phone with him and needed to validate the date change, so they waived the fee and fixed my reservation. Just keep in mind that you have your dates exactly right or you'll have to pay $25 to change. Even if I had pay for it, the savings was HUGE!

Update: I received a phone call from Carrie at Getaroom about 10 minutes after I sent this review letting me know that I would receive a full refund to my credit card. I checked my card today and it appears that the charge has been reversed and no longer pending on my card. I appreciate the prompt response from her.
I am not sure why it took a review on here for something to be done though. I talked with 2 customer service agents who could not help me, in fact, the first one hung up on me?

I think I am booking a room with the hotel directly until you receive the confirmation from getaroom. The charge is almost $100 more than if I booked with the hotel itself or even through Expedia. I read the cancellation policy and it states " each room in this reservation is subject to the hotel's cancellation policy which is non refundable. I call the hotel and explain what happened and asked their policy on cancellations which is reservations can be cancelled and refunded within 72 hours. Getaroom says no if I cancel the money is not refundable, I said hotel marked my reservation that they are okay with the cancellation. This company says they need to wait at least 24 hours. I fly in less than 48 hours. This is disgusting and deceitful... and they should be ashamed of themselves.

Needed a room in Charleston for an up an upcoming cruise with a snooze and sail package. Representative couldn't understand what I was talking about. After 20 minutes of explaining it to her, she finally was able to book my stay at a hotel. Feeling a little leary, I called the hotel on to find out that since I wasn't booked with the "package" I would have to pay extra upon arriving. Needless to say I wasn't happy. Called back to try and have the reservation corrected only to find a different agent was no more helpful than the first one. After voicing my complaint with getaroom, I received a phone call from customer service. I forgot the lady's name but she was very nice and listen to my issue. She gave me a coulpe of options which were acceptable to me and my problem was resolved. Customer service was outstanding. I hope bookaroom would take a look at providing better training for their booking agents for some reason they were not able to provide accurate information. Thanks again to the customer service team.

I clearly say d I wanted to arrive at the hotel on Thursday Mar 26, and depart on Sunday Mar 29. As she tells me the date as I'm getting my card for payment. She tells me the date she listed March 25 arrival and March 28 departure. Then I realize the dates she came up, I'm told she can't change it!
I then had to call your service again to at least be able to depart on Sunday.
I will try my best to NEVER USE THIS SERVICE AGAIN!
And I will worn anyone not to use it either!