GetaroomReviews 6,368

Reserved a room with get a room 4/17 - 4/18 2020, had to cancel due to coronavirus shut down, requested by the President! The President of the United States asked all to stay at home during these dates, my event was canceled and the hotel shut down. Get a room has not issued my refund, even though this is going on. The hotel said that they are issuing refunds to 100% of all people that booked with them but get a room want to keep my money that I paid for the room and the hotel NEVER got my reservation! I will never use get a room again and I advise everyone not to. I will continue to post my views of get a room as long as they have my money. Everyone is loosing but get a room is taking from you even in this National pandemic that the President is advising all to stay home! More to com...

I had booked two rooms for 4 nights, I was running late and was unable to get the hotel the first day. Upon arrival the second day, I was informed they were sold out. The hotel informed me that did not have my money from the booking agent and therefor was unable to refund anything for the remaining 3 nights, suggesting I call the booking agent. Here, they call me a no-show and are refusing to refund me for any portion of the trip, saying I should have called the hotel to let them know I would be late (though I did, they did not answer the phone). After holding for over an hour, I was able to speak to someone, but after only being called a no show asked to speak with a supervisor and was put on hold for another 20 minutes before I was hung up on. I book hotels very regular, but would sleep on a park bench before I would consider using this company for a room.

Booked a hotel with get a room and the site had me looking at various rooms in Selma California and I booked one. When I got the confirmation I googled the address to see how far the drive was and it showed the hotel to actually be in Selma Alabama, Not Selma California.

So I called to cancel the reservation and get a room said that it was being cancelled less than 72 hours so I would need to contact the hotel.

I call the hotel directly and... No problem. Went to call get a room and from then on I get a recording that has locked in on my cell number.

Phone goes straight to the recording asking if you would like to book another room... I think not.

Where is my refund? The hotel agreed and you still have my money, a lot of my money.

Moving on to YELP now.

I made a reservation for The Guest House at Graceland in Memphis via GetARoom before the Coronavirus pandemic. The event I was going to attend was cancelled and I needed to cancel the hotel reservation. The hotel told me they would not refund me because I reserved the room through a third party. When I contacted GetARoom I was told that the booking was not refundable. A lot of back and forth via phone and emails went on but they finally cancelled the reservation and told me they would reach out to the hotel on my behalf to ask for a refund without penalty. GetARoom told me that the hotel agreed to not charge a penalty and GetARoom is submitting a refund to my credit card. I contacted GetARoom again to also ask for a refund of their fees. They agreed to refund all the charges and finally there is refund credit in my credit card account. I rebooked with GetARoom the same room for a different date in October. The final resolution of this matter is OK but it took a bit of effort on my part for GetARoom to respond to me. The service that GetARoom provides is good and they do what they promise to do. However, if you are going to get a room through them make sure you understand all the terms fully because changing them will be difficult if not impossible.

I booked in October last year a reservation for JW Marriott in Singapore for a medical conference (March 18-21) The conference and airline were cancelled and I received full refund. No full refund from GetARoom for my hotel reservation.
These people have no common sense or are mal intended, when coronavirus pandemic shutdown the travel and hotel business

Reservation started yesterday but due to one of the passengers getting sick and showing some covid-19 symptoms, last minute needed to change the reservation for 2 passengers only instead of 3. Tried to make the change before checking in, but lines were jammed and no option to do the room update online. Went to check-in and was told by the hotel I needed to go through getaroom.com. Just looking to get a refund for the one passenger who couldn't travel given the circumstances. I'd be happy to update the review once refund is processed (R*******682)

I called and made a reservation for Newberg OR. It was hard to understand the man I talked to as he had a very foreign accent. I was NEVER told that there would be a $19.99 reservation fee that was not refundable. It was explained very much that the amount he was charging me was completely refundable if done before a certain date. I saw that fee on my itinerary for the first time, I also check out the amount of tax that you charge that seemed over the top and I see that it is more than normal. I became very uncomfortable with your reservations.com and decided to cancel. When I called to cancel It was explained about the fee I explained that I had not been told that and felt I should not have to pay it. Was told they couldn't do anything about it. I plan to talk to my discover card and request them to help me. I am awaiting a response to this problem.