GetaroomReviews 6,368

I booked a one night stay at the Hyatt Place Chicago-South/University Medical Center two weeks out for my son's surgery date. The booking process was fairly straightforward - I've used other booking sites before, and nothing odd stood out. I submitted my credit card information and the transaction went through (no prompts or specific messages about the booking or cancellation information appeared). Today, I had to cancel the booking as my son's surgery date changed. I went to my confirmation to cancel the reservation and immediately received a prompt alerting me that the FULL amount: $184 (room charge, taxes, and surcharges) would be charged to my credit card. Today is TWO weeks out from the date of the reservation. I feel angry and duped. This is an unscrupulous third party booking system.

Update: Upon submitting my review on Sitejabber ( a site I greatly appreciate for informing the public), I received an immediate call and email from a customer service representative who told me they would issue a full refund. I remain committed that the Getaroom website is not as transparent as they claim it to be and I would encourage anyone using this website to read all of the small print before booking. That said, I very much appreciate this business doing the right thing and honoring a full refund to me since I was a first time user.

I booked a reservation by phone for 2 nights for 3 people. Upon receipt of confirmation, the reservation is set for 1 night and 2 adults. I called to fix the error but the reservation is not non-refundable and they are not willing to change it. This is not what we agreed upon on the call. They say they record conversations but they won't listen to the recording. They cannot offer a resolution. The only resolution is to cancel and they will give me $57 dollars back on a $537.51 room. What a scam. Call me before booking *******404.

Was blindsided with the service charges that are the same cost as one night stay. I tried calling customer service, it was brutal and got hung up on every time. Luckily enough I subscribe to a direct number service for my everyday job and I got the direct line for someone. I would not have been able to make contact if I did not subscribe to a direct number service. Very salty taste in my mouth, I would recommend to not use getaroom.

We arrived 1hr after reservations allowed our room was given away. Red Cross had the hotel full u could see that 1/2 of the people were homeless taking advantage of free food the noise all night long was loud we paid $80 a day for room service that we never received the quote said one thing the price was a lot more way too much. U could smell smoke in room from cigarettes which made my friends eyes red it was a non smoking room. Instead of 2 queen beds we got one king bed our number from the reservation site was no. R*******564 the worst experience ever. I will never refer anyone to this super 8 again & will mention it to e everyone unless I get some sort of compensation it was a total rip-off

Booked a room for a friend on my card, was told repeatedly by getaroom that no card was required to check-in, just a name and reference number, not the case, my friend could not check in as they did not have a credit card so they had to go somewhere else, tried to get a refund from getaroom and they refused. Actually, they would not even connect me to a manager-"none available", complete nonsense. DO NOT USE THIS COMPANY!

After posting this review, the company contacted me and resolved my issue very professionally and quickly. Very good follow-up and customer service.

Was quoted 224 over the phone when I received credit card statement it was 324, called stated it was taxes and fees, they charged 100 dolllars in taxes and fees and lied about the quote, I asked to speak to a manager put me on hold every time for over a hour. I called back asked the operator if she could playback my conversation since they said it was recorded, no they don't have it, needless to say this is a scam, save your money use any site but this one, I thought it was legitimate since it was on the holiday inn express picture but it's not. Resolved to my satisfaction, Get a room refunded the difference very promptly,

My daughter and I booked our NY hotel stay through Getaroom, planned for November this year. However, along with the rest of the world, plans have changed. With our flights from and home to UK cancelled, we contacted Getaroom. I absolutely appreciate that we booked without cancellation, however I am unsure how I can remedy this situation, with no travel possible.
Quite aside, it took weeks and more than 1 email to receive an reply from Getaroom at all!
Poor customer service

Good Afternoon
I have an event plan and made reservation for a couple individuals who suppose to be staying at Whydam Rockville center New York. Because of the Covid 19 the Hotel where the event was taking place close, also all individuals that was reserved with CCI Hotel.com has to cancel $1300 in reservations. CCI Hotel refuses to give us a refund stating that the reservation is not qualified for a refund. My credit card company file a complaint in an effort to retrieve the funds back, they told them the reservation is not qualify for refund. I continue to call now they are telling me that because my credit card company file a complaint I am not I cannot get back a refund. These people needs to be put out of business immediately. What they are doing is high way robbery and the hotel needs to be accountable as well.

Decide for yourself. Real numbers below:
$778 - amount quoted for 4 nights Memphis Hampton Inn
$364 - undisclosed amount added for taxes and "fees" when card was charged
$1,142 - total charged to card (hotel charges parking $21/night on top of this)
I can email you the bill if you think this is too outrageous to be true.
There is no supporting detail for taxes and fees and the amounts are not mentioned when you book. Only that you agree to pay them.
I called but they wouldn't cancel. Offered a small refund amount because they know they are guilty and I was angry. Haven't seen the refund. If you like the feeling of being cheated and overpaying you have found the right company.