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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Simple and very clear instructions. Couldn't figure out a change date option once on the payment page, so I had to go back and re-enter my info, or it would have been a 5-star
Website says they follow hotels cancellation policy but then they tell you its non refundable. Room was supposed to be $75 a night for two nights. $150, right? They charged me over $350 dollars! $115 dollars a night for "taxes and fees". These people are crooks!
Jon, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I had an incredible booking experience. The website was very easy to navigate and everything went well. I got a great deal, had a smooth booking experience, and enjoyed my stay. I will definitely use Getaroom to book my travel accommodations in the future!
Hi Nora,
Thank you for the great feedback! We appreciate it. So glad we could save you money with our great rates!
Sincerely,
Getaroom
I love staying here its always clean and the bed sleeps great
Semika,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
Very pleased with the response, was instantaneous. Rates even cheaper than actual Hotel website, which is an absolute bargain.
Renatta,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Everything is straight-forward with nothing hidden
Andrew,
Thank you for the feedback and for the service opportunity. We appreciate it!
Sincerely,
Getaroom
Because it didn't give me an option to specify that I want two Queen beds.
I made a reservation ONLY TO FIND OUT this company kept my money but never made my reservation! Scam!
William, Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.
Sincerely,
Getaroom
It was very quick and easy. I like it I understand how to do it keep it up.
Jocelyn,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Could see that there were smoking rooms available.
James,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
In February, I booked a room online with Getaroom.com (the website did not indicate whose site I was on at time of booking). I was given a rate of $87.17. I was never sent a receipt but did receive a confirmation number.
When I checked out of the Hotel (Holiday inn Express) I was asked if I would like a receipt and I said yes.
My receipt indicated I was charged $84.55 (74.10 +6.74 + 3.71/room plus taxes).
When I received my credit card statement I was charged $125.12.
I called Getaroom to inquire why the huge difference in amounts and I was told the difference was there fee $37.00 + additional fees and taxes which they pay to the Hotel and that was the reason they charged $125.12.
The difference between what the Holiday Inn Express charged and what Getaroom charged me is $40.57; this is a 50% mark up.
I am a 62 year old Paraprofessional Educator, I have booked rooms using other creditable sites such as Expedia and Travelocity and never experienced such a ripoff!
Getaroom... Never again!
In February, I booked a room online with Getaroom.com (the website did not indicate whose site I was on). I was given a rate of $87.17. When I checked out of the Hotel my receipt indicated I was charged $84.55. When I received my credit card statement I was charged $125.12.
I called Getaroom to inquire why the huge difference in amounts and I was told the $37.00 + additional fees and taxes was to cover what they had to pay to the Hotel and that was the reason they charged $125.12. The difference between what the Hotel charged and what Getaroom charged me is $40.57; this is a 50% mark up.
What a ripoff!
Never again
It was suppose to be 2 beds for mu child and it didnt get the right information waited on the phone.
Katherine,
Our Service Team has attempted to reach you a few times. Please check your messages regarding your resolution. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Easy to navigate site. Price was better value than my AAA discount!
Amanda,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
You have charged my card the entire purchase and I havent even finished reservation
Carla, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Pretty easy to book hopefully room will be just as nice as it looks on the internet
Very easy to understand.
Very fair
I as a South African wil get reduced rate
Goolam,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
No option for choice of room. Awkward getting to the end.
No option for choice of room. Awkward getting to the end.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brad,
Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom