GetaroomReviews 6,368

I sure can't through anyone at customer service to get real help. I ultimately gave up and cancelled. I'm not sure this was the best thing to do but I'm voting with my dollars.

I booked a trip for what is probably my parents' last trip in their life to see Vegas and the Grand Canyon. Getaroom is ruining the entire trip. My mom is slipping with dementia and my dad is not able to travel. I am making arrangements to travel with them.

So I booked this room through the Bellagio's website and signed onto an account for MyRoom; apparently they work with GetARoom. I called for the reservation. I had a decent initial experience- they were helpful and surprisingly inexpensive. Since then, I have been getting spammed from Get A Room, My Room and a whole bunch of other services for our upcoming trip next week.

Last night, I received a suspicious email which I thought was spam. I responded "I don't know what this is but cancel this email" and the room was cancelled. I called immediately upon getting an email today. The first rep tells me I said the word "cancel," there for I cancelled the room for next week and they are now requiring me to rebook my trip next week at today's prices and I may not be able to get the rooms I wanted. She told me what she would document the call; she did not document anything I said. Get A Room promises me I'll get a call back from a supervisor in 1-2 hours. 5 hours later my phone doesn't ring and then I immediately find a voicemail to schedule an appointment with the supervisor, whose name I could not hear and whose phone number was never left. I was told "appointment" somewhere in there.

I called back and was told I cannot be helped without my dad being present. I am over the top frustrated with people who cannot help me because of their lack of willingness to do so. There is no room for compassion or circumstances. THey are drawing a firm line in the sand while spamming me emails.

So I say TOO BAD YOU DON'T get my money. I'm going elsewhere. I hope others find this helpful and I hope GET A ROOM improves their customer service.

I made reservation 2 weeks in advance. Which they lost and double book another person. I paid extra on the front desk to get another reservation. Now they refused to refund and running me in circles and having me wait for 4 hrs. This is absolutely unacceptable.

Very easy to navigate and helpful and it takes you to the cheapest rate

I book an room the end March and decided to change my date but they said I will lose my money if I change the date. I spoke to 4 people and they all talk to Erica at the Embassy Suite in Rosemont and she agreed with them on the policy this company and is a fraud

They lie about taxes when it's just extra fees they lie about cancellation policy saying they have to call hotel to give it then don't and say hotel doesn't allow.

Back in January I made a reservation for Vegas as I'm going to the Las Vegas Spring Market. I don't like to make reservations at hotels through third-party sites anymore. When you're traveling and you need to make changes or you're at the hotel and want to make changes, you can't do it directly through the hotel. You have to contact the third party, which, in some instances (depending on who your third party is), that can be quite daunting. It's just so much easier dealing directly with the hotel. In any event, this third part (GETAROOM.COM) made the site I was booking through look like it was actually the hotel, which is really quite underhanded. So today we decided to change our room from a king to two queens, since my husband decided not to go and my daughter (my business partner), decided she would go. So me, thinking I had a reservation directly with the hotel, called to change the room. Lo and behold, the hotel told me my reservation was through a third party. I'm certain my blood pressure when up a few points. They were gracious, and even though there were double queens available, they could not help me and directed me to find who I had booked through to make the change. So I found my original email, which did look like a reservation directly from the hotel, and called that number. At least they answered, but they would not make the change. This is why you should always find the best price online and go to the hotel directly. Show them the price and typically they will match it. I wish these sites could not be so fraudulent in making you think you're dealing directly with the hotel. At least the good, legit one's are upfront about who they are.