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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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The option to not make an account with password is not made clear at first.
Would like to have been able to see the pictures of the room before booking, but other than that it was good.
Reservations are easy and prices are excellent! I am very satisfied. This is by far the best booking site :)
Olga,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy to book simple and straightforward to the point
Dante,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Craig, Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Good but you want me to type more characters. So not so good
Milinda,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
Very easy to navigate and complete & got a confirmation in moments- got peace of mind.
Katy,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I called the actual hotel I booked for and they said my reservation still haven't came there yet on there end and I booked my hotel yesterday at 6pm
Advertised room initially selected was not available, thus requiring me to reenter all the information for the next room selected. Please update the database in a more timely manner in the future.
Their website is misleading (it looks like the actual hotel site) and I thought I was booking with the hotel directly. They advertised $120 so I booked the room. Then I got my invoice and it showed $60 for "Tax recovery and service fees" for $60 - total was $181. The $60 service fee was hidden and not disclosed at booking. I immediately canceled the reservation, yet they are unwilling to refund any of my money. I have contacted them several times and they refuse to refund my money even though the reservation has been canceled. THIS IS A SCAM COMPANY - BUYER BEWARE! Google them to read more negative reviews!
Walter, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your negative comments and star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Roy, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Neri,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Customer service was Prompt and very helpful. Will use again
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Quick and better price than booking by phone with hotel
Maria,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Tina,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It could be cleaner and parking should be free. Decent and convenient
Porshia, Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy affordable free cancellation with good notice affordable prices
Esther,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Excellent it was very easy to use getaroom
And we found what we were looking for
Brendan,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jennifer, Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom