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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Saved 100$ on this site compared to every other site, including the actual hotels website which was promoting 20% for booking directly.
Awful experience you guys booked the wrong date. And did not correct it or give me a refund. Bad business. This was my first time using you'll. I will never use getaroom again. Booking.com is much better, and will fix any issue
Alton, We thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on Sitejabber to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
** UPDATE: Getaroom.com refunded my charges. They were quick to respond to my complaint. I'm changing my review from 1 star to 3 stars. If I didn't need to make changes to my reservation they would have been just fine, and I wouldn't have known the difference. I still don't like that the URL is misleading... I'm sure A LOT of people have clicked on it without knowing. Just a word of caution, if you want to book directly with a hotel, make sure you're on the right website. **
I did a Google search for Holiday Inn Express Saskatoon and the first link that came up said: https://holidayinnsaskatoon.guestreservations.com/
It says Holiday Inn Express right in the web address, so I thought I was booking a hotel room directly on the Holiday Inn Express website. But as it turns out it was actually Getaroom.com. I only found this out when I needed to cancel the reservation and couldn't because the booking was through this 3rd party website, not the hotel. The website for Getaroom is VERY sneaky and misleading... it is NOT CLEAR that it isn't the website for the hotel. This is wrong and they shouldn't be allowed to operate this way.
Jo-Anna, Thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on Sitejabber to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I initially only booked one night. But needed to add a 2nd. The website tells you to call Customer service, you go through a verification process then the customer service rep says they can't edit... only cancel and rebook. Then they sent me to a another queue for reservations, which started the process of revivification again. This was an annoying experience. It was much easier to cancel and rebook online.
This website adds huge fees to the room price - book directly with a hotels website. We were charged a $70 fee for a $129 room. I called the hotel directly and they said that fee was directly related to what the 3rd party charges customers.
Andie, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Joey, Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Good deal, going there now to see it and stay. Nice hotel! Under 100
Joseph, We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
Booked a room at Hampton Inn in Clinton SC but arrived at hotel to find out my room was in Oklahoma and they helped me cancel the room in Oklahoma. Thank God
James, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
It was the best price I could find without changing my dates or hotel choice.
Karen, We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
It is a very safe page and with good prices and good information and fast
Hello Douglas, Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Easy to book and I found consistently lower rates.
Julia,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
This was the only site with the hotel I wanted to book. Everything went very smoothly.
Lisa,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
I was permitted registration with Absolute Ease, thank you so much
Ms C.,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
If you're booking more than one room in a reservation, you can only select the same type of room for each one. It doesn't allow you to customize the room type for each room individually, which is allowable under every other hotel booking I've ever experienced. This seems like very sloppy or lazy design.
Hi James,
On behalf of the entire Customer Service department with getaroom, we thank you for your candid feedback. We apologize for your disappointment with the room selection design. We will share the feedback with our internal team. Have a good trip!
Thank you,
Getaroom
I thought I was booking direct with hotel, and GAR had hijacked the IP address. I realized it when they charged vme $100 tax on a $160 room. Tried to cancel charge, tried to cancel and rebook room, no go on that. NO EXISTENT CUSTOMER SERVICE----BUYER BEWARE!
Steven, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Your case history indicates that you have filed a chargeback with your financial institution on your transaction. Because you disputed the charge for the pre-paid reservation with your financial institution, Getaroom.com is unable to proceed with the request of a refund at this time. Once that decision is final, our team will be able to assist further. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
It was easy yo booking the hotel; thank you for help
Hello Maritza, Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Concern that the reservation will not go through or will be an inferior room.
Using getaroom was easy and non hassling so I hope the hotel check in goes the same!
Raul,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
Easy web access. The online platform was easy to navigate.
Hello Maevette, Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amandeep, We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom